Print spooler stops (ID 7031)

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

I have a w2k with sp4 and all other updates installed. When I start my
computer I get the message:

"The Print Spooler service terminated unexpectedly. It has done this 1
time(s). ..."

If I restart the Print Spooler service, it happens again. I have a HP
LaserJet 1000 and a HP DeskJet 980cxi printer.

http://support.microsoft.com/kb/312052/en-us was not helpful!

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

In news:80B7C8BB-F491-4F56-A239-962984A9819D@microsoft.com,
Richard Brunner <RichardBrunner@discussions.microsoft.com> typed:
> I have a w2k with sp4 and all other updates installed. When I start my
> computer I get the message:
>
> "The Print Spooler service terminated unexpectedly. It has done this
> 1 time(s). ..."
>
> If I restart the Print Spooler service, it happens again. I have a HP
> LaserJet 1000 and a HP DeskJet 980cxi printer.
>
> http://support.microsoft.com/kb/312052/en-us was not helpful!

The most common cause is a bad printer driver. Try deleting the printers,
try following the steps in the article, and downloading the latest drivers
from HP for Win2k, and install them anew.

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

"Lanwench [MVP - Exchange]" wrote:

>
> The most common cause is a bad printer driver. Try deleting the printers,
> try following the steps in the article, and downloading the latest drivers
> from HP for Win2k, and install them anew.
>

Hy Lanwench

I already tried to install the latest drivers, but it didn't work.

Richard

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

In news:B18BF6B7-B690-4743-9716-5C2477E6176C@microsoft.com,
Richard Brunner <RichardBrunner@discussions.microsoft.com> typed:
> "Lanwench [MVP - Exchange]" wrote:
>
>>
>> The most common cause is a bad printer driver. Try deleting the
>> printers, try following the steps in the article, and downloading
>> the latest drivers from HP for Win2k, and install them anew.
>>
>
> Hy Lanwench
>
> I already tried to install the latest drivers, but it didn't work.
>
> Richard

OK - and you followed *all* the directions to the letter w/r/t the registry
editing first?
And downloaded the drivers directly from the mfr's website?

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

"Lanwench [MVP - Exchange]" wrote:

>
>
> In news:B18BF6B7-B690-4743-9716-5C2477E6176C@microsoft.com,
> Richard Brunner <RichardBrunner@discussions.microsoft.com> typed:
> > "Lanwench [MVP - Exchange]" wrote:
> >
> >>
> >> The most common cause is a bad printer driver. Try deleting the
> >> printers, try following the steps in the article, and downloading
> >> the latest drivers from HP for Win2k, and install them anew.
> >>
> >
> > Hy Lanwench
> >
> > I already tried to install the latest drivers, but it didn't work.
> >
> > Richard
>
> OK - and you followed *all* the directions to the letter w/r/t the registry
> editing first?
> And downloaded the drivers directly from the mfr's website?

Yes I did it. The HP DeskJet 980cxi works without any problems. Only if I
install the HP LaserJet 1000 the print spooler stops if I want to print. I
installed the latest driver. I also tried to install the printer from a other
w2k computer over the network. But I get the same failure.
What can I do?

 

[Guest]

Archived from groups: microsoft.public.win2000.general (More info?)

"Richard Brunner" <RichardBrunner@discussions.microsoft.com> wrote in
message news:5CAA8D84-73BB-488B-A775-819389C1C23B@microsoft.com...
> "Lanwench [MVP - Exchange]" wrote:
>
>>
>>
>> In news:B18BF6B7-B690-4743-9716-5C2477E6176C@microsoft.com,
>> Richard Brunner <RichardBrunner@discussions.microsoft.com> typed:
>> > "Lanwench [MVP - Exchange]" wrote:
>> >
>> >>
>> >> The most common cause is a bad printer driver. Try deleting the
>> >> printers, try following the steps in the article, and downloading
>> >> the latest drivers from HP for Win2k, and install them anew.
>> >>
>> >
>> > Hy Lanwench
>> >
>> > I already tried to install the latest drivers, but it didn't work.
>> >
>> > Richard
>>
>> OK - and you followed *all* the directions to the letter w/r/t the
>> registry
>> editing first?
>> And downloaded the drivers directly from the mfr's website?
>
> Yes I did it. The HP DeskJet 980cxi works without any problems. Only if I
> install the HP LaserJet 1000 the print spooler stops if I want to print. I
> installed the latest driver. I also tried to install the printer from a
> other
> w2k computer over the network. But I get the same failure.
> What can I do?

I'd call HP, honestly.