- Jan 22, 2014
- 69
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Hello there, everyone better at networking than I am! Here's the problem I'm having. This computer that I'm typing from has a consistent connection, but the ping spikes erratically and occasionally experiences packet loss. Here's a tracert to google.com that displays what I'm talking about: http://i.imgur.com/GxO0WoV.png
As you can see, the ping to my router is just fine, and has been consistently so. I can also ping the other computers in the house, the printer, all of those come back with under 10ms response times like they should. What's baffling me is that this computer is the only one having this issue, and it has the issue with both the internal wifi adapter, the usb wifi adapter from a working PC in another room, and over wired ethernet.
The computer in question is an HP Pavillion Touchsmart 20-f394 running Windows 8.1, specs here: http://support.hp.com/us-en/product/HP-Pavilion-TouchSmart-20-f300-All-in-One-Desktop-PC-series/5395621/model/5400377/document/c03997171/
I've already tried reinstalling the drivers, rebooting the router and modem, a different(known working) usb wifi adapter, and a wired ethernet connection. I've also tried disabling the ethernet adapter, and disabling the Microsoft Kernel Debug Network Adapter, both of which were suggested on other forums and neither of which resolved the issue.
Regarding the router, it's a Netgear WRN-3500U/L running the latest version of Tomato Shibby. The modem is supplied by Time-Warner Cable and I have no control over what it does other than being on or off, but looking at it's status page indicates no issues on any of the channels.
That's about all the information I can provide about this currently, but I will try to answer any questions. Thank you for taking the time to read, and for any help with resolving this issue.
As you can see, the ping to my router is just fine, and has been consistently so. I can also ping the other computers in the house, the printer, all of those come back with under 10ms response times like they should. What's baffling me is that this computer is the only one having this issue, and it has the issue with both the internal wifi adapter, the usb wifi adapter from a working PC in another room, and over wired ethernet.
The computer in question is an HP Pavillion Touchsmart 20-f394 running Windows 8.1, specs here: http://support.hp.com/us-en/product/HP-Pavilion-TouchSmart-20-f300-All-in-One-Desktop-PC-series/5395621/model/5400377/document/c03997171/
I've already tried reinstalling the drivers, rebooting the router and modem, a different(known working) usb wifi adapter, and a wired ethernet connection. I've also tried disabling the ethernet adapter, and disabling the Microsoft Kernel Debug Network Adapter, both of which were suggested on other forums and neither of which resolved the issue.
Regarding the router, it's a Netgear WRN-3500U/L running the latest version of Tomato Shibby. The modem is supplied by Time-Warner Cable and I have no control over what it does other than being on or off, but looking at it's status page indicates no issues on any of the channels.
That's about all the information I can provide about this currently, but I will try to answer any questions. Thank you for taking the time to read, and for any help with resolving this issue.
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