periodic BSOD 0x00000124 WHEA Uncorrectable Error

[joshuanicholson12]

I've looked around and can't determine if my issue is driver or hardware related. I keep getting WHEA UNCORRECTABLE ERROR, sometimes closely followed by a CLOCK WATCHDOG TIMEOUT.

I ran the dmp through windbg and this came up:

*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffc50b91f45028, be000000, 800400}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc50b91f45028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


KEY_VALUES_STRING: 1


TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.17134.254 (WinBuild.160101.0800)

DUMP_TYPE: 2

DUMP_FILE_ATTRIBUTES: 0x8
Kernel Generated Triage Dump

BUGCHECK_P1: 0

BUGCHECK_P2: ffffc50b91f45028

BUGCHECK_P3: be000000

BUGCHECK_P4: 800400

BUGCHECK_STR: 0x124_GenuineIntel

CPU_COUNT: 8

CPU_MHZ: fa0

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 3c

CPU_STEPPING: 3

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: f

ANALYSIS_SESSION_HOST: DESKTOP-TRQHUD9

ANALYSIS_SESSION_TIME: 09-10-2018 20:00:10.0008

ANALYSIS_VERSION: 10.0.17134.12 amd64fre

STACK_TEXT:
ffffb301`84fabbe8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


THREAD_SHA1_HASH_MOD_FUNC: 81a83ae0317433a47fcc36991983df3b6e638b71

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 6e16edd8c7dd677734fdbcd2397a2e35e9fae964

THREAD_SHA1_HASH_MOD: 76cd06466d098060a9eb26e5fd2a25cb1f3fe0a3

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

BUCKET_ID: 0x124_GenuineIntel_PROCESSOR_MAE

PRIMARY_PROBLEM_CLASS: 0x124_GenuineIntel_PROCESSOR_MAE

TARGET_TIME: 2018-09-10T20:44:37.000Z

OSBUILD: 17134

OSSERVICEPACK: 254

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 784

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2018-08-09 00:25:05

BUILDDATESTAMP_STR: 160101.0800

BUILDLAB_STR: WinBuild

BUILDOSVER_STR: 10.0.17134.254

ANALYSIS_SESSION_ELAPSED_TIME: a41

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x124_genuineintel_processor_mae

FAILURE_ID_HASH: {7c95de0c-286c-8226-45c2-422b4de101d6}

Followup: MachineOwner
---------

7: kd> !analyze -show
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffc50b91f45028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000800400, Low order 32-bits of the MCi_STATUS value.
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffc50b91f45028, be000000, 800400}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

 

[Colif]

WHEA (Windows Hardware Error Architecture) are errors called by the CPU but not necessarily caused by it. They can be any hardware and some software. Can make it hard to figure out cause.
Is PC overclocked? Remove if it is.
Are you using any overclocking software? Like MSI Afterburner, Intel extreme Tuning Utility. Remove it if you are.
Is GPU made by Asus? if so, remove GPU Tweak 2
If motherboard is an Asus, remove AI Suite 3
Is PC over heating as they can be caused by heat, build up of dust inside PC or heatsinks.

Can you follow option one on the following link - here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and I will get someone to convert file into a format I can read

Since you have an intel processor, run this on it - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

[joshuanicholson12]

WHEA (Windows Hardware Error Architecture) are errors called by the CPU but not necessarily caused by it. They can be any hardware and some software. Can make it hard to figure out cause.
Is PC overclocked? Remove if it is.
Are you using any overclocking software? Like MSI Afterburner, Intel extreme Tuning Utility. Remove it if you are.
Is GPU made by Asus? if so, remove GPU Tweak 2
If motherboard is an Asus, remove AI Suite 3
Is PC over heating as they can be caused by heat, build up of dust inside PC or heatsinks.

Can you follow option one on the following link - here
and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD

that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a cloud server and share the link here and I will get someone to convert file into a format I can read

Since you have an intel processor, run this on it - https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Thank you for your answer! Would Intel Turboboost cause this error?

Here are two recent dmp:

https://www.dropbox.com/s/ujncooi7m5gveey/091018-5953-01.dmp?dl=0

https://www.dropbox.com/s/ozf7vgobh0lkars/091118-6937-01.dmp?dl=0

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/fLTW.html

File: 091118-6937-01.dmp (Sep 11 2018 - 20:13:08)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: GenuineIntel (Process: Steam.exe)
Uptime: 0 Day(s), 0 Hour(s), 01 Min(s), and 08 Sec(s)

File: 091018-5953-01.dmp (Sep 10 2018 - 13:51:18)
BugCheck: [WHEA_UNCORRECTABLE_ERROR (124)]
Probably caused by: GenuineIntel (Process: Streamlabs OBS)
Uptime: 0 Day(s), 1 Hour(s), 18 Min(s), and 04 Sec(s)

BIOS information was not included in the dump file. This can sometimes mean you are using an older BIOS. Look for any updates. Note: Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

I can't help you with this. Wait for additional replies. Good luck.

 

[Colif]

try updating your lan drivers - https://www.killernetworking.com/driver-downloads/category/other-downloads
it would be unusual for lan to be the cause but WHEA can be any hardware. Killer drivers are known to cause other BSOD, not necessarily this one.

You don't have any of the drivers I would generally blame for this error.

What motherboard do you have? What are specs of PC?

Turbo boost isn't a normal cause. Its a default action of CPU, it shouldn't cause these.

 

[joshuanicholson12]

try updating your lan drivers - https://www.killernetworking.com/driver-downloads/category/other-downloads
it would be unusual for lan to be the cause but WHEA can be any hardware. Killer drivers are known to cause other BSOD, not necessarily this one.

You don't have any of the drivers I would generally blame for this error.

What motherboard do you have? What are specs of PC?

Turbo boost isn't a normal cause. Its a default action of CPU, it shouldn't cause these.

Gigabyte Z97x Gaming GT, i7-4790k, Noctua cooler, Corsair Vengeance 2x8gb RAM, EVGA GTX 670

Also, the CPU passed the test from the Intel website.

 

[Colif]

Check you have latest BIOS (F7 was last released). If you have F7 installed, try updating your version of Intel Management Engine Interface from here https://www.gigabyte.com/Motherboard/GA-Z97X-Gaming-GT-rev-10#support-dl-driver-chipset as it helps if they match each other.

Generally isn't CPU that causes WHEA but it was best to check to be sure.
CLOCK WATCHDOG TIMEOUT is also a CPU error.

Your CPU running at 4ghz, its base clock is 3.6 and should only hit 4ghz if you at max turbo - I know what I said last time but I hadn't noticed CPU running at max
I am not 100% sure where report is getting that speed from, it might just show it at its turbo speed.

 

[joshuanicholson12]

Check you have latest BIOS (F7 was last released). If you have F7 installed, try updating your version of Intel Management Engine Interface from here https://www.gigabyte.com/Motherboard/GA-Z97X-Gaming-GT-rev-10#support-dl-driver-chipset as it helps if they match each other.

Generally isn't CPU that causes WHEA but it was best to check to be sure.
CLOCK WATCHDOG TIMEOUT is also a CPU error.

Your CPU running at 4ghz, its base clock is 3.6 and should only hit 4ghz if you at max turbo - I know what I said last time but I hadn't noticed CPU running at max
I am not 100% sure where report is getting that speed from, it might just show it at its turbo speed.

Stock clock for 4790k is 4ghz. I turned off turbo so it's been there instead of 4.4. Once I find a flash drive I'll update the BIOS.

 

[Colif]

You totally right about CPU speed... i must have looked at wrong code somewhere. I bet I missed the k when I searched as the non k is 3.6.

Sorry about that.

 

[joshuanicholson12]

Updated the bios and have had repeated Blue Screens. Tried to reset, it froze. Tried to do a clean install. It froze. At a loss now and wondering if there isn’t a hardware issue.

 

[Colif]

well, WHEA are hardware errors, but often caused by drivers. So I look there 1st

Only way to see what is cause is check all the hardware. without windows installed, it makes it difficult

Already tested CPU

If it froze during an install, try running memtest86 on your ram sticks, 1 at a time. Only error count you want is 0, any higher means memory stick needs to be replaced and/or removed.

try running with minimal hardware, so remove GPU and run off motherboard. 1 stick of ram (after testing ram with memtest), remove any unessential hardware. Only 1 hdd (if you have 2 or more). remove any extra PCI cards or USB devices. See if it still freezes.