Hey guys!
I've recently just purchased my first gaming laptop, an acer predator helios 300 with 9750h, 16 gb in dual channel, rtx 2060, 500 SSD and 1 TB HDD combo.
I am really happy about this product, and it performs beyond my expectations in most games, but I am running into some problems with CS:GO and StarCraft 2.
After anywhere after 5 miuntes, my screen gets frozen on black, only the sound continues, having to kill task and crashing my GPU, having to restart eventually leading up to a BSOD with the following error: VIDEO_DXGKRNL_FATAL_ERROR.
It might take multiple restarts until the PC boots properly again.
I have tried updating windows, .net, performing a clear install of the nvidia drivers with DUU ,directx and the game, windows
The temperatures are more than fine, and so is the performance. This has never occurred to me while doing anything else on this computer, and I can run anything else for hours with no issue.
I've recently just purchased my first gaming laptop, an acer predator helios 300 with 9750h, 16 gb in dual channel, rtx 2060, 500 SSD and 1 TB HDD combo.
I am really happy about this product, and it performs beyond my expectations in most games, but I am running into some problems with CS:GO and StarCraft 2.
After anywhere after 5 miuntes, my screen gets frozen on black, only the sound continues, having to kill task and crashing my GPU, having to restart eventually leading up to a BSOD with the following error: VIDEO_DXGKRNL_FATAL_ERROR.
It might take multiple restarts until the PC boots properly again.
I have tried updating windows, .net, performing a clear install of the nvidia drivers with DUU ,directx and the game, windows
The temperatures are more than fine, and so is the performance. This has never occurred to me while doing anything else on this computer, and I can run anything else for hours with no issue.