Possible advice on bad DSL signal

[Wesley901]

Hello, I have century link dsl, which occasionally I face DSL connection issues, the tech that came to my house last week thinks it was interference from another jack in the house, and disabled it. But the signal keeps dropping, sometimes for a few secs, others for several hours, I have done many factory resets to my modem, as well as cleaned the wiring in the junction box outside my house. Here is the system log for part of my down time today,

10/23/2016 05:29:20 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:29:31 PM PPP Link Clear IP addresses. PPP connection DOWN.
10/23/2016 05:29:31 PM System Event Clear IP addresses. Connection DOWN.
10/23/2016 05:29:37 PM System Event Line 0: xDSL link down
10/23/2016 05:29:41 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:30:00 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:30:54 PM System Event Line 0: xDSL link down
10/23/2016 05:30:56 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:31:12 PM System Event Line 0: xDSL link down
10/23/2016 05:31:16 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:31:35 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:32:23 PM System Event Line 0: xDSL link down
10/23/2016 05:32:29 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:32:45 PM System Event Line 0: xDSL link down
10/23/2016 05:32:50 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:33:09 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:34:17 PM System Event Line 0: xDSL link down
10/23/2016 05:34:18 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:34:35 PM System Event Line 0: xDSL link down
10/23/2016 05:34:39 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:34:58 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:35:58 PM System Event Line 0: VDSL G.993 channel analysis
10/23/2016 05:35:59 PM System Event Line 0: VDSL2 link up, Bearer 0, us=5503, ds=43646
10/23/2016 05:35:59 PM System Event Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
10/23/2016 05:36:02 PM PPP Link PPP server detected.
10/23/2016 05:36:02 PM PPP Link PPP session established.
10/23/2016 05:36:02 PM PPP Link PPP LCP UP.
10/23/2016 05:36:02 PM System Event Received valid IP address from server. Connection UP.
10/23/2016 05:36:35 PM System Event Line 0: xDSL link down
10/23/2016 05:36:37 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:36:48 PM PPP Link Clear IP addresses. PPP connection DOWN.
10/23/2016 05:36:48 PM System Event Clear IP addresses. Connection DOWN.
10/23/2016 05:36:53 PM System Event Line 0: xDSL link down
10/23/2016 05:36:54 PM System Event Line 0: ADSL G.992 started
10/23/2016 05:36:57 PM System Event Line 0: xDSL link down
10/23/2016 05:37:01 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:37:20 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:38:02 PM System Event Line 0: xDSL link down
10/23/2016 05:38:04 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:38:21 PM System Event Line 0: xDSL link down
10/23/2016 05:38:24 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:38:44 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:39:27 PM System Event Line 0: xDSL link down
10/23/2016 05:39:28 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:39:45 PM System Event Line 0: xDSL link down
10/23/2016 05:39:46 PM System Event Line 0: ADSL G.992 started
10/23/2016 05:39:47 PM System Event Line 0: xDSL link down
10/23/2016 05:39:51 PM System Event Line 0: xDSL G.994 training
10/23/2016 05:40:10 PM System Event Line 0: VDSL G.993 started
10/23/2016 05:41:12 PM System Event Line 0: VDSL G.993 channel analysis
10/23/2016 05:41:13 PM System Event Line 0: VDSL2 link up, Bearer 0, us=5501, ds=43646
10/23/2016 05:41:13 PM System Event Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
10/23/2016 05:41:16 PM PPP Link PPP server detected.
10/23/2016 05:41:16 PM PPP Link PPP session established.
10/23/2016 05:41:16 PM PPP Link PPP LCP UP.
10/23/2016 05:41:16 PM System Event Received valid IP address from server. Connection UP.
10/23/2016 06:20:06 PM System Event eth0 (switch port: 3) Link DOWN.
10/23/2016 06:20:10 PM System Event eth0 (switch port: 3) Link UP 1000 mbps full duplex
10/23/2016 06:20:13 PM Ethernet Ethernet client connected ,ip(********), mac(******)
10/23/2016 06:20:29 PM UPnP UPnP error: 714 "NoSuchEntryInArray"
10/23/2016 06:20:30 PM UPnP UPnP error: 714 "NoSuchEntryInArray"

 

[hang-the-9]

You may need to have the phone company check the wiring and possibly replace it from the pole to the house. There is not much you can do really without making sure you have filters on properly and that the modem and router are good.

 

[jsmithepa]

It it isn't obvious to you by now this is not normal and unacceptable. The ISP will attempt to blame your house's wiring, so... do you know where phone company's NID is? (junction box), it may looks like the picture below. Find the incoming wires and the jack going into the house, break the connection and temporarily hook up a very long RJ11 patch cord and the other end of this cord going directly into the modem and test. You are bypassing your house's wiring.