Recently I moved from the uk to germany. I shipped (with dpd) a desktop that I had built back in 2015 (https://uk.pcpartpicker.com/list/CFYwyk), but during transit, somehow, the intel cpu heatsink and fan ripped off of the motherboard.
to prepare for shipping I took out the graphics card and memory, and packed the inside of the case with antistatic bubble wrap fairly tightly. if anything, I worried i had packed too much in. i still had the box and styrofoam packaging for the case, a fractal design core 1500, so i shipped it in that box with a few scarves as a layer in-between the syrofoam and box.
weirdly, the outside appeared undamaged, and the case itself looked great on the outside (the styrofoam keeps the case body from ever touching the outer cardboard). however, during transit the intel heatsink and fan unit ripped off of the motherboard breaking the pins that keep the unit attached to the motherboard and cpu. It is odd bc I had made sure to pack so there was some pressure from the bubblewrap on the inside. In addition, the 'drawers' for the hard drives (i have 2) became completely dislodged and bent as well, even breaking one of the SATA connectors. no other visible damage inside.
I still don't know exactly how only these things got damaged, but my actual question is about how to detect if any other damage occurred. To test it still worked, i placed the heatsink and fan back on the cpu (but without it being secured), put the memory back in, connected the hard drives and booted it. It seemed to start up ok with no errors with the drives themselves.
Should I buy a new cooler, or just the replacement pins for the stock intel one (and thermal paste) and just wait and see if anything else comes up? Should I run a benchmark or stress test first? Has anyone had experience claiming damages from dpd?
Thanks for any advice!
to prepare for shipping I took out the graphics card and memory, and packed the inside of the case with antistatic bubble wrap fairly tightly. if anything, I worried i had packed too much in. i still had the box and styrofoam packaging for the case, a fractal design core 1500, so i shipped it in that box with a few scarves as a layer in-between the syrofoam and box.
weirdly, the outside appeared undamaged, and the case itself looked great on the outside (the styrofoam keeps the case body from ever touching the outer cardboard). however, during transit the intel heatsink and fan unit ripped off of the motherboard breaking the pins that keep the unit attached to the motherboard and cpu. It is odd bc I had made sure to pack so there was some pressure from the bubblewrap on the inside. In addition, the 'drawers' for the hard drives (i have 2) became completely dislodged and bent as well, even breaking one of the SATA connectors. no other visible damage inside.
I still don't know exactly how only these things got damaged, but my actual question is about how to detect if any other damage occurred. To test it still worked, i placed the heatsink and fan back on the cpu (but without it being secured), put the memory back in, connected the hard drives and booted it. It seemed to start up ok with no errors with the drives themselves.
Should I buy a new cooler, or just the replacement pins for the stock intel one (and thermal paste) and just wait and see if anything else comes up? Should I run a benchmark or stress test first? Has anyone had experience claiming damages from dpd?
Thanks for any advice!