Thanks for the info . My problem was patience. I had down the down load before sent this request BUT didn't give it a chance to work . With all the add on`s I got alarmed that I had done something wrong and tried to Close down the computer . When I opened it to look for you link , it still running the down load . Seemed to Take wayyy longer but in the end synced printer and computer . We discovered that it was then the Cartridges were OLD so the Color seemed to be not working . Cleaned the heads several times, soaked one color one and then presto , a little color LOL . Buying new carts now .