Hi,
I built a new PC rig about 3 weeks ago, including a shiny new Zotac 2gb Geforce GTX 770 AMP! Edition. The first week it was running fine with no problems, week two and the display drivers kept crashing and recovering, or in some instances crashing and requiring a reboot. Last week, the display drivers seemingly crashed, didn't recover requiring a reboot, but upon rebooting my bios screen was corrupted with lines running vertical across the display. Booting up and loading into windows and the lines continued until my Windows 7 login screen, where the resolution had reverted to very low settings along with very basic colour settings. Another reboot fixed the issue the first few times this happened, and I was able to boot up fine with no issues. Finally, the same happened as previously but this time the lines stay and windows is stuck in the low resolution and colour settings.
Looking in device manager there was an error reported with the graphics card and windows has disabled it (code 40 something I think, can't completely remember now I'm at work), which would say to me that the drivers reported a problem with the card so Windows disabled it to prevent further damage.
I've researched the issue and it usually results in there being faulty memory in the card, so with this knowledge I took the card out and alas there were no problems at all. I've put my old Geforce GTX560 Ti in and again, no problems at all. Armed with this information, I contacted Zotac who diagnosed over the phone that it sounded like faulty memory in the card and to RMA it to my vendor as it was only 3 weeks old.
I've just had the results back from the vendor after testing and they have reported no faults, and apparently were able to run benchmarks, Crysis, and Payday 2 with no issues, so would like to now charge me testing fees and courier fees for it to be shipped back to me.
Am I missing something here? A potential problem unique to my system with the card? Or would you say I'm being fobbed off so that a replacement doesn't have to be provided?
Any further information or ideas would be appreciated. The rest of my PC specs are as follows:
GIGABYTE Z87X-OC Motherboard
Intel i5 4670 3.40ghz running at 4.40ghz
XFX Pro850W Core Edition PSU
2x 4gb Corsair Vengeance Pro DDR3 RAM
2TB Seagate Barracuda SATA-III HDD
Windows 7 (64bit Home Premium) SP1
Thanks in advance!
I built a new PC rig about 3 weeks ago, including a shiny new Zotac 2gb Geforce GTX 770 AMP! Edition. The first week it was running fine with no problems, week two and the display drivers kept crashing and recovering, or in some instances crashing and requiring a reboot. Last week, the display drivers seemingly crashed, didn't recover requiring a reboot, but upon rebooting my bios screen was corrupted with lines running vertical across the display. Booting up and loading into windows and the lines continued until my Windows 7 login screen, where the resolution had reverted to very low settings along with very basic colour settings. Another reboot fixed the issue the first few times this happened, and I was able to boot up fine with no issues. Finally, the same happened as previously but this time the lines stay and windows is stuck in the low resolution and colour settings.
Looking in device manager there was an error reported with the graphics card and windows has disabled it (code 40 something I think, can't completely remember now I'm at work), which would say to me that the drivers reported a problem with the card so Windows disabled it to prevent further damage.
I've researched the issue and it usually results in there being faulty memory in the card, so with this knowledge I took the card out and alas there were no problems at all. I've put my old Geforce GTX560 Ti in and again, no problems at all. Armed with this information, I contacted Zotac who diagnosed over the phone that it sounded like faulty memory in the card and to RMA it to my vendor as it was only 3 weeks old.
I've just had the results back from the vendor after testing and they have reported no faults, and apparently were able to run benchmarks, Crysis, and Payday 2 with no issues, so would like to now charge me testing fees and courier fees for it to be shipped back to me.
Am I missing something here? A potential problem unique to my system with the card? Or would you say I'm being fobbed off so that a replacement doesn't have to be provided?
Any further information or ideas would be appreciated. The rest of my PC specs are as follows:
GIGABYTE Z87X-OC Motherboard
Intel i5 4670 3.40ghz running at 4.40ghz
XFX Pro850W Core Edition PSU
2x 4gb Corsair Vengeance Pro DDR3 RAM
2TB Seagate Barracuda SATA-III HDD
Windows 7 (64bit Home Premium) SP1
Thanks in advance!