Question Please someone help me Portable hdd is not detecting in pc

[asiff6000fx]

Hi hope someone can help me to fix this.problem I am having a strange problem in my PC I can't connect any portable hdd to my PC via USB it's simpley not detecting eg I can see the transcend portable hdd getting it's power it's blue light is on but it's not showing up or when I touch it I can feel that it's not working just the light is on

I tried 3 deferent portable hdd and all did the same but those devices working fine in other PC

I tried both back side and front side of my PC and all failed the strange thing is it all worked fine few days back in my PC

But USB flash drive mouse they all work fine and if I plug my phone it also works and I can charge also and other strange thing is if I plug the portable hdd to my PC when ther is a flash drive plugged in in another port in my PC that flash drive get disappear in my computer I don't know what is the issue is if anyone can help me will be great and for your kind notes only mouse is connected to my USB port all other ports are free my os windows 10 Intel i5 10400 32gb ram fsp 600w psu

 

[Lutfij]

Have you tried hooking the portable HDD's to a donor platform. You might also want to hook them to a laptop to doublecheck that the issue isn't' with the drives. You can then look into your own machine, try and see if you've got any items flagged with a yellow exclamation mark.

 

[dwd999]

Hi hope someone can help me to fix this.problem I am having a strange problem in my PC I can't connect any portable hdd to my PC via USB it's simpley not detecting eg I can see the transcend portable hdd getting it's power it's blue light is on but it's not showing up or when I touch it I can feel that it's not working just the light is on

I tried 3 deferent portable hdd and all did the same but those devices working fine in other PC

I tried both back side and front side of my PC and all failed the strange thing is it all worked fine few days back in my PC

But USB flash drive mouse they all work fine and if I plug my phone it also works and I can charge also and other strange thing is if I plug the portable hdd to my PC when ther is a flash drive plugged in in another port in my PC that flash drive get disappear in my computer I don't know what is the issue is if anyone can help me will be great and for your kind notes only mouse is connected to my USB port all other ports are free my os windows 10 Intel i5 10400 32gb ram fsp 600w psu

It could be that your motherboard simply can't supply enough power to the usb circuits for all of your devices demands. So you may need a new motherboard. Or you could try this: try booting from a usb stick containing either the windows installer or a linux distro. If the drives are accessible that way then you may need to reinstall windows. In the future you may want to consider an external usb data hub with its own power supply to decrease the power demands on your motherboard.

 

[asiff6000fx]

Have you tried hooking the portable HDD's to a donor platform. You might also want to hook them to a laptop to doublecheck that the issue isn't' with the drives. You can then look into your own machine, try and see if you've got any items flagged with a yellow exclamation mark.

hi thanks for the reply the portable HDD is are working fine on my laptop and my friend's PC and in the devise manager nothing is flagged with yellow markings i don't know why this thing is happening on my PC

 

[asiff6000fx]

It could be that your motherboard simply can't supply enough power to the usb circuits for all of your devices demands. So you may need a new motherboard. Or you could try this: try booting from a usb stick containing either the windows installer or a linux distro. If the drives are accessible that way then you may need to reinstall windows. In the future you may want to consider an external usb data hub with its own power supply to decrease the power demands on your motherboard.

thanks for your reply is this something to do with a USB driver? because I even plugged my steering wheel its worked fine also in the same PC the strange thing is it's only happening for portable HDDs and is it safe to uninstall USB drivers and re-install them? i will try the Windows installer and will also update you thanks

 

[stonecarver]

try and see if you've got any items flagged with a yellow exclamation mark.

With your Device Manager opened and your "Universal Serial Bus Controllers" expanded , look at the USB items is all okay so far. Now plug in your hard drive. Do you see it flash and than see your hard drive listed with a yellow check mark. If so at that point right click and uninstall driver. You will get a pop up box asking if you want to remove the driver SAY NO. Remove hard drive "unplug it" restart. again open Device Manager, expand your USB tree. Now plug in the hard drive. Give it a min to load it's driver. Hope it's now working

 

[asiff6000fx]

With your Device Manager opened and your "Universal Serial Bus Controllers" expanded , look at the USB items is all okay so far. Now plug in your hard drive. Do you see it flash and than see your hard drive listed with a yellow check mark. If so at that point right click and uninstall driver. You will get a pop up box asking if you want to remove the driver SAY NO. Remove hard drive "unplug it" restart. again open Device Manager, expand your USB tree. Now plug in the hard drive. Give it a min to load it's driver. Hope it's now working

i am outside now let me test it and let you know thanks for the TIP

 

[asiff6000fx]

i tried and its showing like this when i plug the portabl HDD

https://ibb.co/TWSYKtL

 

[Misgar]

Your screen shot shows "USB Root Hub (USB 3.0)" highlighted. You'll see this regardless of whether or not you've plugged anything into that port. You need to move back up the Device Manager list and open "Disk Drives". then plug in your external drive and see if the drive pops up.

Check out this troubleshooting guide, especially the section titled "Fixing Drive Letter".
https://www.windowscentral.com/how-troubleshoot-and-fix-external-drives-when-not-detected-windows-10

I've experienced this problem with older operating systems, e.g. Windows XP, especially when rapidly plugging and unplugging drives and disconnecting them without ejecting them properly in Safely Remove Hardware. The problem as I understand it is this:-

When Windows tries to reassign a drive letter previously used by and external drive, it sometimes finds another drive has been allocated the same drive letter. Instead of assigning a new (unused) drive letter, it abandons the task, so the drive remains invisible in File Manager.

 

[stonecarver]

When Windows tries to reassign a drive letter previously used by and external drive, it sometimes finds another drive has been allocated the same drive letter.

Good call, If that may be the case open "Disk Management" without the non working hard drive connected. Take a mental note what is showing up. Plug in the non working hard drive go up to "Action" and hit "refresh"

Does the drive show up. If it does right click and hit "Change Drive Letter..........." DO NOT FORMAT

 

[asiff6000fx]

thanks all for your feedback and time i will look into it and let you guys know but in my other pc and laptop are showing me a thing call "USB mass storage device" but in my problematic pc that thing is missing in the device manager is that ok?

 

[asiff6000fx]

hi in Disk Managemen its not showing it and i tried "Action" and hit "refresh" its not showing it i dotn know what is the issue with my PC all pendrives and otehr things are working even my phone is charging

 

[stonecarver]

It seems your only option left is to go back to Device Manager, expand your USB Tree and start on the bottom and uninstall , Keep going up the list while making a mental note of where your mouse stopped working as it will do this . Don't worry just hard reboot computer and let the drivers reinstall.

Retest your hard drive.

 

[asiff6000fx]

It seems your only option left is to go back to Device Manager, expand your USB Tree and start on the bottom and uninstall , Keep going up the list while making a mental note of where your mouse stopped working as it will do this . Don't worry just hard reboot computer and let the drivers reinstall.

Retest your hard drive.

thanks for your reply is it safe to uninstall the USB drivers? I am bit scared to do it what will happen if it did not reinstalls itself automatically or I get an error message during start-up please do let me know

 

[Misgar]

Windows is pretty resilient when you uninstall a device driver and soon makes good. When you start Windows, it checks for new hardware and installs a suitable driver. If you're worried, simply create a System Restore Point before uninstalling the USB driver.

If you ever want to see what USB devices are present in your computer, try NirSoft's USB Device Viewer.
https://www.nirsoft.net/utils/usb_devices_view.html

I also use Aida64 to show USB hubs and attached devices. You can see new devices appear when you plug them in, or disappear when you unplug them.

Another Nirsoft utility I find useful is BlueTooth Viewer. Handy to see if your mobile phone is detected.
https://www.nirsoft.net/utils/bluetooth_viewer.html

 

[asiff6000fx]

thanks i tried uninstalling sad to say it did not fixd it and i used the USBDeview and pelase view it i dotn know whats wrong or i dont know how to fix it. thanks alot for all of you for trying to help me out its great thing what you guys are doing

same port with pendrive pendrive detected

pendrive hosted at ImgBB

Image pendrive hosted in ImgBB

ibb.co

same port with HDD not dected only HDD light is working

HDD hosted at ImgBB

Image HDD hosted in ImgBB

ibb.co