Question Possibly bad on-board audio?

Apr 1, 2020
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Hello,

TLDR at bottom... I have a low-end build with gigabyte b360m ds3h mobo that I use for doing some home music production and a little gaming. I was recording today and heard a loud crackle while I was fiddling with a microphone. I figured it was just clipping from the mic, but then all audio mixing started to sound really off. I closed the program and opened a game and half the sound effects weren’t audible, check the games setting volume was all turned up. Reinstalled the game, same problem. Tried a different application, background audio was loud, sound effect were either inaudible or highly distorted. Pulled up a YouTube video and the sound was muffle and distorted sometimes with audio artifacts like it was really low bitrate. First I tried tweaking stereo/enhancement and bitrate setting in control panel, no help. The system audio when running tests in control panel sounds fine but anything in application sounds broken. I tried reinstalling all of audio drivers, my usb controller drivers (I use a usb audio interface) and generally every device driver I could. No help. I tried a different set of headphones from the usb interfsce, from the mobo audio jack and from the headphone jack on one of my monitors all the same damaged sounding audio. Lastly I have a 2nd SSD with Linux installed so I swapped over to that, opened YouTube and it’s the same exact issue.

im convinced this is a hardware issue now, and I only have an on-board audio chip no sound card. So does my mobo need replacing or is there a troubleshooting step I missed?

tl;dr broken sounding audio with artifacts, muffled and crackle in every application I tried. Tried many trouble shooting ideas, some system audio sounds fine but no matter what application audio sounds broken. Even tried different OS and no difference.
 
Apr 1, 2020
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is the mic part of a headset or a separate component? is the audio issue also happening through regular speakers and/or different headset(s)?
it’s just a microphone plugged into a usb audio interface. I dont have regular 1/8“ jack speakers but I tried multiple different pairs of headphones from every audio jack I have, no difference.
 
if troubleshooting with different headsets and ports hasn't offered any solution and reinstalling OS, software, and drivers also doesn't help;
you may want to look into getting a dedicated sound card. a decent card should be cheaper than a new motherboard and could offer better audio and options than most onboard audio chips.
 
Apr 1, 2020
5
0
10
0
if troubleshooting with different headsets and ports hasn't offered any solution and reinstalling OS, software, and drivers also doesn't help;
you may want to look into getting a dedicated sound card. a decent card should be cheaper than a new motherboard and could offer better audio and options than most onboard audio chips.
I have a usb audio interface which essentially is a usb sound card and it had the same sound issues as the on board
 

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