[SOLVED] Please help having crashes with message anti power surge triggered with 1200w psu

[Julian 25677]

I have a computer with a 1200w power supply from thermaltake and recently I have been having problems with it. Light games like Csgo run perfectly but when I go to play something different like battlefield v, my computer shutdowns and restarts with the message anti power surge triggered. What I find weird is when I run a full tilt benchmark in unigine heaven, it doesn’t crash even for 20 min. How can it be that my computer crashes after I load up battlefield v and not when running a full tilt benchmark. Please help this just started happening and I can’t find a solution. Any ideas?

 

[bryanc723]

My guess would be some kind of driver issue or incompatibility. I had a similar issue with certain games with Directx drivers. I wiped and re loaded my GPU graphics drivers and it was my solution.
Do your GPU fans ramp up all the way before it power cycles or anything like that?

 

[Julian 25677]

I have 2 hybrid titan x Maxwell cards with the g12 bracket and just have the fans set to almost max speed all the time. There is a Nvidia is driver update available for the graphics card that just recently came out and I will try that to see if it fixes anything.

 

[Julian 25677]

The nvidia driver was definitely not the problem. Whenever I’m playing games my 3.3v Rail drops to about 2.8-2.9 output. That doesn’t look normal. If not is there any way I can fix this?

 

[jonnyguru]

I have a computer with a 1200w power supply from thermaltake and recently I have been having problems with it. Light games like Csgo run perfectly but when I go to play something different like battlefield v, my computer shutdowns and restarts with the message anti power surge triggered. What I find weird is when I run a full tilt benchmark in unigine heaven, it doesn’t crash even for 20 min. How can it be that my computer crashes after I load up battlefield v and not when running a full tilt benchmark. Please help this just started happening and I can’t find a solution. Any ideas?

What PSU?

Also, disable "anti-surge" in the BIOS and in Windows advanced system properties, uncheck "automatically restart" under "startup and recovery".

 

[Julian 25677]

Thermaltake Tough power Grand RGB 1200W 80+ Platinum. I do have my cable plugged into a surge suppression outlet, but Isn’t it unsafe to startup with anti surge protection.

 

[jonnyguru]

Thermaltake Tough power Grand RGB 1200W 80+ Platinum. I do have my cable plugged into a surge suppression outlet, but Isn’t it unsafe to startup with anti surge protection.

The Asus "anti surge detection" is Chinglish. It's not really "detecting" a surge. Think about it. Your motherboard is on the DC side and power surges are on the AC side. It burps up that error whenever the PC reboots unexpectadly. Not because of actual "surges".

It's known broken mess software and should be disabled: https://www.overclock.net/forum/31-power-supplies/1552794-asus-anti-surge-broken-mess.html#

Having it enabled actually makes troubleshooting more difficult because it always burps up the same B.S. error whenever the PC reboots.

 

[Julian 25677]

Makes total sense. I’ll try it out once I get home. Thanks!

 

[Julian 25677]

If asus anti surge protection is being triggered and my 3.3v rail is outputting 2.8-2.9v then my 3.3v rail is not the cause of the anti surge protection being triggered. Do you know what might be triggering it?

 

[jonnyguru]

If asus anti surge protection is being triggered and my 3.3v rail is outputting 2.8-2.9v then my 3.3v rail is not the cause of the anti surge protection being triggered. Do you know what might be triggering it?

Are you checking that number with a multi-meter or some B.S. software?

Your PSU does not have digital monitoring. Software is not going to give you an accurate number.

 

[Julian 25677]

I am currently using HWmonitor which probably isn’t accurate. I’ll make sure to grab a multi meter or a psu tester to make sure everything is in spec.

 

[jonnyguru]

Let's assume for a minute that the reading is accurate at the IC on the motherboard where HWmonitor is getting the info.

It's more likely that either you have a +3.3V that's either loose or making poor contact than it is the PSU not properly outputting +3.3V. So it's not going to hurt to double check your 24-pin's connection to the motherboard.

But there's not much that uses the +3.3V. Nothing too critical, at least. Can you list all of your hardware?

 

[Julian 25677]

Case: thermaltake view 71
Mobo: asus x99-A II
CPU: I7 6900k (4.1ghz)
GPU: titan x Maxwell hybrid cooled with g12 bracket and 2x nzxt 140mm aio’s (overclocked)
Ram: 16gb of Corsair vengeance rgb pro
Cooler: Corsair 360mm aio (H150i pro)
Storage: 1x Samsung nvme 500gb and 1x seagate 500gb firecuda
PSU: Thermaltake Tough power Grand RGB 1200W 80+ Platinum
Fans: 4x thermaltake pure plus 12 rgb
Monitor: AW2518H
Keyboard: K95 RGB platinum
Mouse: G903
Headset: hyper cloud flight

 

[jonnyguru]

Do you have the LEDs on the RAM lit up when it crashes?

Can you try it with the lights on the RAM off?

 

[Julian 25677]

It’s weird because, when my computer crashes in the middle of bfv everything inside my computer will stay on and the computer will just reboot without turning off. But sometimes when bfv does crash it completely turns off and restarts. And FYI I’m not able to control my ram sticks through ICUE. Even after a bios flash. Not sure why.

 

[jonnyguru]

And FYI I’m not able to control my ram sticks through ICUE. Even after a bios flash. Not sure why.

That doesn't make sense. Defeats the purpose of getting RGB RAM.

Does the RAM simply not show up in iCUE?

 

[Julian 25677]

yup the ram simply doesn’t show up.

 

[jonnyguru]

yup the ram simply doesn’t show up.

Try LINK. See if it shows up in there?

 

[Julian 25677]

the ram shows up on LINK but doesn’t allow me to change the lighting. Only shows me the dram temp and that’s it under dram

 

[jonnyguru]

Ok. The only reason I bring up the RAM is because it's one of the few components that uses +3.3V and it's certainly one of the more critical components using +3.3V.

 

[jonnyguru]

the ram shows up on LINK but doesn’t allow me to change the lighting. Only shows me the dram temp and that’s it under dram

FYI.. I just found out that the Vengeance RGB has a conflict with the Asus Aura RGB and that may be why you can't control your RAM's LEDs.

 

[Julian 25677]

that’s great. I fixed my bfv pc with a clean install of windows. Do you have any ideas of how to control the ram?

 

[LinuxDevice]

Thermaltake Tough power Grand RGB 1200W 80+ Platinum. I do have my cable plugged into a surge suppression outlet, but Isn’t it unsafe to startup with anti surge protection.

I've had this same power supply fail on me. It worked for several years, then started doing what you just mentioned. I switched to a SeaSonic PSU and the problem went away. This is actually the second Thermaltake I've had die on me, though the other was many years ago. Some of them are actually made by SeaSonic, but I don't know about that particular one (I like SeaSonic).

 

[Julian 25677]

I’ve actually bought another thermaltake 1200w I know that the problem I have is with my thermaltake psu but I guess we’ll see