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[SOLVED] Ping Spikes, But Ping Tests on CMD show normal results

Sep 26, 2019
Basic Information:
• I have tracert google.com in cmd, pinged the first three IP addresses (IN CMD), and all have come up fine.

• I have switched ISPs a day ago and still have had this problem. (Switched to Local ISP)
• I currently have no modem/router at the moment, except for my old one. The local ISP directly connected their fibre connection to my PC and told me to buy a TP-Link Modem/Router later.
- The local ISP guy setup a broadband connection in my PC in the Dial-Up section until I bought a modem.
• I have had this problem starting from 6-5 months ago, and it gradually got worse until I finally noticed it 2 months ago.
• My PC is pretty old, about 7 years I would say.
• Ping spikes only used to happen between 12pm and 6pm on all days, but now it happens all the time.
- This actually led me to believe that my former ISP was overloading and causing ping spikes, so I switched. (It was already a terrible ISP anyway)
• In device manager, the network adapter seems to be 'Realtek PCIe GBE Family Controller', along with a bunch of WAN Miniports.
• These ping spikes make multiplayer games unplayable.
• When I was using the old ISP, the ping spikes didn't occur until 2-4 minutes after the modem was turned on.
• I can switch between my old ISP and the new ISP. I didn't tell the old ISP to disconnect just yet.
• I'm not experienced in Internet stuff, so bear with me. This is also my first forum post here.

Media (Basically pictures):
1. Ping Tests on Meter.com (New ISP)
View: https://imgur.com/a/B7zY40g

2. Ping tests on Meter.com (Old ISP)
View: https://imgur.com/a/BJS6PUv

I rollbacked the Realtek PCIe GBE Family controller to the 2017 version, uninstalled useless programs, did a virus scan and deleted one malware, but these didn't fix my problem.

I did something to verify if meter.com was really accurate or not. I pulled up my game and the ping test and when the ping spiked in the game, it spiked in the ping test too.

How can I fix these ping spikes? I've had this problem for a very long time and its frustrating at this point. My old ISP didn't even bother to help me with ping issues.
Sep 28, 2019
Great, thanks for replying.

As you see, some nodes in your routes come with exceeded ping.
If your ISP is a good one, you could contact them, and inform them some routing nodes come with unappreciated latency, so if they follow "Awesomeness of service", they will indeed fix the issue if applicable.

For each request, router checks its local routing table, to find out the fastest and lowest-traffic route to target/next position/node, so a bad route/node could exceed the ping time as you experienced.

I don't think there is anything you can do by your side for now, unless you contact the ISP, and hope for some serious action.

Also mind, ping happens on ICMP level, while when you game, it's about UDP/TCP, so they are different. So even if you have great ping latency, so doesn't mean you will have the same quality for gaming. Many other factors will be applied.

I as a programmer, know that some devs(including me) blocks or explicitly make the ping time long(more latency) for some security reasons. That's why in tracert you see may some unavailable ping latency which is okay.

The less you are located to target server, the better and more stable service you will have.
Also mind, if it's so critical for you, you may spend some serious $$$ and contact those very well-known backbones to have your dedicated/great routing, such as HE

Hope it helps
Sep 28, 2019
More ping latency could be becasue of long/bad route, so your new ISP may have different routes to target host.

If you are on linux, try command tracert meter.com , (I have the same tool in my win machine, not sure if all MS win come with this)
This tool will show you most routes(not all of them, but the ones applicable) from your machine to target host.

Checking for high-latency nodes, or long-route. The shorter route will cause the lower-ping, same about the node latency.

I suggest you run it several times.
NOTE: you should not sum-up all latency times, each record indicates ping from your machine to target node. Please share the result, so we can help you more.

Based on results, I think old ISP comes with longer route, or simply is so busy.

About the unappreciated ping times, I think we need more data, so please run the command mentioned above, and share the results.

More info: https://en.wikipedia.org/wiki/Traceroute

Hope it helps
Reactions: Arymist
Sep 26, 2019
Hey, thanks for the quick reply.

I ran tracert meter.com four times. Here are the results.

Tracert 1:
View: https://imgur.com/a/8FF4g4O

Looks fine here

Tracert 2:
View: https://imgur.com/a/FLvUGsH

2nd thing looks like it jumped in ms.

Tracert 3:
View: https://imgur.com/a/H29TpRH

Fine here too, except that no.4 jumped a bit too, but that much is fine i think

Tracert 4:
View: https://imgur.com/a/JoqTV63

2nd thing jumped again in ms, with a few asteriks too.