Please Help Me

[Catalina Emens]

So, my computer works fine and such, except when I connect it to the internet, after maybe what can be 10-30 minutes, my laptop starts to lag really badly, and it will jutter, mostly give a split second in between when it lags, I'd be most grateful if you could help me

Sincerly, Vienna<3

 

[noob1351]

maybe clean your system with www.Malwarebytes.org or do a system restore
that might help

 

[Catalina Emens]

I think you may have a heat issue with your laptop. cleaning the air vents may do it. you may want to download HWMonitor and keep a eye on your Temps.

I checked with the heating, it's not that :/

 

[Catalina Emens]

maybe clean your system with www.Malwarebytes.org or do a system restore
that might help

I've already used that, didn't really work :/

 

[giantbucket]

is this when using a specific browser, or when doing all kinds of random tasks like writing or games?

 

[Catalina Emens]

is this when using a specific browser, or when doing all kinds of random tasks like writing or games?

When I'm connected to the internet in general, it make my whole computer lag

 

[Catalina Emens]

is this when using a specific browser, or when doing all kinds of random tasks like writing or games?

When I'm connected to the internet in general, it make my whole computer lag

 

[giantbucket]

does it behave the same way when you use wifi versus a wired connection? - maybe try reinstalling wifi drivers

does this happen only on your own home location, or at coffee shops or other wifi hotspots as well? - this might point to something within your router

 

[Catalina Emens]

does it behave the same way when you use wifi versus a wired connection? - maybe try reinstalling wifi drivers

does this happen only on your own home location, or at coffee shops or other wifi hotspots as well? - this might point to something within your router

I've not tried it with a wired connection, but yeah, it does it with whatever I'm connected to, be it a home router or a wifi hotspot

 

[giantbucket]

things worth trying:

compare with wired connection if your laptop has it available
reinstall laptop's wifi drivers
right-click on the network icon (bottom right beside clock when viewing desktop) and select troubleshoot problems
borrow a small usb-wifi dongle and see if that changes anything (or do the buy-test-return thing if your local store is friendly enough)

 

[Catalina Emens]

things worth trying:

compare with wired connection if your laptop has it available
reinstall laptop's wifi drivers
right-click on the network icon (bottom right beside clock when viewing desktop) and select troubleshoot problems
borrow a small usb-wifi dongle and see if that changes anything (or do the buy-test-return thing if your local store is friendly enough)

I troubleshooted, and it came up with nothing, I don't have an ethernet cable to try with that

 

[giantbucket]

how long has this been happening? are you on Win8 or 8.1 now? it could be something as simple as windows updates saying "hey, i can connect! let's download all these updates you're behind on". a few weeks ago my friend's laptop was seemingly forced to do an update from 8 to 8.1 and that bogged everything down.

before you connect to your wifi, open task manager (Ctrl-Shift-Esc) and see what the numbers up top are like (the cpu, memory, disk, network). then, keeping it open, connect to your wifi and see when and how the numbers change over an hour or so - one of them might be jumping up to near 100% and the first tab (Processes) can help you narrow down the specific app or function that's being a hog.

 

[Catalina Emens]

how long has this been happening? are you on Win8 or 8.1 now? it could be something as simple as windows updates saying "hey, i can connect! let's download all these updates you're behind on". a few weeks ago my friend's laptop was seemingly forced to do an update from 8 to 8.1 and that bogged everything down.

before you connect to your wifi, open task manager (Ctrl-Shift-Esc) and see what the numbers up top are like (the cpu, memory, disk, network). then, keeping it open, connect to your wifi and see when and how the numbers change over an hour or so - one of them might be jumping up to near 100% and the first tab (Processes) can help you narrow down the specific app or function that's being a hog.

I'll try that, and it's been happening for a few months, I've tried searching so much about this but usually come up with nothing

 

[Catalina Emens]

Oops, and I'm also on windows 8.1 -.-

 

[giantbucket]

how long has this been happening? are you on Win8 or 8.1 now? it could be something as simple as windows updates saying "hey, i can connect! let's download all these updates you're behind on". a few weeks ago my friend's laptop was seemingly forced to do an update from 8 to 8.1 and that bogged everything down.

before you connect to your wifi, open task manager (Ctrl-Shift-Esc) and see what the numbers up top are like (the cpu, memory, disk, network). then, keeping it open, connect to your wifi and see when and how the numbers change over an hour or so - one of them might be jumping up to near 100% and the first tab (Processes) can help you narrow down the specific app or function that's being a hog.

I'll try that, and it's been happening for a few months, I've tried searching so much about this but usually come up with nothing

post what you can find out about it. could be one thing hogging it all somewhere.

for shits-n-giggles, see if you can borrow a USB WiFi adapter from someone and if it behaves the same way or differently (versus the built-in adapter).

 

[Catalina Emens]

how long has this been happening? are you on Win8 or 8.1 now? it could be something as simple as windows updates saying "hey, i can connect! let's download all these updates you're behind on". a few weeks ago my friend's laptop was seemingly forced to do an update from 8 to 8.1 and that bogged everything down.

before you connect to your wifi, open task manager (Ctrl-Shift-Esc) and see what the numbers up top are like (the cpu, memory, disk, network). then, keeping it open, connect to your wifi and see when and how the numbers change over an hour or so - one of them might be jumping up to near 100% and the first tab (Processes) can help you narrow down the specific app or function that's being a hog.

I'll try that, and it's been happening for a few months, I've tried searching so much about this but usually come up with nothing

post what you can find out about it. could be one thing hogging it all somewhere.

for shits-n-giggles, see if you can borrow a USB WiFi adapter from someone and if it behaves the same way or differently (versus the built-in adapter).

Hi, sorry for the long wait! I've been away, anyways, I've just tried it with a USB Wifi adapter and nothing, it's still doing the same thing, goodness I just want this to be over 🙁 I just don't understand what could be causing this, I've done Malwarebytes and other sorts, but nothing.

 

[giantbucket]

welcome back

so, no dice on USB WiFi, no dice on Malwarebytes, what about antivirus? I assume you use the normal Windows Defender regularly. have you tried using a different antivirus to see if it can pick up something that Windows missed? I'm playing with Panda right now and it's working quite well.

Click Me and try the Trial version (green button). that should install what I'm thinking about (their site is sometimes hard to figure out). it'll have to disable the Windows Defender but that's normal. install it, run it, and see what it spits out.

other than that, I'd say it's time to hand the machine to someone and say "poke around, find out what the hell is going on here". sometimes it's faster and easier for someone to futz around directly. got anyone you trust nearby?

 

[Catalina Emens]

welcome back

so, no dice on USB WiFi, no dice on Malwarebytes, what about antivirus? I assume you use the normal Windows Defender regularly. have you tried using a different antivirus to see if it can pick up something that Windows missed? I'm playing with Panda right now and it's working quite well.

Click Me and try the Trial version (green button). that should install what I'm thinking about (their site is sometimes hard to figure out). it'll have to disable the Windows Defender but that's normal. install it, run it, and see what it spits out.

other than that, I'd say it's time to hand the machine to someone and say "poke around, find out what the hell is going on here". sometimes it's faster and easier for someone to futz around directly. got anyone you trust nearby?

I've tried anti virus and Malwarebytes multiple time and still nothing :/

 

[giantbucket]

have you tried tossing the laptop against a wall? 😛

I'd be tempted to take a few hacks at it, but I'm guessing you're not in the same town as I am (nobody is!)

I'm thinking it could be too many web pages or tabs. or flash player bits on a web page are getting overly busy (I keep flashplayer disabled with the "ask each time" option so that I can control when a page can use flash to show content). or could be insufficient ram and system having to use page file. or there is no page file and it's thrashing the hard drive.

is your Win8.1 a 32bit or 64bit?
how much ram/memory does your laptop have?
is the page file around the same size as memory, or way less?
the above should be easy to find - hit the Windows key and start typing "System properties" or "System information" and see what window pops up
do you normally have multiple web pages / tabs open when you're online? or is it mostly online gaming?
which browser do you use when this happens? IE? Firefox? Chrome? we can try to disable Flash plugin to see if that helps (and lets you control it)

 

[giantbucket]

(on a side note, there is something called RDP [Remote Desktop Connection] which lets person A connect to person B's computer. if you're open to the idea we can try it and see if I can figure out any potential causes)

 

[Catalina Emens]

(on a side note, there is something called RDP [Remote Desktop Connection] which lets person A connect to person B's computer. if you're open to the idea we can try it and see if I can figure out any potential causes)

Hmm, I probably wont try the remote desktop thing, but I'll try the Flash bit, This is my system information

OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name RED
System Manufacturer Acer
System Model Aspire E5-511
System Type x64-based PC
System SKU Aspire E5-511_0905_V1.02
Processor Intel(R) Pentium(R) CPU N3530 @ 2.16GHz, 2159 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Acer V1.02, 14/04/2014
SMBIOS Version 2.7
Embedded Controller Version 1.02
BIOS Mode UEFI
BaseBoard Manufacturer Acer
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.3.9600.17196"
Username Red\RED\Catalina Emens
Time Zone GMT Summer Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.89 GB
Available Physical Memory 5.57 GB
Total Virtual Memory 9.14 GB
Available Virtual Memory 6.44 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

 

[Catalina Emens]

Also, I don't have any other browser but chrome, so it happens on Chrome.

 

[giantbucket]

oh really??? I used Chrome for a short while and I noticed that it froze on me CONSTANTLY when I tried to have newegg.ca and newegg.com pages open at the same time. it froze on other pages too, but the newegg ones were most "memorable". I never had that sort of problem with IE or Firefox so I deleted Chrome a few months ago.

how about trying an alternate browser like IE or Firefox? I was also going to say Dolphin but I don't think they make it for Windows. and as much as people love to hate on IE, I seem to use it the most, followed by Firefox (and the only truly nice thing about Firefox is the downloadhelper plugin)

 

[Catalina Emens]

oh really??? I used Chrome for a short while and I noticed that it froze on me CONSTANTLY when I tried to have newegg.ca and newegg.com pages open at the same time. it froze on other pages too, but the newegg ones were most "memorable". I never had that sort of problem with IE or Firefox so I deleted Chrome a few months ago.

how about trying an alternate browser like IE or Firefox? I was also going to say Dolphin but I don't think they make it for Windows. and as much as people love to hate on IE, I seem to use it the most, followed by Firefox (and the only truly nice thing about Firefox is the downloadhelper plugin)

Okay, I'll try using Firefox and IE and see if that helps

 

[Catalina Emens]

oh really??? I used Chrome for a short while and I noticed that it froze on me CONSTANTLY when I tried to have newegg.ca and newegg.com pages open at the same time. it froze on other pages too, but the newegg ones were most "memorable". I never had that sort of problem with IE or Firefox so I deleted Chrome a few months ago.

how about trying an alternate browser like IE or Firefox? I was also going to say Dolphin but I don't think they make it for Windows. and as much as people love to hate on IE, I seem to use it the most, followed by Firefox (and the only truly nice thing about Firefox is the downloadhelper plugin)

I used Firefox, and it still does it, I haven't tried IE yet, but I'm fairly certain it's just going to do it with that too :/