Question PC's just went dark or freezed suddenly

[Hawrtz]

i have a Problem, this past 4-5 month, i just got my hand's on my new GPU, its just a Budget GPU ( idk really sure ) its Biostar AMD RX 560 4GB, and its doesnt have any Power Pin, its decent enough for me, but here's the Problems

*when i was playing game's like Rainbow Six siege, its fine and run Properly, but when i was downloading something (like Black Ops 4) and then playing games like League of Legends ( which is Weird, because that game is for me literally, have the lowest system Requirement on my PC's) its turn to Dark completly with display on, and its on Freeze condition

Here's my Full Spec
-Intel Core i5-6400
-4GB ram's
-1TB Hdd with No SSD ( Still saving money for one)
-Previous PSU : i dont have idea what is the brand
-PSU (That is Use now) : Seasonic S12II ( i was just buying this for 3 days, and im still confuse, that Issues still there after im changing my PSU )
-Motherboard : Its Acer Factory Motherboard

basically, this is a Prebuild PC,
please help me to solve my Problems, and sorry for my bad Grammar, Spelling, and anything

 

[NightHawkRMX]

Have you changed the psu yet? I would bet the existing psu is the issue.

Also, what wattage s12ll are you looking at? Only some are good.

 

[Darkbreeze]

Well, to start with you need to go into the BIOS and disable the C6 and C7 low power states, because that power supply does not support them and your Skylake CPU requires them.

Either that or get a power supply that is not group regulated and an old design like that Seasonic S12II. Seasonic is generally good, don't get me wrong, but that particular model and platform are very old and are not "Haswell or newer Intel certified/compatible".

So either a different, newer platform, or disable the C6/C7 states in the BIOS.

As for the games, are you downloading them from legitimate sources or are you downloading torrented or warez games?

 

[Darkbreeze]

Have you changed the psu yet?

that Issues still there after im changing my PSU

 

[Hawrtz]

Well, to start with you need to go into the BIOS and disable the C6 and C7 low power states, because that power supply does not support them and your Skylake CPU requires them.

Either that or get a power supply that is not group regulated and an old design like that Seasonic S12II. Seasonic is generally good, don't get me wrong, but that particular model and platform are very old and are not "Haswell or newer Intel certified/compatible".

So either a different, newer platform, or disable the C6/C7 states in the BIOS.

As for the games, are you downloading them from legitimate sources or are you downloading torrented or warez games?

yeah i bought it so automatically, i download it trough Battle.net launcher


and as for the C6 and C7 thing on the Bios, how do i dissable it? im kinda new to this thing

and i can't afford to change my PSU to the newer one right now, sure maybe in the future i can do that, but for now ill stick to these PSU, also if you have good recomendation a good PSU between $60-$70 Price point, ill be apreciate it

im aware of how old that PSU model is, but i need "Temporary" solution as i didnt get any job this time arround, and im praparing for my new semester next week, so i only got a little amount of money with me, and im afraid that if i didnt change my 300 watt psu that time, im afraid i keep demaging my PC's Further

 

[Darkbreeze]

What is the exact model number of your Acer motherboard? It can generally be found printed directly on the motherboard along the top edge above the CPU or down the middle of the board somewhere.

 

[Hawrtz]

What is the exact model number of your Acer motherboard? It can generally be found printed directly on the motherboard along the top edge above the CPU or down the middle of the board somewhere.

I can't identified it, i was looking for 2 hours, and still got nothing

but it exactly looking like in this video

View: https://www.youtube.com/watch?v=HkgQ18G4jFg


Im still keep searching it,

yeah im a Dummy if it's come to this, sorry for that

 

[Hawrtz]

I forgot to mention, this Issue is appear, exactly when i installing my GPU for the first time, which is Biostar AMD RX 560, so i thought it was my HDD, or my PSU

 

[Darkbreeze]

In the run box on your start menu type in msinfo32, hit enter, and look in the right hand side of the system information panel where it says "baseboard product". That SHOULD be the motherboard model.

 

[Hawrtz]

In the run box on your start menu type in msinfo32, hit enter, and look in the right hand side of the system information panel where it says "baseboard product". That SHOULD be the motherboard model.

it says not available in the Baseboard model, even the baseboard name is "baseboard", its says "Legacy" in the Bios Model, it says "american Megatrends inc. R02-A2, 2/21/2017" on bios version and Date

I can't understand...

 

[Darkbreeze]

What is the prebuilt system model number? Full model with sub model, or express service tag number?

 

[Hawrtz]

What is the prebuilt system model number? Full model with sub model, or express service tag number?

its T3-780 with the model is AT5W2

 

[Darkbreeze]

BIOS updates are available here: https://www.acer.com/ac/en/ID/content/support-product/6877;-

I would first recommend that you read about how to update the bios on the Acer website, and then update to the latest bios. Also, a clean install of the graphics drivers would be a good idea afterwards.

If there are any steps listed here that you have not already done, it would be advisable to do so if for no other reason than to be able to say you've already done it and eliminate that possibility.



First,

make sure your motherboard has the MOST recent BIOS version installed. If it does not, then update. This solves a high number of issues even in cases where the release that is newer than yours makes no mention of improving graphics card or other hardware compatibility. They do not list every change they have made when they post a new BIOS release.


Second,

go to the product page for your motherboard on the manufacturer website. Download and install the latest driver versions for the chipset, storage controllers, audio and network adapters. Do not skip installing a newer driver just because you think it is not relevant to the problem you are having. The drivers for one device can often affect ALL other devices and a questionable driver release can cause instability in the OS itself. They don't release new drivers just for fun. If there is a new driver release for a component, there is a good reason for it. The same goes for BIOS updates.


IF you have other hardware installed or attached to the system that are not a part of the systems covered by the motherboard drivers, then go to the support page for THAT component and check to see if there are newer drivers available for that as well. If there are, install them.


Third,

Make sure your memory is running at the correct advertised speed in the BIOS. This may require that you set the memory to run at the XMP profile settings. Also, make sure you have the memory installed in the correct slots and that they are running in dual channel which you can check by installing CPU-Z and checking the Memory tab. For all modern motherboards that are dual channel memory architectures, from the last ten years at least, if you have two sticks installed they should be in the A2 (Called DDR4_1 on some boards) or B2 (Called DDR4_2 on some boards) which are ALWAYS the SECOND and FOURTH slots over from the CPU socket, counting TOWARDS the edge of the motherboard EXCEPT on boards that only have two memory slots total. In that case, if you have two modules it's not rocket science, but if you have only one, then install it in the A1 or DDR4_1 slot.


Fourth,

Make sure the problem is not just a bad cable or the wrong cable IF this is a no display issue. If it is NOT related to a lack of display signal, then skip to the next step.

This happens a lot. Try a different cable or a different TYPE of cable. Sometimes there can be issues with the monitor or card not supporting a specific specification such as HDMI 1.4 vs HDMI 2.0, or even an HDMI output stops working but the Displayport or DVI output still works fine on the graphics card. Always worth checking the cable and trying other cables because cables get run over, bent, bent pins or simply were cheap quality to begin with and something as simple as trying a different cable or different monitor might be all that is required to solve your issue.


The last thing we want to look at,

for now anyhow, is the graphics card drivers. Regardless of whether you "already installed the newest drivers" for your graphics card or not, it is OFTEN a good idea to do a CLEAN install of the graphics card drivers. Just installing over the old drivers OR trying to use what Nvidia and AMD consider a clean install is not good enough and does not usually give the same result as using the Display Driver Uninstaller utility. This has a very high success rate and is always worth a shot.


If you have had both Nvidia and AMD cards installed at any point on that operating system then you will want to run the DDU twice. Once for the old card drivers (ie, Nvidia or AMD) and again for the currently installed graphics card drivers (ie, AMD or Nvidia). So if you had an Nvidia card at some point in the past, run it first for Nvidia and then after that is complete, run it again for AMD if you currently have an AMD card installed.

Clean install guide using the DDU​