Poor shielding from extension cable

[caked1393]

Hi, I've recently purchased a Kingston HyperX Cloud core headset. However I experienced issues with interference when using the included extension cable. It appears that there is very poor shielding on the extension cable alone. What can I do to fix this? Can I just return the entire product because of a faulty accessory?

 

[Ralston18]

Shielding?

Check the cable specs.

May need to be properly grounded.

Verify the specifications and the installation/usage guidelines.

Terms and requirements of return are dictated by the seller. Contact them.

But be ready to send everything back.

 

[caked1393]

Kingston does not provide specs for the extension cable, it's basically just a single 4pole 3.5mm splitter to the green and red 3.5mm jacks for the pc. The issue does not happen when I'm using my laptop but it reappers when i bring the cables close to my pc setup

 

[Ralston18]

Do not believe that that extension cable is actually a shielded cable.

Please clarify "when i bring the cables close to my pc setup". Does that truly mean that you just bring the two plugs (mic and earphones) near the pc but are not plugging them in at all?

With your laptop you are using just the trrs plug connection - correct?

With your pc you are using the splitter extension cable to separate the trrs plug into two trs connections: one for the desktop microphone port and one for the desktop speaker port. Are all three connections firmly in place with no wiggle or looseness?

Try another matching extension cable /splitter if you can find or borrow one.

 

[bailojustin]

Kingston does not provide specs for the extension cable, it's basically just a single 4pole 3.5mm splitter to the green and red 3.5mm jacks for the pc. The issue does not happen when I'm using my laptop but it reappers when i bring the cables close to my pc setup

Defiantly sounds like cross-talk or alientalk among the wire. This is typically caused by magnetic induction.
other wires, or speakers with powered magnets near the wire when powered generate a EMF around them, when it comes in range of your wires, the wires actually induce the current in the EMF into the wire causing what you are referring to.

Remove the wires from all speakers around you, or you can sheath the cable in a electro metallic sheathing. You can also attempt putting magnets around both ends of the wires, this is designed to pull any induced frequencies out of the cable stabilizing it.

It can also be caused by a faulty cable, or loose contact between points in the wires or extenders.