Question PC will not shutdown

crazymarc

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Dec 5, 2013
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MSI B85-G41
Intel 4770k
Gtx 970 ftw
4x4 gskill ram
EVGA 600w

I recently had to replace my mobo from an asus Z97-A to my current MSI B85-G41 because of some kind of short or malfunction. My Pc wasn’t getting to post and I changed the PSU first and no change so I bought the mobo and everything works fine...EXCEPT it will not shut down all the way. Whenever I shutdown or restart from windows it goes to the shutdown screen and the display cuts off but all of the fans and LEDs are still on. Then like 5-8 minutes later it either turns off or reboots itself.

I have looked up and tried a couple different fixes including disabling the intel MEI driver, making sure my power settings weren’t set to some kind of sleep mode in windows, and checking my bios for a deep sleep mode (which I cannot find a setting for, so I assume it doesn’t have it). I am at a total loss and have no idea why this is happening. If anyone has any knowledge about this kind of thing please help!
 
MSI B85-G41
Intel 4770k
Gtx 970 ftw
4x4 gskill ram
EVGA 600w

I recently had to replace my mobo from an asus Z97-A to my current MSI B85-G41 because of some kind of short or malfunction. My Pc wasn’t getting to post and I changed the PSU first and no change so I bought the mobo and everything works fine...EXCEPT it will not shut down all the way. Whenever I shutdown or restart from windows it goes to the shutdown screen and the display cuts off but all of the fans and LEDs are still on. Then like 5-8 minutes later it either turns off or reboots itself.

I have looked up and tried a couple different fixes including disabling the intel MEI driver, making sure my power settings weren’t set to some kind of sleep mode in windows, and checking my bios for a deep sleep mode (which I cannot find a setting for, so I assume it doesn’t have it). I am at a total loss and have no idea why this is happening. If anyone has any knowledge about this kind of thing please help!
Run this line and see what happens
%windir%\System32\shutdown.exe -s -f -t 00
 

helper800

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Aug 12, 2011
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In your BIOS there should be a section pertaining to what your computer will do if it encounters a problem. If that setting is set to reboot try setting it to shutdown. After you try shutting down your computer I suspect that the computer runs into some error prompting the computer to reboot.

Also, are you running Win10? If so did you upgrade to Win10 from Win7?
 

crazymarc

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Dec 5, 2013
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In your BIOS there should be a section pertaining to what your computer will do if it encounters a problem. If that setting is set to reboot try setting it to shutdown. After you try shutting down your computer I suspect that the computer runs into some error prompting the computer to reboot.

Also, are you running Win10? If so did you upgrade to Win10 from Win7?
Yes. I upgrade from vista to 7 to 10.
 

helper800

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Aug 12, 2011
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Yes. I upgrade from vista to 7 to 10.
Do this:

1. Open Start.

2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.

3. Type the following command and press Enter, let run until its complete:
SFC /scannow

4. Type the following command and press Enter, let run until its complete:
DISM /Online /Cleanup-Image /CheckHealth

5. Type the following command and press Enter, let run until its complete:
DISM /Online /Cleanup-Image /ScanHealth

6. Type the following command and press Enter, let run until its complete:
DISM /Online /Cleanup-Image /RestoreHealth

7. If step 3 failed but steps 4-6 found corruption and fixed it repeat step 3 again.

Report back when this finishes (5-10 min). This fixes some corruption issues from Windows OS upgrades if there is any.
 

crazymarc

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Dec 5, 2013
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Do this:

1. Open Start.

2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.

3. Type the following command and press Enter, let run until its complete:
SFC /scannow

4. Type the following command and press Enter, let run until its complete:
DISM /Online /Cleanup-Image /CheckHealth

5. Type the following command and press Enter, let run until its complete:
DISM /Online /Cleanup-Image /ScanHealth

6. Type the following command and press Enter, let run until its complete:
DISM /Online /Cleanup-Image /RestoreHealth

7. If step 3 failed but steps 4-6 found corruption and fixed it repeat step 3 again.

Report back when this finishes (5-10 min). This fixes some corruption issues from Windows OS upgrades if there is any.
I got error 87 the online/cleanup-image/checkhealth option is unknown. I got this error code for step 5 and 6 as well. Step 3 found corrupt files but was unable to fix them.
 

crazymarc

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Dec 5, 2013
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Try to run it again, sometimes it has issues.
Ok so I ran step 3 and then 4-6 today (I didn’t realize there was a space between the backslashes) and then re-ran step 3 and it says windows resource protection found corrupt files and successfully repaired them. So if it shuts down correctly after I log off for the night I will let you know!
 

crazymarc

Honorable
Dec 5, 2013
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10,530
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Two things; 1) did you reinstall windows or just use the same install with the new motherboard? It is not unusual for a PC to have such issues when you use the same hdd install after a major component change (you may have to reinstall Windows 10). You also might want to try disabling fast startup. https://help.uaudio.com/hc/en-us/articles/213195423-How-To-Disable-Fast-Startup-in-Windows-10
I didn’t reinstall so maybe that is it. I have already disabled fast start up. Not sure if I will reinstall or not.
 

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