Possible RAM Issue

[Jason Prince]

Hello, I am experiencing issues with my pc currently. Just upgraded from 2gb of patriot ram to 8gb (2x4) of cosair dominator 1333mhz. It currently will not boot windows 8.1 64bit and restarts right after splash screen appears. Thought it might be an issue with ram but then tried to boot windows 7 32 bit on another hard drive I own and it booted perfectly. What could be the cause of this issue?

Specs:
Intel DH57JG Motherboard
Intel Core i5-661 3.33 ghz
Asus Strix GTX 970
Corsair 600M psu
Corsair Dominator 8gb (2x4) 1333mhz
Kingston 120gb SSD (Windows 8 64 bit)
Hitachi 250GB HDD (Windows 7 32 bit)
WD Blue 1TB HDD
LiteOn 24x CD/DVD Drive

 

[bootcher]

32 bit windows can only address 3 gb of ram memory, which might explain why it does boot and the 64bit doesn't. Did you reset your BIOS after installing the new ram? Did you check your memory settings/timings in BIOS? Did you try to boot it with only 1 ram module installed?

 

[bjsm]

Can you try booting with only 1 ram stick installed? If it doesnt boot try with the other stick

 

[bjsm]

32 bit windows can only address 3 gb of ram memory, which might explain why it does boot and the 64bit doesn't. Did you reset your BIOS after installing the new ram? Did you check your memory settings/timings in BIOS? Did you try to boot it with only 1 ram module installed?

32 bit = 4 gb max, but the pc would still boot if you had more installed

 

[Jason Prince]

I booted with each module separately and neither booted the OS. I have reset my BIOS and checked settings, it matches the 9-9-9-24 latency and clock speed and is also set to 1.6v, the correct voltage of the new ram.

 

[bootcher]

Does it boot with your old ram?

 

[Jason Prince]

Has no issue booting with my old ram in Windows 8.1 64 bit or Windows 7 32 bit, but the new ram only boots in windows 7 32 bit

 

[bootcher]

Have you tried setting the timings the same as the old ram was?

 

[Jason Prince]

I have not, but I believe the timing is the same for both

 

[bootcher]

Or try with more loose timings. Also reset the bios after installing. Do you have the latest BIOS installed?

 

[Jason Prince]

checked settings, both are 9-9-9-24

 

[Jason Prince]

latest bios is installed. what exactly do you mean by more loose timings?

 

[bootcher]

looser timings, for example 10-10-10-30

 

[bjsm]

RMA the ram sounds like bad sticks

 

[Jason Prince]

If they were bad, why would it boot one os and not another?

 

[Jason Prince]

Just realized the 2gb of patriot ram that is currently working in my pc is 1600mhz ram, even though my motherboard and processor specs say only supposed to have up to 1333mhz, could this be the issue with the ram I am using?

 

[bootcher]

The ram could simply be incompatible, but higher speed ram shouldn't make a difference. The motherboard will just downclock it to 1333.
Have you tried booting with only 1 stick? Are you using the latest BIOS?

 

[Jason Prince]

I have tried using both sticks separately, using the latest bios, nothing works

 

[bootcher]

It could be the SSD causing windows not to boot. Instead of AHCI try the IDE setting in BIOS.

 

[Jason Prince]

Tried that as well, still restarts on splash screen

 

[bootcher]

Write down all the settings/timings of the old ram and set the new ram exactly the same in the BIOS. After that save and reboot.

 

[Jason Prince]

Tried that as well, I am assuming its a compatibility issue. I am returning the ram currently. I used the crucial advisor tool and found ram that meets all requirements

 

[bootcher]

It might be a single sided/double sided issue or maybe the motherboard doesn't support 1.65 volts memory. Either way check the compatible memory list:
http://www.cmtlabs.com/2012/mbSearchResults.asp?sManuf=Intel&sMem=DDR3&sMN=DH57JG&oSubmit=Search
Or check that your ram is compatible:
http://www.intel.com/support/motherboards/desktop/dh57jg/sb/CS-030955.htm#tested

 

[Jason Prince]

I think it's a voltage compatability issue, returned the ram and ordered 1.5v crucial ballistix ram