I'm trying to figure out why I can't get my Laptop to shut down and reading through some threads they mention the Power Efficiency Diagnostics Report and this should tell you why it won't shut down. I'm able to get shutdown/restart to work in Safe mode with everything disabled. Just need help understanding some of these errors and what needs to be changed to fix them.
Power Efficiency Diagnostics Report
Scan Time 2013-02-03T21:08:28Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name Latitude E6500
BIOS Date 12/06/2011
BIOS Version A27
OS Build 9200
Platform Role PlatformRoleMobile
Plugged In true
Process Count 105
Thread Count 1232
Report GUID {bec4707b-da3e-45fb-82fe-5b00e6888f0c}
Analysis Results
Errors
Power Policy😛ower Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.
Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy😛CI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
Power Policy😛ower Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy😛CI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_2939
Host Controller Location PCI bus 0, device 26, function 2
Device ID USB\VID_8086&PID_2939
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_2934
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_2934
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_2934
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_046D&PID_C526
Port Path 2
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_2939
Host Controller Location PCI bus 0, device 26, function 2
Device ID USB\VID_0A5C&PID_5801
Port Path 1
CPU Utilization😛rocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 7.81
Warnings
Platform Timer Resolution😛latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10001
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 2844
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 7396
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Power Policy😀isplay timeout is long (On Battery)
The display is configured to turn off after longer than 15 minutes.
Timeout (seconds) 1200
Power Policy:Sleep timeout is long (On Battery)
The computer is configured to automatically sleep after longer than 30 minutes.
Timeout (seconds) 3600
Power Policy😀isplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 1200
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 1.17
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.52
\SystemRoot\system32\DRIVERS\bcmwl6.sys 0.47
\SystemRoot\System32\drivers\dxgmms1.sys 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AENotifier.exe
PID 5712
Average Utilization (%) 0.65
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.51
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\BASHDefs\20130116.013\BHDrvx86.sys 0.05
\Device\HarddiskVolume2\Windows\System32\kernel32.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AudioEssentials.exe
PID 1884
Average Utilization (%) 0.53
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.26
\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll 0.10
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 1224
Average Utilization (%) 0.47
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\sysmain.dll 0.39
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll 0.04
\SystemRoot\system32\ntoskrnl.exe 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 1008
Average Utilization (%) 0.39
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.18
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.06
\SystemRoot\System32\drivers\dxgkrnl.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 2844
Average Utilization (%) 0.34
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\24.0.1312.57\chrome.dll 0.29
\SystemRoot\system32\ntoskrnl.exe 0.03
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SetPoint.exe
PID 5856
Average Utilization (%) 0.34
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.13
\Device\HarddiskVolume2\Windows\System32\nvd3dum.dll 0.08
\SystemRoot\System32\drivers\dxgmms1.sys 0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 2844
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\24.0.1312.57\chrome.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 7396
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\24.0.1312.57\chrome.dll
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance
Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy😛ower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality High Performance
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
Power Policy😛ower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 1035PanasonicDELL FU44196
Manufacturer Panasonic
Serial Number 1035
Chemistry LION
Long Term 1
Sealed 0
Design Capacity 84915
Last Full Charge 58486
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2535
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2535
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Power Efficiency Diagnostics Report
Scan Time 2013-02-03T21:08:28Z
Scan Duration 60 seconds
System Manufacturer Dell Inc.
System Product Name Latitude E6500
BIOS Date 12/06/2011
BIOS Version A27
OS Build 9200
Platform Role PlatformRoleMobile
Plugged In true
Process Count 105
Thread Count 1232
Report GUID {bec4707b-da3e-45fb-82fe-5b00e6888f0c}
Analysis Results
Errors
Power Policy😛ower Plan Personality is High Performance (On Battery)
The current power plan personality is High Performance when the system is on battery power.
Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy😛CI Express ASPM is disabled (On Battery)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
Power Policy😛ower Plan Personality is High Performance (Plugged In)
The current power plan personality is High Performance when the system is plugged in.
Power Policy:Sleep timeout is disabled (Plugged In)
The computer is not configured to automatically sleep after a period of inactivity.
Power Policy:Minimum processor performance state is 100% (Plugged In)
The processor is not configured to automatically reduce power consumption based on activity.
Power Policy😛CI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_2939
Host Controller Location PCI bus 0, device 26, function 2
Device ID USB\VID_8086&PID_2939
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Root Hub
Host Controller ID PCI\VEN_8086&DEV_2934
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_8086&PID_2934
Port Path
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_2934
Host Controller Location PCI bus 0, device 29, function 0
Device ID USB\VID_046D&PID_C526
Port Path 2
USB Suspend:USB Device not Entering Selective Suspend
This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
Device Name USB Composite Device
Host Controller ID PCI\VEN_8086&DEV_2939
Host Controller Location PCI bus 0, device 26, function 2
Device ID USB\VID_0A5C&PID_5801
Port Path 1
CPU Utilization😛rocessor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 7.81
Warnings
Platform Timer Resolution😛latform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units) 10001
Maximum Timer Period (100ns units) 156001
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 2844
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Platform Timer Resolution:Outstanding Timer Request
A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
Requested Period 10000
Requesting Process ID 7396
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Power Policy😀isplay timeout is long (On Battery)
The display is configured to turn off after longer than 15 minutes.
Timeout (seconds) 1200
Power Policy:Sleep timeout is long (On Battery)
The computer is configured to automatically sleep after longer than 30 minutes.
Timeout (seconds) 3600
Power Policy😀isplay timeout is long (Plugged In)
The display is configured to turn off after longer than 10 minutes.
Timeout (seconds) 1200
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name System
PID 4
Average Utilization (%) 1.17
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.52
\SystemRoot\system32\DRIVERS\bcmwl6.sys 0.47
\SystemRoot\System32\drivers\dxgmms1.sys 0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AENotifier.exe
PID 5712
Average Utilization (%) 0.65
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.51
\??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_20.2.0.19\Definitions\BASHDefs\20130116.013\BHDrvx86.sys 0.05
\Device\HarddiskVolume2\Windows\System32\kernel32.dll 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name AudioEssentials.exe
PID 1884
Average Utilization (%) 0.53
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.26
\Device\HarddiskVolume2\Windows\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll 0.10
\Device\HarddiskVolume2\Windows\System32\ntdll.dll 0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name svchost.exe
PID 1224
Average Utilization (%) 0.47
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Windows\System32\sysmain.dll 0.39
\Device\HarddiskVolume2\Windows\System32\msvcrt.dll 0.04
\SystemRoot\system32\ntoskrnl.exe 0.01
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name dwm.exe
PID 1008
Average Utilization (%) 0.39
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.18
\Device\HarddiskVolume2\Windows\System32\dwmcore.dll 0.06
\SystemRoot\System32\drivers\dxgkrnl.sys 0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name chrome.exe
PID 2844
Average Utilization (%) 0.34
Module Average Module Utilization (%)
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\24.0.1312.57\chrome.dll 0.29
\SystemRoot\system32\ntoskrnl.exe 0.03
0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name SetPoint.exe
PID 5856
Average Utilization (%) 0.34
Module Average Module Utilization (%)
\SystemRoot\system32\ntoskrnl.exe 0.13
\Device\HarddiskVolume2\Windows\System32\nvd3dum.dll 0.08
\SystemRoot\System32\drivers\dxgmms1.sys 0.03
Information
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 2844
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\24.0.1312.57\chrome.dll
Platform Timer Resolution:Timer Request Stack
The stack of modules responsible for the lowest platform timer setting in this process.
Requested Period 10000
Requesting Process ID 7396
Requesting Process Path \Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Calling Module Stack \Device\HarddiskVolume2\Windows\System32\ntdll.dll
\Device\HarddiskVolume2\Windows\System32\kernel32.dll
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\24.0.1312.57\chrome.dll
\Device\HarddiskVolume2\Users\admin\AppData\Local\Google\Chrome\Application\chrome.exe
Power Policy:Active Power Plan
The current power plan in use
Plan Name OEM High Performance
Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
Power Policy😛ower Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality High Performance
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
Power Policy😛ower Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality High Performance
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode Optimize for Video Quality
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID 1035PanasonicDELL FU44196
Manufacturer Panasonic
Serial Number 1035
Chemistry LION
Long Term 1
Sealed 0
Design Capacity 84915
Last Full Charge 58486
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported false
S2 Sleep Supported false
S3 Sleep Supported true
S4 Sleep Supported true
Platform Power Management Capabilities:Connected Standby Support
Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
Connected Standby Supported false
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 0
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2535
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
Platform Power Management Capabilities😛rocessor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group 0
Index 1
Idle State Count 3
Idle State Type ACPI Idle (C) States
Nominal Frequency (MHz) 2535
Maximum Performance Percentage 100
Lowest Performance Percentage 31
Lowest Throttle Percentage 3
Performance Controls Type ACPI Performance (P) / Throttle (T) States
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