Please help! Usb-port doesn't work with one specific device!

[LauraEM]

I'm trying to connect my printer to my laptop with the USB-cable, but nothing happens. I've reinstalled the software and driver from the printer and checked the USB-ports for any faults or new upgrades.
I have no problems connecting my eksternal hard disk, usb-keys or my phone to the computer. What could be the problem and any advices on what to do?

My operating system is Windows Embedded 8.1 and the printer is HP envy 4500 series in case any of that has something to do with the problem.

 

[i7Baby]

Talk to HP.

 

[Entomber]

You're using Windows Embedded on a laptop? You do realize that's not the intended use

 

[LauraEM]

You're using Windows Embedded on a laptop? You do realize that's not the intended use

But I have not have any problems, except from this, so far. Why is it not intended for laptops?

 

[Entomber]

Windows Embedded is not the full version of the OS. It is not intended for general-use laptops or computers. I doubt that Windows Embedded is even supported by the printer.

Windows Embedded is for use in things like ATMs

 

[LauraEM]

Windows Embedded is not the full version of the OS. It is not intended for general-use laptops or computers. I doubt that Windows Embedded is even supported by the printer.

Windows Embedded is for use in things like ATMs

Jesus... I guess that's the problem then. Any advices how to "install" standard windows 8.1 operating system on my laptop?

 

[Entomber]

buy a valid license (about 90-100 dollars) and either download & install it or use the DVD (if provided)

you're not going to be able to keep what you currently have on your computer though

 

[i7Baby]

Install the drivers for Windows Embedded 8.1 - if they exist.

 

[LauraEM]

buy a valid license (about 90-100 dollars) and either download & install it or use the DVD (if provided)

you're not going to be able to keep what you currently have on your computer though

Thank you for your help - hope it works!

 

[LauraEM]

Install the drivers for Windows Embedded 8.1 - if they exist.

I think Entomber has a point that Embedded isn't supported by the printer. Except from that the system works perfectly. But thanks for your help.

 

[i7Baby]

And yet you said "I've reinstalled the software and driver from the printer "

 

[LauraEM]

And yet you said "I've reinstalled the software and driver from the printer "

And your point?

 

[i7Baby]

You couldn't have. They don't make software for your OS.