presario 5012 freezes

[shooter]

Archived from groups: alt.sys.pc-clone.compaq (More info?)

Hi all
my daughter's computer started freezing while
watching a DVD and now no matter what the task
it freezes.
I've used the recovery disk and it still freezes.
I took it to Best Buy and they say it could be anything
but dont give a plan for diagnosing etc.
Is it worth investing in fixing......any thoughts on what
could be the cause......or is it time to get a new machine.
thanks in advance.

 

[Guest]

Archived from groups: alt.sys.pc-clone.compaq (More info?)

well, I had the same problem on a s6000cl that was driving me crazy (it is
my wifes computer) I finally used the support availabe on the compaq web
site. I explained what all I had done prior to calling and they came up with
a BIOS upgrade. I'll be darned if that didn't work. It has made me renew my
faith in tech support!
"shooter" <d.slotkoff@worldnet.att.net> wrote in message
news:bf806e01.0404190904.633dc31c@posting.google.com...
> Hi all
> my daughter's computer started freezing while
> watching a DVD and now no matter what the task
> it freezes.
> I've used the recovery disk and it still freezes.
> I took it to Best Buy and they say it could be anything
> but dont give a plan for diagnosing etc.
> Is it worth investing in fixing......any thoughts on what
> could be the cause......or is it time to get a new machine.
> thanks in advance.

 

[shooter]

Archived from groups: alt.sys.pc-clone.compaq (More info?)

thanks Joe,
I went to the frequently asked questions in this group and found
that programs running in the background may be a problem.
I went to task manager and dealt with unecessary programs then tasks
scheduler and found about four that were scheduled every 5-10 minutes.
I deleted these and so far so good.
Compaq support has a couple of recomended fixes for the 5012US so
I'll go there next.
It seems to be a software issue so I currently believe that there is a fix.
If I get stuck again I'll contact support directly.
thanks again
Doug


"Joe G" <joeg@sbcglobal.net> wrote in message news:<U%ghc.19465$En2.17779@newssvr22.news.prodigy.com>...
> well, I had the same problem on a s6000cl that was driving me crazy (it is
> my wifes computer) I finally used the support availabe on the compaq web
> site. I explained what all I had done prior to calling and they came up with
> a BIOS upgrade. I'll be darned if that didn't work. It has made me renew my
> faith in tech support!
> "shooter" <d.slotkoff@worldnet.att.net> wrote in message
> news:bf806e01.0404190904.633dc31c@posting.google.com...
> > Hi all
> > my daughter's computer started freezing while
> > watching a DVD and now no matter what the task
> > it freezes.
> > I've used the recovery disk and it still freezes.
> > I took it to Best Buy and they say it could be anything
> > but dont give a plan for diagnosing etc.
> > Is it worth investing in fixing......any thoughts on what
> > could be the cause......or is it time to get a new machine.
> > thanks in advance.