Please help analyzing BCCode C2

hyrobicera

Prominent
Sep 19, 2017
2
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Recently I got a BSOD, and after that my pc won't start. The fans will start spinning but there is no power for the monitor, keyboard, and mouse, also the lan cable at the back is not lighting up. Tried to reseat the CMOS, press the power button for 1 minute, reseat/re plug all the cables. Unfortunately, I don't have spare pc or parts to test my hardware. I left the power cable unplugged and the cmos battery out overnight and tried to start the pc in the morning. It finally started and gave me these:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 00000000250F0001
BCP4: FFFFF900C3CCE850
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name WARMACHINE-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model To be filled by O.E.M.
System Type x64-based PC
Processor AMD A10-6790K APU with Radeon(tm) HD Graphics, 4000 Mhz, 2 Core(s), 4 Logical Processor(s)
Graphics Nvidia GeForce 660
BIOS Version/Date American Megatrends Inc. F1, 3/24/2014
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name WarMachine-PC\WarMachine
Time Zone China Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.94 GB
Available Physical Memory 672 MB
Total Virtual Memory 11.9 GB
Available Virtual Memory 8.73 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys

My System Dumps: https://www.dropbox.com/s/0kbh5jh2upfgvh4/Win7%20dump.zip?dl=0

I just want to know what happened to prevent it from coming back. Thank you for all the help.

Update: Now I only want to watch a full screen online video then all of a sudden the power from the monitor mouse and keyboard are cut off, but the case is still lit up. Now it is not turning on again.
 
Solution
I would update the realtek network driver to the current version. old versions of this driver can cause errors that break streaming software, anti virus scanners and anything that uses the network IE bittorrent.
the errors can cause delays that lead to stack overflows.

you have several potential driver problems. if the realtek driver does not help, then you can remove some of the other drivers or update them. if you still get the problem then you could run cmd.exe as an admin
and run verifier.exe /standard /all
and reboot.
Note: be sure you know how to get into safe mode so you can turn off verifier if the reboot causes the system to bugcheck.
also note you have to turn off verifier after you are done testing via:
verifier.exe...
I would update the realtek network driver to the current version. old versions of this driver can cause errors that break streaming software, anti virus scanners and anything that uses the network IE bittorrent.
the errors can cause delays that lead to stack overflows.

you have several potential driver problems. if the realtek driver does not help, then you can remove some of the other drivers or update them. if you still get the problem then you could run cmd.exe as an admin
and run verifier.exe /standard /all
and reboot.
Note: be sure you know how to get into safe mode so you can turn off verifier if the reboot causes the system to bugcheck.
also note you have to turn off verifier after you are done testing via:
verifier.exe /reset
or your machine will run slowly until you run the command.

if you get a bugcheck with verifier on, it should name the driver that caused it in the memory dump file.

note: win32k.sys did not have a timestamp. it could be a modified version.


----------
basically there was stack corruption in a process owned by BitTorrent.exe
it could be a malware attack or a stack overflow

some old drivers:
HUAWEI Mobile Connect - Bus Enumerate Device
\SystemRoot\system32\DRIVERS\ew_jubusenum.sys Fri Oct 8 23:49:50 2010

Acronis File Tracker Minifilter driver

MBAMProtector
\C:\Windows\system32\drivers\mbam.sys Wed Sep 3 10:50:25 2014
(remove if Malwarebytes is not currently installed)

old driver:
Nuvoton Communications Port Driver
\SystemRoot\system32\DRIVERS\nuvserial.sys Tue Nov 29 23:59:28 2011
update site ?:
http://www.nuvoton.com/hq/support/tool-and-software/development-tool-hardware/?__locale=en


old network driver:
\SystemRoot\system32\DRIVERS\Rt64win7.sys Tue Dec 17 19:21:42 2013
Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&
GetDown=false

HotSpot shield driver
\SystemRoot\system32\DRIVERS\taphss6.sys Thu Nov 12 15:41:12 2015

old driver:
WsAudioDevice_383S(1).sys
\SystemRoot\system32\drivers\WsAudioDevice_383S(1).sys Thu Jul 23 05:04:10 2009

note: your bios verion is from 2014 but you are running old drivers that windows provided.
you should go to your motherboard vendors website and install the updated motherboard drivers.
mainly because of the USB specification changes in 2012 required a bios change and required updated usb drivers. you have the bios update but not the updated USB drivers so there will be various problems with your system that kind of build up while it runs and go away after a reboot. Best to update the motherboard drivers.

it also looks like the system is running the sata controller in ide mode rather than the faster AHCI mode. this happens when the system bios is reset to defaults on older motherboards. you can google "how to change disk controller from IDE to AHCI mode without reinstalling windows"
http://www.prime-expert.com/articles/a12/change-from-ide-to-ahci-without-reinstalling-windows.php
 
Solution


Okay, now my pc is back and running, I've cleaned the old thermal paste and re aaplied a new one and also changed ram slot. I've also remove the above unnecessary drivers and updated the the necessary ones. My pc is running on IDE because the BIOS settings is reset, I'll follow your instructions and set it to ahci again. I hope that this will be the solution for my problems. Thank you good sir!
 

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