Please Help with my Internet Speed

are you hardwired on wifi?

what are the advertised speeds of your provider?

always do a test over a wired connection not wireless as it will be slower. if on a wired test your results are slower than the plan you are paying for then the only thing you can do is contact your provider about it.

 
If possible test a wired connections from more then one pc.

If just one pc has slow speeds then it is a problem with that pc, if all of them do then it is your internet provider and you should call them.

FYI if you have a DSL connection, due to the nature of the technology it will degrade quicker over shorter distance and get congested quicker.