Poor signal to Cable Modem.

[Silas_22]

For some reason my cable modem keeps losing signal. I'm with sudden link right now and I cant figure out if its my cable modem or them. Its like a roller coaster, because I'll get signal and then I'll lose signal and it will just keep going on. I tried unplugging the modem for 30 sec. and then plug it back in. I tried switching out the RG-6 cable and same thing keeps happening. I called their tech center and all they would do is send a signal to my modem. It will work good for a little bit then it will go back to the roller coaster ride again. My next hope is to buy a tester and test my modem and then test the cable going towards sudden link, but I don't want to buy a tester that 30$ when I'm not going to use it again. Is there any other way to see if it's my cable modem or sudden link?

 

[ex_bubblehead]

Have your provider send a tech out to check the levels. I seriously doubt that a $30 tester is going to do a thing. The ones the cable techs carry are typically $3000+

You may also have cabling problems within the house/apartment/condo. The tech can determine that.

 

[Silas_22]

Yea, I'm probably going to call them today to check it out.

Thank you.

 

[BuddhaSkoota]

Is there any other way to see if it's my cable modem or sudden link?

Most cable modems (if not all) allow you to log in and view the upstream and downstream signal levels.

You can use this as a general guide for proper signal levels:
http://kb.netgear.com/app/answers/detail/a_id/24311/~/power-level-guidelines-for-a-netgear-cable-modem-router