Question PCI-E Sata Card Disappears on restart - hard restart ok

innocuous

Honorable
Nov 3, 2013
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Hi,

Just wanted some quick advice. My home server / desktop has a PCI-E 4 port sata card (nothing fancy Startech type) installed and I typically run about 9 regular drives and a couple of SSDs in the case. If I start the PC from cold, everything works like a dream, but if I do a restart, or the computer restarts itself (for updates etc) then the card is not recognised and the drives all disappear. This also happens if I press the on button too quickly after a shut-down...5-10 second delay and all is fine.

I cant for the life of me work-out why this would happen. I have a 1200w power supply which would seem ample? In terms of my usage, the PC runs win 10 and is mainly used for hosting PLEX and as a desktop PC for MS Office stuff. No games :-(

Any ideas on what I should try in order to fix this?

Thanks,

Jon
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Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 4790K @ 4.00GHz 51 °C
Haswell 22nm Technology
RAM
32.0GB Dual-Channel DDR3 @ 666MHz (9-9-9-24)
Motherboard
ASRock Z97 Extreme6 (CPUSocket) 47 °C
Graphics
G276HL (1920x1080@60Hz)
G276HL (1920x1080@60Hz)
G276HL (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 970 (MSI) 52 °C
Storage
2794GB Western Digital WDC WD30 EZRX-00DC0B0 SCSI Disk Device (SATA ) 36 °C
5589GB Western Digital WDC WD60 EFRX-68L0BN1 SCSI Disk Device (SATA ) 36 °C
7452GB Western Digital WDC WD80EFAX-68KNBN0 (SATA ) 40 °C
119GB M4-CT128M4SSD2 (SATA (SSD))
2794GB Western Digital WDC WD30 EZRX-00DC0B0 SCSI Disk Device (SATA ) 37 °C
3726GB Western Digital WDC WD40 EFRX-68WT0N0 SCSI Disk Device (SATA ) 35 °C
3726GB Western Digital WDC WD40EFRX-68WT0N0 (SATA ) 37 °C
3726GB Western Digital WDC WD40EFRX-68WT0N0 (SATA ) 37 °C
223GB SanDisk Ultra II 240GB (SATA (SSD)) 34 °C
7452GB Western Digital WDC WD80EFAX-68KNBN0 (SATA ) 42 °C
232GB Crucial_CT250MX200SSD4 (SATA (SSD)) 59 °C
7452GB Western Digital WDC WD80EFZX-68UW8N0 (SATA ) 37 °C
Covecube Virtual Disk (SCSI ) - Stablebit Drive Pool Driver
Optical Drives
No optical disk drives detected
Audio
NVIDIA High Definition Audio
 

Lutfij

Titan
Moderator
Which version of Windows 10 are you on? Can you check and see which version of BIOS your ASRock motherboard is on as well? If you have updates for the BIOS, gradually work your way up to the latest, manually.

Make and model of your PSU and it's age?
 

innocuous

Honorable
Nov 3, 2013
5
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10,510
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I am on the latest bios version and I versioned up 3 times with no result (that was my first check), also this post is rather late as i have had the issue for over 2yrs and have been too lazy to fix it (plus the machine used to run 24/7 so it wasn't the worst issue). Now I need the machine to restart properly so it is becoming a pain.

Windows 10 Version 1903 (Pro x64)
 

innocuous

Honorable
Nov 3, 2013
5
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10,510
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Just realised it isnt a 1200w supply (that was my old PC) Instead it is a
Corsair Professional Series™ Gold AX850 High Performance 850W bought that 4yrs ago. but have had the problem for 2 yrs before that. Also I previously tried running a Corsair HX750i COR 750W Power Supply Unit which was new with the PC, swapped in my 850w when I ditched my last PC and put the graphics card from that into this chasis.

This Motherboard/Card has always had this issue, even when I used onboard graphics and only had 4hd installed.
 

innocuous

Honorable
Nov 3, 2013
5
0
10,510
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Ok - would anyone recommend just replacing the sata PCI-E card then, or would you think this is likely more a Motherboard or PowerSupply issue?
 

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