Question PC won't boot / freezes - with all boot devices ?

[TooBadTurtleLurtle]

Hi. I tried booting up my PC today and this happened.

PC: HP Omen 25L
OS: Windows 11

The computer is using HP's own "Hana Motherboard". I wanted to see if the graphicscard was the culprit but the motherboard doesn't have support for HDMI or anything like that.

The computer doesn't freeze as long as you're working in the BIOS, but as soon as you try to boot.

Here is what I've tried;

• Removed and reinserted the CMOS battery.
• Removed all non-essential cables.
• Removed HDDs.
• Took out and reinserted the SSD.
• Tried with and without secure boot.
• Tried booting/running media through USB.
• Tried entering the BitLocker key. (It wanted me to)
• Attempted to force it into safe mode (unsuccessfully).
• Tried running the PC with just the SSD.
• Removed and reinserted the RAM. (One by one)
• Tried with a different SSD (couldn't detect a BOOT on it).
• Disconnected all cables and power and let it sit for a while.
• Ran a quick scan on the components through the BIOS, which reported no errors.
• Tried removing the SSD and booting only with USB (With Windows Installer)
• Tried HP Omen's BIOS Recovery (Also freezes when trying to boot)
• Tried running a BIOS diagnostic test which showed no errors
• Hard Reset

No matter what I do I just can't get it to work and I have no clue why. I am a point where I don't know what to do.

 

[hedwar2011]

Can you provide the actual model #? It will be something like GTXX-XXXX(and a letter)

 

[TooBadTurtleLurtle]

Can you provide the actual model #? It will be something like GTXX-XXXX(and a letter)

Hey. Sorry for the delayed answer, the model is this one: GT11-1000a

 

[hedwar2011]

Hey. Sorry for the delayed answer, the model is this one: GT11-1000a

Let me take a look at it's specs and I'll update this post.

UPDATE #1:
Sadly, HP has really went downhill in regards to diagnostic LEDs and other indicators for their machines as of late. I confirmed it by looking over the service manual for your machine and there isn't any that stick out.

1) You mentioned that you attempted to boot into Safe Mode but it didn't work. Did it fail? Did it get to a certain point and then get stuck?
2) You said "The computer doesn't freeze as long as you're working in the BIOS, but as soon as you try to boot." What exactly happens after you exit BIOS? Be specific so we can try to help identify what is going on. It's getting to the BIOS (which is a good thing) so it is passing all the pre-boot self-checks.
3) Removing and re-inserting the CMOS likely reset any boot order set so that could have impacted being able to boot to USB, etc. if it was changed beforehand.
4) The last time it worked correctly, was it shut down correctly?
5) What was the last thing you did on the computer when it was working correctly? Did you notice anything out of the ordinary?
6) Had any recent changes been made to the PC? Microsoft Updates? AV updates?
7) When you disconnected all non-essential cables, did you unhook everything except keyboard, mouse, monitor, and power? This includes even unhooking your internet cable.

As you can tell in this case, as much information as we can gather the better as it will help shed some light on what exactly is going on.

 

[TooBadTurtleLurtle]

Let me take a look at it's specs and I'll update this post.

UPDATE #1:
Sadly, HP has really went downhill in regards to diagnostic LEDs and other indicators for their machines as of late. I confirmed it by looking over the service manual for your machine and there isn't any that stick out.

1) You mentioned that you attempted to boot into Safe Mode but it didn't work. Did it fail? Did it get to a certain point and then get stuck?
2) You said "The computer doesn't freeze as long as you're working in the BIOS, but as soon as you try to boot." What exactly happens after you exit BIOS? Be specific so we can try to help identify what is going on. It's getting to the BIOS (which is a good thing) so it is passing all the pre-boot self-checks.
3) Removing and re-inserting the CMOS likely reset any boot order set so that could have impacted being able to boot to USB, etc. if it was changed beforehand.
4) The last time it worked correctly, was it shut down correctly?
5) What was the last thing you did on the computer when it was working correctly? Did you notice anything out of the ordinary?
6) Had any recent changes been made to the PC? Microsoft Updates? AV updates?
7) When you disconnected all non-essential cables, did you unhook everything except keyboard, mouse, monitor, and power? This includes even unhooking your internet cable.

As you can tell in this case, as much information as we can gather the better as it will help shed some light on what exactly is going on.

Hey again.
1 + 2: It goes to the windows logo/loading when booting and then just completely freezes.
3. Tried rearranging the boot order after resetting the CMOS.
4. Yep, just a completely normal shut down.
5. Nothing special, just played some games turned it off and then the next day this happened.
6. No updates as far as I remember.
7. Yes, I disconnected everything I even tried with no cables at all other than for the monitor.

I did take it to a "PC specialist shop" as I had a pretty important tournament to play in, today they came to the conclusion that the CPU is dead and that is why I was having issues. A friend of mine did tell me it could be a dead CMOS battery but the specialist shop guy said that wasn't the case. Haven't picked it up yet but hopefully he's right and I just have to change the CPU.

 

[hedwar2011]

I'll keep my fingers and toes crossed for good luck.