Prebuilt pc not working

[yoooo]

Hello, I litteraly bought this pc 3 weeks and a half ago, https://www.google.com/shopping/pro...content=eid-lsjeuxoeqt&utm_campaign=125181302

Its a prebuilt so I basically didn't even touch anything inside, everything is connected I noticed the mobo light was not on, turned on the pc and nothing. Everything is connected, there is power on the strip, opinions or experiences like this would help.

 

[rgd1101]

so was it working for 3 weeks or not at all?
possible the psu failed.

 

[yoooo]

so was it working for 3 weeks or not at all?
possible the psu failed.

yes it worked for those 3 weeks without any crashes.

 

[rgd1101]

contact them. might be psu failed.

 

[yoooo]

contact them. might be psu failed.

what can cause the psu to fail?

 

[USAFRet]

what can cause the psu to fail?

Being a crappy PSU...🤔

 

[Blackink]

It's still under warranty so you should be able to get it fixed.
Or contact a reputable computer repair shop in your area and see if they do warranty repairs and/or can take a look at it.
They might only charge you $25-$50 if it's an easy troubleshoot problem, like the PSU.

 

[yoooo]

It's still under warranty so you should be able to get it fixed.
Or contact a reputable computer repair shop in your area and see if they do warranty repairs and/or can take a look at it.
They might only charge you $25-$50 if it's an easy troubleshoot problem, like the PSU.

Oh okay, thank you so much.

 

[USAFRet]

Oh okay, thank you so much.

Did you buy this direct from CyberPower? Or elsewhere?

 

[yoooo]

Did you buy this direct from CyberPower? Or elsewhere?

elsewhere at best buy

 

[USAFRet]

elsewhere at best buy

Take it back to BestBuy, plunk it down on the GeekSquad counter, and say "Fix it!"

The more you mess with it, the more likely it is to screw up any warranty.

 

[MJS WARLORD]

This might be a stupid suggestion but here goes .... unless the psu kettle plug is a sealed unit checked replace the fuse as something may have made it blow.
Before you laugh at me i am saying this because you say the mobo lights are not on .
As you know all mobo's now draw power from the mains even when the pc is off and this is why the light should be on all the time.
The mobo feeds power to the usb sockets whilst off and for this reason it is possible to charge phones and tablets without turning the pc on.

If i am right you should still return the pc and ask them to find out why the fuse blew

 

[USAFRet]

This might be a stupid suggestion but here goes .... unless the psu kettle plug is a sealed unit checked replace the fuse as something may have made it blow.

In the US, the cable between PSU and wall has no fuse. It is a sealed unit.

 

[MJS WARLORD]

Hi USAFRet , i did not know your plugs are sealed , if he has a spare kettle plug on another pc he could always try that one as it could be possible that the fuse has blown.

 

[USAFRet]

Hi USAFRet , i did not know your plugs are sealed , if he has a spare kettle plug on another pc he could always try that one as it could be possible that the fuse has blown.

Again, there is no fuse. That functionality is handled by the house circuit breaker, and the PSU circuitry.
The power cable is just a cable with appropriate connectors on each end.