printer help

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Hi All -
This was originally posted on c.s.h misc., so excuse the crossposting.

I have an H-P 694C printer. Suddenly it displays " out of paper, add
paper" or words to that effect, even tho' there is lots of paper in the
tray.

Also it will suddenly and randomly start printing in about 48 point size
letters.

I ruined the installation CD this morning so I cannot reinstall the
software.

Any and all help is appreciated.
TIA
Bill

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

"Koch" <wkoch@bcpl.net> wrote in message news:yFlIc.20$Nq5.4354@news.abs.net...
> Hi All -
> This was originally posted on c.s.h misc., so excuse the crossposting.
>
> I have an H-P 694C printer. Suddenly it displays " out of paper, add
> paper" or words to that effect, even tho' there is lots of paper in the
> tray.
>
> Also it will suddenly and randomly start printing in about 48 point size
> letters.

The first thing I would check would be the cable. If either the printer end or
the computer end is loose it could cause both the problems you are seeing. If
the cable is OK (and snugly connected) the try disconnecting the cable and
running a self test as shown at the following:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpd07098&product=61012&dlc=en&lang=en#N100E4
If the printer still indicates an out of paper ocndition when printing a
self-test page then try the fixes shown at:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&lc=en&dlc=en&docname=bpd09137

> I ruined the installation CD this morning so I cannot reinstall the
> software.

You can download drivers from
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=58748&lc=en&cc=us&dlc=en&submit.y=1&submit.x=7&lang=en&cc=us

Regards,
Bob Headrick, not speaking for my employer HP
MS MVP Printing/Imaging