PC won't turn on with Asus Strix GTX 970 plugged in

[Benxaw]

Hello everyone, I've just set up my new/first computer, but I'm having trouble with the gpu. Everything's connected and ready, I turn on the psu, the white led of the gpu turns on, I push the power button of the case and... I hear the sound of the psu when you turn on the pc, everything "tries" to turn on for like 1 second, but then, nothing happens. If i disconnect the gpu, the pc boots just fine and everything works. At this point, I don't know what to do.

I bought the card from a dude who burnt his psu (It was a Cooler Master 1500W 80 plus... Platinum if I'm not wrong)... but, I don't know... the gpu seems to be fine, since the white led turns on and the fans too (well, for 1 sec at least)

My psu is an EVGA 600W 80 plus, I don't think that my psu is the problem. I've tried the card into a friend's computer (FX 6300, Cougar CMX 550W 80 Plus Bronze) and didn't boot neither (I thought it was lack of energy from the psu)

So... that's it, I would really appreciate your help

 

[terry4536]

First remove the graphics card, and try booting the system. Has the graphics card ever worked on your system?

I would guess that the graphics card drivers are not installed or there is a problem with the driver. You can try starting the BIOS. If it does startup then check the graphics setting. If the setting is forced to the integrated graphics, set it to auto or to the slot of your graphics card (when plugged in).

 

[Benxaw]

First remove the graphics card, and try booting the system. Has the graphics card ever worked on your system?

I would guess that the graphics card drivers are not installed or there is a problem with the driver. You can try starting the BIOS. If it does startup then check the graphics setting. If the setting is forced to the integrated graphics, set it to auto or to the slot of your graphics card (when plugged in).

"If i disconnect the gpu, the pc boots just fine and everything works. At this point, I don't know what to do."

No, never. Everything happened yesterday.

But... I don't know, the entire system doesn't boot/turn on, it's like my psu can't handle it, but it has enough power

 

[terry4536]

The GTX 970 has a system requirement of a 500 watt power supply. So, your 600 watt PSU should be fine.

Go the Windows Device Manager and check the video adapter for drivers. When Windows has a driver issue it will load a generic graphics adapter. This usually will cause problems.


But the graphics card does seem defective, since it failed on another system.

 

[terry4536]

When a power supply fails as you described, it is fairly common to take other components with it. That is why I always stress to not skimp when selecting a power supply. You can take it to a PC repair shop and have them test the graphics card if you want verification. If you can, I would suggest returning the graphics card.

 

[terry4536]

If you can't return it , then here are the things I would try.

Try starting Windows in safe mode.

Try getting into BIOS, try resetting the BIOS to the defaults.

Try clearing the CMOS.

Do you have a case speaker for diagnostic beep codes (or a digital diagnostic on the motherboard)? If so are there any beep codes or other error messages.

You can also check the Windows events log.

Here are some checklists to try.

http://www.tomshardware.com/faq/id-1893016/post-system-boot-video-output-troubleshooting-checklist.html

http://www.tomshardware.com/faq/id-2041564/troubleshoot-boot-display-issue.html

 

[Benxaw]

I'll see if I can return the card, but I really want to make it work. About the speaker... No, I don't have a speaker (It didn't come included, idk why)

 

[terry4536]

The PC case speaker is not commonly included anymore. Some motherboards no longer have the option. The connection is made on the PC case front connector (check your motherboard manual). The manual can be downloaded from the manufacturer website .

The case speaker is a necessary tool when diagnosing problems with the motherboard. Another option is a digital diagnostic card

Here is case speaker .

http://www.newegg.com/Product/Product.aspx?Item=N82E16812201032&cm_re=case_speaker-_-12-201-032-_-Product

 

[terry4536]

I just read your initial post again. If this is a freshly built system, have you loaded the system drivers (from your motherboard startup disc or download)? Has the operating system been installed?

What exactly are the system components?

Did you have a graphics card installed before this?

 

[Benxaw]

I just read your initial post again. If this is a freshly built system, have you loaded the system drivers (from your motherboard startup disc or download)? Has the operating system been installed?

What exactly are the system components?

Did you have a graphics card installed before this?

Yes, I'm using it now with Windows 10 and only the cpu with integrated graphics. All the drivers just installed automatically as soon as the O.S was ready. I don't know if I have to update them or something like that, but everything's working just fine (I checked the device manager, everything's fine except for the "PCI" section)

No, never, I built it yesterday, so the 970 is the first card that I tried to install.

Here are the specs:

Intel Core i3-6100
MSI H110M PRO-VH PLUS
Kingston Fury HyperX DDR4 8GB 2133 MHz
WD Blue 1 TB
EVGA 600W 80 Plus

And the Asus Strix GTX 970...

 

[terry4536]

There should have been a disc included with you motherboard that included the system drivers. The drivers and BIOS recommended by the manufacturer are on that disc. They can be downloaded from MSI here.

https://www.msi.com/Motherboard/support/H110M-PRO-VH-PLUS.html#down-driver

The drivers from Windows are often generic drivers. I would recommend starting over with those drivers. Download the manual for your motherboard and follow the instructions for installing the drivers.

I would also update the BIOS to the latest version.

 

[Benxaw]

There should have been a disc included with you motherboard that included the system drivers. The drivers and BIOS recommended by the manufacturer are on that disc. They can be downloaded from MSI here.

https://www.msi.com/Motherboard/support/H110M-PRO-VH-PLUS.html#down-driver

The drivers from Windows are often generic drivers. I would recommend starting over with those drivers. Download the manual for your motherboard and follow the instructions for installing the drivers.

I would also update the BIOS to the latest version.

Well... I was willing to use the disc but, then I realized that I didn't bought an optical disc drive, so...

Anyways, I'll try that but... Does that anything to do with the fact that the pc doesn't turn on with the card?

Should I update the BIOS before or after installing the drivers?

 

[terry4536]

It could affect things. For example , it has Intel VGA Driver, Realtek High Definition Audio Driver, Realtek PCI-E Ethernet Drivers, Intel Serial IO Drivers, Intel Software Guard Extensions, Intel Management Engine Driver+Microsoft hotfix, Intel Small Business Basics, and Intel Chipset Driver.

That Intel chipset driver is important for the motherboard to work correctly


You may be able to install them using a thumb drive, but I would recommend a DVD drive. Asus makes a great one for about $20, but you can catch them on sale often at newegg.com for 15 - $16.

ASUS 24X DVD Burner - Bulk 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 32X CD-RW 48X CD-ROM Black SATA Model DRW-24B1ST/BLK/B/AS - OEM

https://www.newegg.com/Product/Product.aspx?Item=N82E16827135204&cm_re=dvd_drive-_-27-135-204-_-Product

 

[Benxaw]

It could affect things. For example , it has Intel VGA Driver, Realtek High Definition Audio Driver, Realtek PCI-E Ethernet Drivers, Intel Serial IO Drivers, Intel Software Guard Extensions, Intel Management Engine Driver+Microsoft hotfix, Intel Small Business Basics, and Intel Chipset Driver.

That Intel chipset driver is important for the motherboard to work correctly


You may be able to install them using a thumb drive, but I would recommend a DVD drive. Asus makes a great one for about $20, but you can catch them on sale often at newegg.com for 15 - $16.

ASUS 24X DVD Burner - Bulk 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R 6X DVD-RW 16X DVD-ROM 48X CD-R 32X CD-RW 48X CD-ROM Black SATA Model DRW-24B1ST/BLK/B/AS - OEM

https://www.newegg.com/Product/Product.aspx?Item=N82E16827135204&cm_re=dvd_drive-_-27-135-204-_-Product

I just updated the BIOS. Nothing happended, I still have the same problem.

Btw, I think there's a problem with the power connector of the gpu (8-pin), but, I still don't know what to do :/

 

[Benxaw]

It's like the system "tries" to turn on, but it can't, like my psu isn't enough...

 

[terry4536]

Did you install the motherboard system drivers?

Assuming that the Asus Strix GTX 970 is functioning normally (?), the card requires a minimum 500 watt power supply with a single 8-pin PCIe power cable.

You said that the 8-pin PCIe cable was suspect. Have you tried switching it out? From a power standpoint, the only thing I can suggest is switching out the power supply. Power supplies do degrade with time, and the stipulated power output may no longer be valid.

 

[hertz9753]

If the card didn't boot in your friends computer I think you already answered your question. Most modern MB's also have an LED that will display error code numbers. Does the computer stay on with a black screen or shut down?

 

[terry4536]

If the card didn't boot in your friends computer I think you already answered your question. Most modern MB's also have an LED that will display error code numbers. Does the computer stay on with a black screen or shut down?

He said it shut the system down on both systems. That is why I suggested that he try returning the card. But he wants to try to get it to work.


Edit.
He said that "nothing happens" after the system tries to boot. He has never said if he can get into the BIOS or safe mode. It will start windows without the card.

 

[hertz9753]

If the card didn't boot in your friends computer I think you already answered your question. Most modern MB's also have an LED that will display error code numbers. Does the computer stay on with a black screen or shut down?

He said it shut the system down on both systems. That is why I suggested that he try returning the card. But he wants to try to get it to work.

 

[Benxaw]

Well, definitely the problem is the card. I put it on a friend's pc and it didn't even turn on... again (He has an EVGA 750w 80 plus gold). So... I left it with this guy who is going to check it and see if he can do something. If nothing happens, I'm going to return the card, and buy some 1050 Ti with the money... (Yes, I found the 970 SUPER cheap, that's why I bought it)

I was referring to the card input, not the cable.

And I can't get into the BIOS, I mean, the pc doesn't even turn on.

 

[terry4536]

That is probably your best bet. I don't recommend buying used electronics in general. The phrase "buying someone else 's headaches" comes to my mind.

 

[Benxaw]

Well, I made a continuity check and... the card is burned, so there's nothing I can do. I'm gonna return it in the next days.

Thank you all for helping

 

[terry4536]

You're welcome.