PCIE M2 Nvme SSD is not detected

[verisporya]

Hi everybody !
I bought Corsair mp500 120gb Nvme m2 pcie gen3 ssd. Also I have msi gl62-6qd laptop. Normally my msi suppose to suppport this ssd. When it comes to reality, I plugged ssd but it is not detected by neither bios nor by the windows10. When I plugged ssd I also realize that ssd consumes energy. How can I fix this issue ?

Extra info ;
Bios is latest version.
I can access the IRST screen after bios screen(to make raid drive)

 

[verisporya]

I also wonder that how can I understand whether ssd or pcie slot is broken or not ?

 

[SkyNetRising]

Do you have intel chipset drivers installed?
https://www.msi.com/Laptop/support/GL62-6QD#down-driver&Win10 64

 

[verisporya]

Of course I did ! It is impossible to imagine a system without chipset driver

 

[Calvin7]

NVME SSDs do not appear within the BIOS until Windows creates the system partition with the EFI Boot Sector. Your M.2 SSD contains UEFI driver information within the firmware.

I suggest have only the one storage drive connected when installing Windows 10.

 

[verisporya]

Calvin7;
I made it but when I get the format screen no drive is seen to build windows

 

[SkyNetRising]

Can you show screenshot from Disk Management?

 

[verisporya]

SkyNetRaising ;

 

[verisporya]

Also Msi say this ;

It may be caused by SSD compatibility.
Please kindly be informed that the SSD your computer supports are in below:
,SYS SSD,SATA GEN3 AHCI,M.2-2280 B+M KEY,128GB,_,TOSHIBA/THNSNJ128G8NY,15nm MLC/FW:JYXA0101/DOUBLE SIDE,RoHS COMPLIANCE
,SYS SSD,SATA GEN3 AHCI,M.2-2280 B+M KEY,128GB,_,HYNIX/HFS128G39MNC-3510A,16nm MLC/FW:50100P00/SINGLE SIDE,RoHS COMPLIANCE
,SYS SSD,SATA GEN3 AHCI,M.2-2280 B+M KEY,256GB,_,TOSHIBA/THNSNJ256G8NY,15nm MLC/FW:JYXA0101/DOUBLE SIDE,RoHS COMPLIANCE
PHASE OUT 20170113 Tsk000029001696 EOL,SYS SSD,PCIe GEN3x4 NVMe,M.2-2280 M-Key,128GB,_,TOSHIBA/THNSN5128GPU7,15nm MLC FW:57XA4103 /SINGLE SIDE,RoHS COMPLIANCE
PENDING 20170217 PM REQUEST,SYS SSD,SATA GEN3 AHCI,M.2-2280 B+M KEY,256GB,_,Kingston/RBU-SNS8152S3/256GG2,15nm MLC/FW:SAFM01.R,Single Side RoHS COMPLIANCE
,SYS SSD,SATA GEN3 AHCI,M.2-2280 B+M KEY,128GB,_,TRANSCEND/TS128GMTS800,MLC Micron 16nm FW: O0918B/Double Side,RoHS COMPLIANCE
,SYS SSD,SATA GEN3 AHCI,M.2-2280 B+M KEY,256GB,_,SAMSUNG/MZNLN256HMHQ-00000,3D TLC 48LAYER/FW:MAV2100Q/Single Side,RoHS COMPLIANCE
In order to get the best performance and avoid warranty service item, we suggest our customer to upgrade SSD at our service center.
The reason why we suggest our user to do the upgrade at our service center because
1. they use only the SSD which has been tested by MSI.
2. user can keep the warranty after the upgrade (the local warranty policy for self-upgrade is decided locally and different in every country, so we suggest you confirm with the local service center).
https://www.msi.com/page/service-location-new
Thank you and have a good day.

 

[verisporya]

Then I wrote this ;
I understood what you listed but I didnt understand that why my ssd is not competible. Because everything is suitable. Also when ssd plugged ıt makes energy assumption that I can fallow on Gaming Center. Please bring me another solution.

For a final(!) answet they said ;
Please remove the new nvme m2 ssd,and then put it in again.
If you still can not detect it in BIOS and windows,it may be caused by SSD compatibility.
Please ask MSI service center help you add compatible SSD.

 

[SkyNetRising]

Corsair mp500 is not on that list. It may not be compatible.

Did you check available options in BIOS? You may need to specify, that your M.2 is PCIE device (not SATA).

 

[verisporya]

When I look at bios pcie slot seems empty.

I had also tried make ahci to raid ; legacy,uefi, uefi with csm combinations and secure boot menu. I dont know what to do.
I live in Turkey and SSD came from USA(third person brought me this ssd)so I cant give it back to amazon.