[SOLVED] Power (Plan) Issues

[danytancou]

Hello,

I have two issues with a new machine, which I've never experienced on any of the dozens of Win 10 systems I've set up in the past few years. I searched for answers already, but none of the ones I found helped -- or not for the first problem; the second problem may be somehow unique to me as I can't find any posts about it anywhere (but that could just mean I'm not searching properly). Anyway here we go; naturally, I am logged in as an admin, and I even tried all this from the Administrator account.

1. Regardless of what Power Plan I choose, the 'display off' and 'sleep' values randomly go back to their defaults of 1hr and 2hrs respectively. I've tried many of the reasonable things I found suggested, such as running the Power Troubleshooter in Settings, to doing the DSIM and SFC /SCANNOW stuff described at https://support.microsoft.com/en-ca/...rrupted-system, to deleting power plans, restoring defaults, and so on, via POWERCFG's options (with Command Prompt running as Admin, of course). I also tried all the APM permutations in BIOS for ErP (Disable, S4+S5, S5 Only), EnergyStar (On, Off), and Wake Timers. Again, nothing helped.

2.No matter what I do, I cannot get the Power Button or Sleep Button setting to stick to anything other than 'Do nothing'. In essence, I access these settings via Control Panel > Power Options > Choose what the power buttons do (on the left), I set the power button: option to 'Sleep' on the next screen, and hit Save Changes. This takes me back to the main Power Options Control Panel window; if I now immediately click Choose what the power buttons do, the screen changes, and the power button: setting is back to 'Do nothing'.

Any ideas at all? Can either of these problems be caused by anything other than some weird glitch in Windows? Should I stop wasting my time trying to figure them out, and just wipe & reinstall -- and hope that the glitch won't come back?


Here is my spec:

• OS: Win10 Pro, build 19041, up-to-date
• Motherboard: ASUS TUF GAMING X570-PLUS
• Motherboard BIOS version: 2607 (this is the previous version; they just released the latest today, but there's no mention in the release notes of anything to do with power)
• CPU: Ryzen 7 3700x
• Memory: 16GB (G.Skill F4-360016D-16GVK dual-channel kit)
• System Drive: Samsung 970 Pro M.2 NVMe
• Video Card: NVIDIA GeForce 1660 Ti
• Power Supply: Corsair RM 650x

Thanks so much in advance,

Dany

 

[Colif]

1. Have you got any Asus programs running at boot? like AI Suite? perhaps its changing the settings. There are other similar programs, Samsung magician used to have SSD power schemes that would set power plans as well.
Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

2. have you tried another user? it could possibly be a corrupted user. Try making a local account (Make it admin) and see if it has same problems - https://support.microsoft.com/en-us...ndows-10-20de74e0-ac7f-3502-a866-32915af2a34d

3. Are you running an AMD Ryzen power scheme?

 

[danytancou]

1. Have you got any Asus programs running at boot? like AI Suite? perhaps its changing the settings. There are other similar programs, Samsung magician used to have SSD power schemes that would set power plans as well.
Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows

if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the programs you stopped to isolate the one that is to blame.

2. have you tried another user? it could possibly be a corrupted user. Try making a local account (Make it admin) and see if it has same problems - https://support.microsoft.com/en-us...ndows-10-20de74e0-ac7f-3502-a866-32915af2a34d

3. Are you running an AMD Ryzen power scheme?

Hi @Colif, thank you so much for getting back to me -- and sorry I haven't had a chance to write back until now. To answer your questions and provide some more information...

Yes, I am attempting to use the AMD Ryzen power schemes that are installed by the AMD chipset driver. (Btw, I am using the latest chipset driver, 2.10.13.408, downloaded from https://www.amd.com/en/support/chipsets/amd-socket-am4/x570.)

I have AI Suite III installed and running. Since I posted my question, I did some more digging, and, using the advice from https://www.tenforums.com/general-support/159853-power-options-keep-resetting-2.html#post1958004, found out that AI Suite III is indeed responsible for the time value changes. (Iow, I searched Even Viewer, and found multiple events which clearly indicate that AI Suite III is resetting the active power plan.) AI Suite III has an "EPU" tab/component ("Performance and Settings Utilities") which contains what seem to be three power profiles -- I'm guessing here, since these don't appear in my Power Options Control Panel; each of these contain Monitor Off and Sleep settings (sliders to adjust the time) and for Performance they are set to 1hr/2hr, so my only (other) guess is that this is where the values that the Ryzen Power Plan gets set to, are coming from.

All that said, assuming that my guesses are correct, the QUESTION is how do I get AI Suite III to stop "taking over"? I know I can uninstall it, but if I do, I'd be giving up control over my fans, so I would really rather not do that. With the previous version of AI Suite (AI Suite II) it was possible to install and uninstall individual components, but if this new version has that capability, I can't find it. Is there a way, maybe, to lock the power profile such that it can only be changed by the user (myself) and not the system?

Any other thoughts/ideas/advice are very greatly appreciated! Thank you again,

Dany

 

[Colif]

it would seem you have to change the power settings in the Asus plan you use so that they don't conflict with the windows plans

See if this helps as problem has existed for 6 years now - https://rog.asus.com/forum/showthre...h-my-display-sleep-time-and-system-sleep-time

my last 4 PC all used Asus motherboards, on the last one I had AI Suite running my fans but it decided twice that the CPU was cold enough, it decided it didn't need a CPU fan anymore and would stop it. Now I am willing to admit the fan curve might have been wrong but it only took it doing it twice for me to reset BIOS to defaults and remove AI Suite. Doesn't help i had let it set up a software overclock which AI suite was also running. I know better now, I let my bios look after fans.

 

[danytancou]

Thank you again, @Colif!

Wow, so ASUS has done nothing about this in such a long time. I love ASUS -- I've been building systems with ASUS m0b0s exclusively for the past 20 years or so -- but given this most recent experience, I am starting to question this sentiment.

On my previous system (i7-4700K on an ASUS TUF Gryphon Z87 (no TUF kit)) which is still very much alive & kicking, but, alas, it's showing its age, AI Suite II is running without any issues whatsoever, and has been, for the past 7 years. Sorry to hear about what it did to you.. that's pretty nasty. If AI Suite II had an issue on my old system I would not know about it, because the CPU there is being cooled by an H80i AIO that's managed by Corsair's software.

Back to my current system though, yes, I can change the times in AI Suite III, but I can't help thinking: if AI Suite III is able to make changes to power profiles (which, on principle, is not right) what ELSE is it doing to my system which maybe it shouldn't be -- or which I may simply not WANT it to do. (I'm not asking though, because I don't think that's something ASUS would ever divulge.) Anyway, all this considered, I will set up my fans in the BIOS and see how that works for me. The other nice thing about AI Suite is the stuff at the bottom (voltages & temps) but I can get that from HWiNFO or HWMonitor.. I'm not too crazy about either, but at least neither will inject unwanted stuff into my power profiles (and who knows what else).

I'll write again asap (though it may take me until next weekend) to report on how everything went.


Cheers,

Dany

 

[Colif]

i used to use Speedfan to track my fan speeds and temps but it hasn't been updated in 3 years and has no idea what Ryzen is. I was sort of sad to let go.

last system was a I5 4690k with an Asus Z97 Pro Wifi motherboard, ours weren't that far apart except it had the stock air cooler, something I fixed this time around. The fan curves might have been my mistake. But I learned not to mess with things the PC can do without me.

I swapped to Gigabyte after almost 20 years of Asus myself. Not from anything they did, it was just a whim.

knowing what temp my ryzen is actually doing is impossible as I can only know an average temp of what is the hottest sensor on the cpu die, and there are 50 of them. Only accurate measures are HWINFO and AMD Master, but 2nd is overkill for just a temp monitor.

My CPU temp controlled by an AIO this time so I just have to let go. its liquid always seems to be the same temp... right, so i look now and its 1c cooler than normal. well it is 5am I guess.

NO rush, its your thread