- Jul 28, 2017
- 3
- 0
- 510
Hi,
Problem: My PC won't shut down or restart, it get stuck on the windows screen with the little rounded gear turning forever. After like 30 second if i click mouse button screen get black. I can't do ctrl-alt-del while the gear spin a an infinite loop to see if something still run that could cause this issue. I tried to repair windows via USB key windows installer, it dont work and when I leave tell the installer to shut down the PC. The PC shut down. So the issue is not an hardware but probably technical.
More details:
I usually put my PC on sleep 95% of the time and so I don't know what could have caused this issue. I can still put it on sleep with no problem.
Possible story that could have caused the issue:
In the last days I sold I sold my 2 GTX 770 graphic card to 2 different person. When the first person came to get his card, I powered off the PC to remove 1 card and leave 1 in the PC to show him the card in the PC was working correctly. The nvidia driver for a reason I personally don't know got removed in that process. I managed to reinstall it and get the driver working.
I know that AT LEAST since that day the issue was there because I was trying to shut down the PC after the driver update and been forced to power it off.
Now I have put my old Radeon 6950 in my rig until my new card is shipped. The driver of that card is installed.
Few weeks ago I installed Driver Booster, I had few driver to update but again im not sure if this caused the issue.
What i've tried:
- boot in safe mode and try to shut down/restart the pc, it didnt work.
- My windows update say my windows up to date. But i get this msg when i troubleshout WU: https://gyazo.com/a812cb984e45f3584a404a485f93d2fe
- I tried to force shutdown with cmd
- I even reinstalled windows while keeping my files and apps
- I runned ccleaner, anti-malwarebite, avast and than disabling avast
- I checked motherboard if something was unplug, everything look fine.
- I tried few other things i cant remember.
- Now I pray for help 🙁
My PC spec:
Win10
Intel Core i7 4770K Unlocked Quad Core 3.5GHZ Processor LGA1150 Haswell 8MB Cache
ASUS Maximus VI Hero ATX LGA1150 Z87 3PCI-E16 3PCI-E1 SATA3 USB3.0 CrossFireX/SLI HDMI Motherboard
Corsair Vengeance Black CMZ16GX3M2A1600C10 16GB 2X8GB DDR3-1600 CL10 1.5V Dual Channel Memory Kit
Corsair psu hx1200i
Samsung SSD840 EVO 1tb (windows on it)
WD 1tb HDD
thanks for help!
Problem: My PC won't shut down or restart, it get stuck on the windows screen with the little rounded gear turning forever. After like 30 second if i click mouse button screen get black. I can't do ctrl-alt-del while the gear spin a an infinite loop to see if something still run that could cause this issue. I tried to repair windows via USB key windows installer, it dont work and when I leave tell the installer to shut down the PC. The PC shut down. So the issue is not an hardware but probably technical.
More details:
I usually put my PC on sleep 95% of the time and so I don't know what could have caused this issue. I can still put it on sleep with no problem.
Possible story that could have caused the issue:
In the last days I sold I sold my 2 GTX 770 graphic card to 2 different person. When the first person came to get his card, I powered off the PC to remove 1 card and leave 1 in the PC to show him the card in the PC was working correctly. The nvidia driver for a reason I personally don't know got removed in that process. I managed to reinstall it and get the driver working.
I know that AT LEAST since that day the issue was there because I was trying to shut down the PC after the driver update and been forced to power it off.
Now I have put my old Radeon 6950 in my rig until my new card is shipped. The driver of that card is installed.
Few weeks ago I installed Driver Booster, I had few driver to update but again im not sure if this caused the issue.
What i've tried:
- boot in safe mode and try to shut down/restart the pc, it didnt work.
- My windows update say my windows up to date. But i get this msg when i troubleshout WU: https://gyazo.com/a812cb984e45f3584a404a485f93d2fe
- I tried to force shutdown with cmd
- I even reinstalled windows while keeping my files and apps
- I runned ccleaner, anti-malwarebite, avast and than disabling avast
- I checked motherboard if something was unplug, everything look fine.
- I tried few other things i cant remember.
- Now I pray for help 🙁
My PC spec:
Win10
Intel Core i7 4770K Unlocked Quad Core 3.5GHZ Processor LGA1150 Haswell 8MB Cache
ASUS Maximus VI Hero ATX LGA1150 Z87 3PCI-E16 3PCI-E1 SATA3 USB3.0 CrossFireX/SLI HDMI Motherboard
Corsair Vengeance Black CMZ16GX3M2A1600C10 16GB 2X8GB DDR3-1600 CL10 1.5V Dual Channel Memory Kit
Corsair psu hx1200i
Samsung SSD840 EVO 1tb (windows on it)
WD 1tb HDD
thanks for help!
Facebook
Twitter
Instagram