Question Please help me analyze mini dump files from BSOD.

[sbeemeebs]

Hi, every time I'm watching a video on my browser my laptop BSOD and switches off.

Here are the mini dump files if someone can help me have a look at them thanks.

https://www.dropbox.com/s/cm7gsedrcc64wvw/Minidump.zip?dl=0

 

[Colif]

i will send dumps to a friend to convert but good chance someone else will convert them before he replies... we shall see.

what make/model laptop?

 

[sbeemeebs]

Thanks for the response, its a Toshiba satellite radius L40DW-C

 

[Colif]

shame their website doesn't seem to auto update drivers but this might help in the future - https://support.dynabook.com/support/modelHome?freeText=1200014463&osId=3333785

I wonder if this is installed - https://support.dynabook.com/support/viewContentDetail?contentId=4009330
I don't see it listed.

 

[sbeemeebs]

Ok so i booted it into safe mode and it still randomly switched off, so I assume that rules out driver issues?

 

[Colif]

that would make it seem its hardware of some sort.
Windows doesn't normally randomly turn off. So I don't think its software.

minidumps might give a hint. Maybe.

is it this model?
https://emea.dynabook.com/discontinued-products/satellite-radius-14-l40dw-c-104/
I can't tell what you have until friend reads dumps

 

[sbeemeebs]

Yes its similar specs to that model but with a R7 graphics instead. Also I manage to catch a glimpse of what I thought was a "BSOD" screen but it was in fact a screen saying "locking" before it shuts it self down. After Googling, I see suggestions that it might be a overheating problem?

Edit: i do have hw monitor running and temps look fine though,

 

[Colif]

cleared out the vents?
could be fan isn't working
seems it should have one, some laptops just have a heatsink and no fan... yours should have a fan - https://www.ebay.com.au/itm/183439281737

 

[gardenman]

Hi, I ran 5 dump files through the debugger and got the following information: https://jsfiddle.net/v5wt067m/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	062622-21046-01.dmp (Jun 15 2022 - 07:20:04)
Bugcheck:	BugCheck 100000B8, {ffffba86e3e95040, fffff80758f27a00, 0, 0} (100000B8)
Driver warnings:	*** WARNING: Unable to verify timestamp for RtkBtfilter.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 07 Min(s), and 42 Sec(s)

File information:	062622-14328-01.dmp (Jun 26 2022 - 04:40:38)
Bugcheck:	BugCheck 100000B8, {fffff8023b327a00, ffff9e82df13f080, 0, 0} (100000B8)
Driver warnings:	*** WARNING: Unable to verify timestamp for RtkBtfilter.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 09 Min(s), and 08 Sec(s)

File information:	062622-13218-01.dmp (Jun 26 2022 - 05:55:39)
Bugcheck:	BugCheck 100000B8, {ffff918d1dd51040, ffff918d1490a080, 0, 0} (100000B8)
Driver warnings:	*** WARNING: Unable to verify timestamp for RtkBtfilter.sys
Probably caused by:	memory_corruption (Process running at time of crash: svchost.exe)
Uptime:	0 Day(s), 0 Hour(s), 02 Min(s), and 36 Sec(s)

File information:	062622-13078-01.dmp (Jun 26 2022 - 06:36:49)
Bugcheck:	BugCheck 100000B8, {ffffe68769129080, ffffe6876b659080, 0, 0} (100000B8)
Driver warnings:	*** WARNING: Unable to verify timestamp for RtkBtfilter.sys
Probably caused by:	memory_corruption (Process running at time of crash: dwm.exe)
Uptime:	0 Day(s), 0 Hour(s), 36 Min(s), and 21 Sec(s)

File information:	061522-17765-01.dmp (Jun 15 2022 - 06:47:28)
Bugcheck:	BugCheck 100000B8, {ffffcb036cf20080, fffff8000db27a00, 0, 0} (100000B8)
Driver warnings:	*** WARNING: Unable to verify timestamp for RtkBtfilter.sys
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 0 Hour(s), 23 Min(s), and 38 Sec(s)

System: TOSHIBA Satellite Radius L40DW-C

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[Colif]

May 20 2015

RtkBtfilter.sys

Filter Driver for the Realtek Bluetooth Chip

Oct 18 2018

rtwlane01.sys

Realtek PCI-E Wireless LAN driver https://www.realtek.com/en/

wifi drivers normally include BT as well.

if you search here by network there are newer WIFI drivers so it might fix it - https://support.dynabook.com/support/modelHome?freeText=1200014463&osId=3333785
but it doesn't seem to work for me. link doesn't seem to work.

having fun trying to figure out what realtek WIFI chip it has.

Its possible you have the latest drivers now - https://www.realtek.com/en/component/zoo/category/rtl8723be-software

If you don't use Bluetooth, you could always disable it. Alternate is buy a new WIFI card. I would get one marked as one of these:

• WIFI6
• AX
• AC2100