Question perplexing video issues

[esh123]

Normally I can solve computer issues myself but I have come across something very confusing to me: two problems that are (I think) related. Sometimes when I am playing videos on youtube, the video will stop playback and develop a loading circle, like its lost internet connection (it has not.) I can resolve the problem by pausing and playing the video. More concerning is the other issue: the same thing will happen, but this time the laptop keyboard, external keyboard and external mouse all stop giving input as well. The laptop trackpad still works. This can only be solved by restarting the computer as far as I can tell.

The laptop is an ROG Strix using Windows 11. Processor is i5-13450HX. GPU is NVIDIA GeForce RTX 4050. Ive tried updating the drivers for the GPU as well as all the external components (sound, mouse, keyboard.) I also ran the system file checker as well as the onboard system diagnosis, no problems found. If anyone could point me in the right direction to try to solve it, or if anyone can identify whether its likely to be a hardware or software issue, I'd greatly appreciate it. Thanks!

 

[Lutfij]

Welcome to the forums, newcomer!

See if the laptop is pending a BIOS update. Following that see if your OS is pending an update. Following that, use DDU to remove all GPU drivers(Intel, AMD and Nvidia) off of your platform, then manually reinstall with the latest GPU drivers sourced from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

Do you see anything flagged with a yellow exclamation mark in Device Manager when you see this issue? Perhaps also try and reinstall your chipset drivers but in the above mentioned elevated command.

 

[esh123]

Welcome to the forums, newcomer!

See if the laptop is pending a BIOS update. Following that see if your OS is pending an update. Following that, use DDU to remove all GPU drivers(Intel, AMD and Nvidia) off of your platform, then manually reinstall with the latest GPU drivers sourced from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

Do you see anything flagged with a yellow exclamation mark in Device Manager when you see this issue? Perhaps also try and reinstall your chipset drivers but in the above mentioned elevated command.

I'll try out those things and see if it works. There is nothing flagged in the device manager. Thank you for the reply!

 

[esh123]

Welcome to the forums, newcomer!

See if the laptop is pending a BIOS update. Following that see if your OS is pending an update. Following that, use DDU to remove all GPU drivers(Intel, AMD and Nvidia) off of your platform, then manually reinstall with the latest GPU drivers sourced from Nvidia's support site, in an elevated command, i.e, Right click installer>Run as Administrator.

Do you see anything flagged with a yellow exclamation mark in Device Manager when you see this issue? Perhaps also try and reinstall your chipset drivers but in the above mentioned elevated command.

I'm sad to say the issue persists after trying all of that, any other ideas?

 

[thestryker]

Is there a dock involved or are the peripherals plugged into the laptop directly?

If there's a dock then the first thing to do would be remove that from the equation. If there isn't a dock then if you have a USB drive you could try unplugging a peripheral and plugging the USB drive in to see if it gets detected. It unfortunately does sound like an issue with the system itself.

It'd be worth checking the windows event viewer to see if whatever is happening gets logged.