Question Phanteks Enthoo Luxe Tempered Glass Misaligned - Any Fix?!

Ralston18

Titan
Moderator
Get a bright flashlight and carefully examine all the edges on both case and panel.

Make some measurements to ensure that case and panel are square - 90 degree angles on all corners.

Look for something blocking the side panel from properly seating into place.

Debris, something bent, or twisted/twisting out of alignment.
 

BlazingAngels

Honorable
Feb 21, 2015
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Get a bright flashlight and carefully examine all the edges on both case and panel.

Make some measurements to ensure that case and panel are square - 90 degree angles on all corners.

Look for something blocking the side panel from properly seating into place.

Debris, something bent, or twisted/twisting out of alignment.
I just got a reply from Phanteks Support, they informed me that the case's tempered glass panel will never be a perfect 90 degree angle due to manufacture variance. I did look up several different builds online and they aren't perfect either which further proves Phanteks Support's claims. They did offer me new hinges which I am yet to receive.
 

Ralston18

Titan
Moderator
I do not and would not find Phantek's answer as acceptable.

Being "out of square" is another thing be it side panel or case body.

If possible take a couple more photographs, closer up and reflection free to show the misalignments.

Show the hinges as well.

Especially gaps and cracks like I am seeing along the lower right edge of the posted photograph.

More views, comments, and opinions needed.
 

BlazingAngels

Honorable
Feb 21, 2015
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What I'm saying is the top of the vertical bar with the screws should be tucked under the corner of the top panel...no? I'm not positive. That's just what I can see from the pic.

I found these images online that has the same exact edge sticking out like mine. Phanteks support claims this is manufacture variance.
https://cdn.pcpartpicker.com/static/forever/images/userbuild/271387.468e7a1f52fffafe3440b8e6b25cac69.1600.jpg
 

Ralston18

Titan
Moderator
Cosmetics are subjective; not technical nor objective.

In overall agreement with @Archaic59 with respect to the "tucked under".

This:

"images online that has the same exact edge sticking out like mine. "

Who provided those online images....?

One of my "rules" is to never let form get in the way of function. Overall meaning being that if my computer works I am not going to be truly concerned about how the case panels, joints, etc. fit together. Or not.

However, I would not, and do not, accept a manufacturer's claim that some imperfection is a "manufacturing variance" to just get around poor design and/or sloppy production.

Especially if the product (case) I received does not meet my requirements and expectations.

What I would do is to look for some other product next time I need a case.
 

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