Presario 5352 freezes when a DVD is inserted.

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T

Tyler

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Hi, a friend of mine installed/uninstalled a Dazzle flash card reader in his
Presario a while back, and ever since, the DVD drive won't play DVDs. No clue
if the two things have anything to do with each other.

Audio CDs play fine in the drive, data cds work, but the DVDs go to a black
screen and even ctrl+alt+del doesn't bring it back.

I'm thinking a shared file might have gotten deleted, but being I'm not right
there to see, I'm at a loss.

He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run the dvds, but
the interactual player from one of the DVDs had the same problem. Apparently
the data portion of the DVD ran, but the menus and movie won't come up.

Thanks for any help,
TC
 
H

hh

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Might try a Selective Restore on the Compaq DVD Navigator/Player.
HH

"Tyler" <noone@no.com> wrote in message
news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
> Hi, a friend of mine installed/uninstalled a Dazzle flash card reader in
his
> Presario a while back, and ever since, the DVD drive won't play DVDs. No
clue
> if the two things have anything to do with each other.
>
> Audio CDs play fine in the drive, data cds work, but the DVDs go to a
black
> screen and even ctrl+alt+del doesn't bring it back.
>
> I'm thinking a shared file might have gotten deleted, but being I'm not
right
> there to see, I'm at a loss.
>
> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run the
dvds, but
> the interactual player from one of the DVDs had the same problem.
Apparently
> the data portion of the DVD ran, but the menus and movie won't come up.
>
> Thanks for any help,
> TC
 
T

Tyler

Distinguished
Apr 20, 2004
29
0
18,530
Archived from groups: alt.sys.pc-clone.compaq (More info?)

On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:

>Might try a Selective Restore on the Compaq DVD Navigator/Player.

Okay, how would I tell him how to do that over the phone? I don't want to be
the one that talks him into accidentally wiping his drive.

TC

>HH
>
>"Tyler" <noone@no.com> wrote in message
>news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
>> Hi, a friend of mine installed/uninstalled a Dazzle flash card reader in
>his
>> Presario a while back, and ever since, the DVD drive won't play DVDs. No
>clue
>> if the two things have anything to do with each other.
>>
>> Audio CDs play fine in the drive, data cds work, but the DVDs go to a
>black
>> screen and even ctrl+alt+del doesn't bring it back.
>>
>> I'm thinking a shared file might have gotten deleted, but being I'm not
>right
>> there to see, I'm at a loss.
>>
>> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run the
>dvds, but
>> the interactual player from one of the DVDs had the same problem.
>Apparently
>> the data portion of the DVD ran, but the menus and movie won't come up.
>>
>> Thanks for any help,
>> TC
>
>
 
H

hh

Distinguished
Mar 31, 2004
645
0
18,980
Archived from groups: alt.sys.pc-clone.compaq (More info?)

Unless it has been deleted, there should be a Compaq Support desktop icon or
Start Menu item. Select that, then Restore, you should then be able to
select the restore for the DVD player software. Selective QuickRestore is a
feature of the 5352, as long as the original operating system (98 or 98SE)
is still installed.
HH

"Tyler" <noone@no.com> wrote in message
news:m31pg094v8p01r73mr3mmgcdev3iomg1b3@4ax.com...
> On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:
>
> >Might try a Selective Restore on the Compaq DVD Navigator/Player.
>
> Okay, how would I tell him how to do that over the phone? I don't want to
be
> the one that talks him into accidentally wiping his drive.
>
> TC
>
> >HH
> >
> >"Tyler" <noone@no.com> wrote in message
> >news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
> >> Hi, a friend of mine installed/uninstalled a Dazzle flash card reader
in
> >his
> >> Presario a while back, and ever since, the DVD drive won't play DVDs.
No
> >clue
> >> if the two things have anything to do with each other.
> >>
> >> Audio CDs play fine in the drive, data cds work, but the DVDs go to a
> >black
> >> screen and even ctrl+alt+del doesn't bring it back.
> >>
> >> I'm thinking a shared file might have gotten deleted, but being I'm not
> >right
> >> there to see, I'm at a loss.
> >>
> >> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run the
> >dvds, but
> >> the interactual player from one of the DVDs had the same problem.
> >Apparently
> >> the data portion of the DVD ran, but the menus and movie won't come up.
> >>
> >> Thanks for any help,
> >> TC
> >
> >
>
 
H

hh

Distinguished
Mar 31, 2004
645
0
18,980
Archived from groups: alt.sys.pc-clone.compaq (More info?)

Also, from the Compaq FAQ, you might check:
Q) How do I prevent getting Blue Screens or freezeups while using the Compaq
DVD player?
A) Look for a file named SCSI1HLP.VXD(or SCSIHLP.VXD) in the
Windows\system\iosubsys directory. If there, rename it toSCSI1HLP.OLD, then
reboot.
HH


"HH" <hahunt42@hotmail.com> wrote in message
news:Hw3Pc.295$qB1.94@fe25.usenetserver.com...
> Unless it has been deleted, there should be a Compaq Support desktop icon
or
> Start Menu item. Select that, then Restore, you should then be able to
> select the restore for the DVD player software. Selective QuickRestore is
a
> feature of the 5352, as long as the original operating system (98 or
98SE)
> is still installed.
> HH
>
> "Tyler" <noone@no.com> wrote in message
> news:m31pg094v8p01r73mr3mmgcdev3iomg1b3@4ax.com...
> > On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:
> >
> > >Might try a Selective Restore on the Compaq DVD Navigator/Player.
> >
> > Okay, how would I tell him how to do that over the phone? I don't want
to
> be
> > the one that talks him into accidentally wiping his drive.
> >
> > TC
> >
> > >HH
> > >
> > >"Tyler" <noone@no.com> wrote in message
> > >news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
> > >> Hi, a friend of mine installed/uninstalled a Dazzle flash card reader
> in
> > >his
> > >> Presario a while back, and ever since, the DVD drive won't play DVDs.
> No
> > >clue
> > >> if the two things have anything to do with each other.
> > >>
> > >> Audio CDs play fine in the drive, data cds work, but the DVDs go to a
> > >black
> > >> screen and even ctrl+alt+del doesn't bring it back.
> > >>
> > >> I'm thinking a shared file might have gotten deleted, but being I'm
not
> > >right
> > >> there to see, I'm at a loss.
> > >>
> > >> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run
the
> > >dvds, but
> > >> the interactual player from one of the DVDs had the same problem.
> > >Apparently
> > >> the data portion of the DVD ran, but the menus and movie won't come
up.
> > >>
> > >> Thanks for any help,
> > >> TC
> > >
> > >
> >
>
>
>
 
T

Tyler

Distinguished
Apr 20, 2004
29
0
18,530
Archived from groups: alt.sys.pc-clone.compaq (More info?)

On Sun, 1 Aug 2004 10:27:53 -0400, HH transmitted this:

>Also, from the Compaq FAQ, you might check:
>Q) How do I prevent getting Blue Screens or freezeups while using the Compaq
>DVD player?
>A) Look for a file named SCSI1HLP.VXD(or SCSIHLP.VXD) in the
>Windows\system\iosubsys directory. If there, rename it toSCSI1HLP.OLD, then
>reboot.

That was one of the first things I had him do when the DVDs starting locking the
computer up.

I'll tell him about Selective QuickRestore, I hope it works. Thanks!

TC

>HH
>
>
>"HH" <hahunt42@hotmail.com> wrote in message
>news:Hw3Pc.295$qB1.94@fe25.usenetserver.com...
>> Unless it has been deleted, there should be a Compaq Support desktop icon
>or
>> Start Menu item. Select that, then Restore, you should then be able to
>> select the restore for the DVD player software. Selective QuickRestore is
>a
>> feature of the 5352, as long as the original operating system (98 or
>98SE)
>> is still installed.
>> HH
>>
>> "Tyler" <noone@no.com> wrote in message
>> news:m31pg094v8p01r73mr3mmgcdev3iomg1b3@4ax.com...
>> > On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:
>> >
>> > >Might try a Selective Restore on the Compaq DVD Navigator/Player.
>> >
>> > Okay, how would I tell him how to do that over the phone? I don't want
>to
>> be
>> > the one that talks him into accidentally wiping his drive.
>> >
>> > TC
>> >
>> > >HH
>> > >
>> > >"Tyler" <noone@no.com> wrote in message
>> > >news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
>> > >> Hi, a friend of mine installed/uninstalled a Dazzle flash card reader
>> in
>> > >his
>> > >> Presario a while back, and ever since, the DVD drive won't play DVDs.
>> No
>> > >clue
>> > >> if the two things have anything to do with each other.
>> > >>
>> > >> Audio CDs play fine in the drive, data cds work, but the DVDs go to a
>> > >black
>> > >> screen and even ctrl+alt+del doesn't bring it back.
>> > >>
>> > >> I'm thinking a shared file might have gotten deleted, but being I'm
>not
>> > >right
>> > >> there to see, I'm at a loss.
>> > >>
>> > >> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run
>the
>> > >dvds, but
>> > >> the interactual player from one of the DVDs had the same problem.
>> > >Apparently
>> > >> the data portion of the DVD ran, but the menus and movie won't come
>up.
>> > >>
>> > >> Thanks for any help,
>> > >> TC
>> > >
>> > >
>> >
>>
>>
>>
>
>
 
T

Tyler

Distinguished
Apr 20, 2004
29
0
18,530
Archived from groups: alt.sys.pc-clone.compaq (More info?)

On Mon, 02 Aug 2004 08:23:35 GMT, Tyler transmitted this:

>On Sun, 1 Aug 2004 10:27:53 -0400, HH transmitted this:
>
>>Also, from the Compaq FAQ, you might check:
>>Q) How do I prevent getting Blue Screens or freezeups while using the Compaq
>>DVD player?
>>A) Look for a file named SCSI1HLP.VXD(or SCSIHLP.VXD) in the
>>Windows\system\iosubsys directory. If there, rename it toSCSI1HLP.OLD, then
>>reboot.
>
>That was one of the first things I had him do when the DVDs starting locking the
>computer up.
>
>I'll tell him about Selective QuickRestore, I hope it works. Thanks!

Okay, the icons are both deleted, anyone know where the program the icons point
to is located? He found C:\Compaq\Support and said there wasn't anything there.

TC

>TC
>
>>HH
>>
>>
>>"HH" <hahunt42@hotmail.com> wrote in message
>>news:Hw3Pc.295$qB1.94@fe25.usenetserver.com...
>>> Unless it has been deleted, there should be a Compaq Support desktop icon
>>or
>>> Start Menu item. Select that, then Restore, you should then be able to
>>> select the restore for the DVD player software. Selective QuickRestore is
>>a
>>> feature of the 5352, as long as the original operating system (98 or
>>98SE)
>>> is still installed.
>>> HH
>>>
>>> "Tyler" <noone@no.com> wrote in message
>>> news:m31pg094v8p01r73mr3mmgcdev3iomg1b3@4ax.com...
>>> > On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:
>>> >
>>> > >Might try a Selective Restore on the Compaq DVD Navigator/Player.
>>> >
>>> > Okay, how would I tell him how to do that over the phone? I don't want
>>to
>>> be
>>> > the one that talks him into accidentally wiping his drive.
>>> >
>>> > TC
>>> >
>>> > >HH
>>> > >
>>> > >"Tyler" <noone@no.com> wrote in message
>>> > >news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
>>> > >> Hi, a friend of mine installed/uninstalled a Dazzle flash card reader
>>> in
>>> > >his
>>> > >> Presario a while back, and ever since, the DVD drive won't play DVDs.
>>> No
>>> > >clue
>>> > >> if the two things have anything to do with each other.
>>> > >>
>>> > >> Audio CDs play fine in the drive, data cds work, but the DVDs go to a
>>> > >black
>>> > >> screen and even ctrl+alt+del doesn't bring it back.
>>> > >>
>>> > >> I'm thinking a shared file might have gotten deleted, but being I'm
>>not
>>> > >right
>>> > >> there to see, I'm at a loss.
>>> > >>
>>> > >> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to run
>>the
>>> > >dvds, but
>>> > >> the interactual player from one of the DVDs had the same problem.
>>> > >Apparently
>>> > >> the data portion of the DVD ran, but the menus and movie won't come
>>up.
>>> > >>
>>> > >> Thanks for any help,
>>> > >> TC
>>> > >
>>> > >
>>> >
>>>
>>>
>>>
>>
>>
 
H

hh

Distinguished
Mar 31, 2004
645
0
18,980
Archived from groups: alt.sys.pc-clone.compaq (More info?)

Sounds like either a full restore will be needed or just go here and
download the DVD software and patch:

http://h10025.www1.hp.com/ewfrf/wc/softwareList?product=93241&lang=en&cc=us&lc=en&dlc=en&os=20

HH

a out to CyberLink and download thPower DVD
"Tyler" <noone@no.com> wrote in message
news:srgug09rh827onb6gclld6cml1onaavdh5@4ax.com...
> On Mon, 02 Aug 2004 08:23:35 GMT, Tyler transmitted this:
>
> >On Sun, 1 Aug 2004 10:27:53 -0400, HH transmitted this:
> >
> >>Also, from the Compaq FAQ, you might check:
> >>Q) How do I prevent getting Blue Screens or freezeups while using the
Compaq
> >>DVD player?
> >>A) Look for a file named SCSI1HLP.VXD(or SCSIHLP.VXD) in the
> >>Windows\system\iosubsys directory. If there, rename it toSCSI1HLP.OLD,
then
> >>reboot.
> >
> >That was one of the first things I had him do when the DVDs starting
locking the
> >computer up.
> >
> >I'll tell him about Selective QuickRestore, I hope it works. Thanks!
>
> Okay, the icons are both deleted, anyone know where the program the icons
point
> to is located? He found C:\Compaq\Support and said there wasn't anything
there.
>
> TC
>
> >TC
> >
> >>HH
> >>
> >>
> >>"HH" <hahunt42@hotmail.com> wrote in message
> >>news:Hw3Pc.295$qB1.94@fe25.usenetserver.com...
> >>> Unless it has been deleted, there should be a Compaq Support desktop
icon
> >>or
> >>> Start Menu item. Select that, then Restore, you should then be able to
> >>> select the restore for the DVD player software. Selective QuickRestore
is
> >>a
> >>> feature of the 5352, as long as the original operating system (98 or
> >>98SE)
> >>> is still installed.
> >>> HH
> >>>
> >>> "Tyler" <noone@no.com> wrote in message
> >>> news:m31pg094v8p01r73mr3mmgcdev3iomg1b3@4ax.com...
> >>> > On Fri, 30 Jul 2004 06:24:25 -0400, HH transmitted this:
> >>> >
> >>> > >Might try a Selective Restore on the Compaq DVD Navigator/Player.
> >>> >
> >>> > Okay, how would I tell him how to do that over the phone? I don't
want
> >>to
> >>> be
> >>> > the one that talks him into accidentally wiping his drive.
> >>> >
> >>> > TC
> >>> >
> >>> > >HH
> >>> > >
> >>> > >"Tyler" <noone@no.com> wrote in message
> >>> > >news:3cejg09mt1bu1fk45djscdafcghrhtqv5e@4ax.com...
> >>> > >> Hi, a friend of mine installed/uninstalled a Dazzle flash card
reader
> >>> in
> >>> > >his
> >>> > >> Presario a while back, and ever since, the DVD drive won't play
DVDs.
> >>> No
> >>> > >clue
> >>> > >> if the two things have anything to do with each other.
> >>> > >>
> >>> > >> Audio CDs play fine in the drive, data cds work, but the DVDs go
to a
> >>> > >black
> >>> > >> screen and even ctrl+alt+del doesn't bring it back.
> >>> > >>
> >>> > >> I'm thinking a shared file might have gotten deleted, but being
I'm
> >>not
> >>> > >right
> >>> > >> there to see, I'm at a loss.
> >>> > >>
> >>> > >> He's got Win98, 800x600x24-bit, using Compaq's CDVDPLAY.exe to
run
> >>the
> >>> > >dvds, but
> >>> > >> the interactual player from one of the DVDs had the same problem.
> >>> > >Apparently
> >>> > >> the data portion of the DVD ran, but the menus and movie won't
come
> >>up.
> >>> > >>
> >>> > >> Thanks for any help,
> >>> > >> TC
> >>> > >
> >>> > >
> >>> >
> >>>
> >>>
> >>>
> >>
> >>
>
 
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