Printer prints square the amount requested

[HowieIsBoss]

Hi there,

Thanks for taking the time to look at this. I have an HP M401 printer that actually prints square the amount requested. Yes, square as in 2 copies prints 4, 3 copies prints 9 and 4 copies prints 16. I am mind blown about this. I have tried several things to fix this issue. I have uninstalled and reinstalled drivers, restarted both the computer and printer and finally tried hard wiring via USB cable. All of these ended up having the same outcome and I'm unsure of what to do next. If you have any ideas, please let me know. Thank you and have a great day!

 

[Ralston18]

What software are you using to print?

The software may be set to automatically print, for example, 2 copies.

Then when you tell the printer to print 2 copies, the printer prints 2 copies of 2 copies.

Unfortunately that logic falls apart if you request 3 copies. If that logic was correct/true you would get 6 and not 9 copies....

Another thought:

What is the nature of the documents?

Could be that some character string therein is being recognized as a control code by the printer. So the printer does as is told.

Does seem to be "history" with respect to the problem. I.e.:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Laserjet-M451-prints-multiple-times-the-copies-requested/td-p/5424014

Note the last posts regarding "Mopier" setttings.

Failing that:

Any firmware updates available for your HP M401?

Check HP's website and/or contact them.

 

[HowieIsBoss]

Software can vary from Microsoft Word to Google Chrome itself. I will definitely dig deeper into setting of each program. I will also check out that post linked! I may have to end up getting a hold of HP but we will see. I appreciate you giving me some more suggestions. I will let you know what comes of it! Thanks again!

What software are you using to print?

The software may be set to automatically print, for example, 2 copies.

Then when you tell the printer to print 2 copies, the printer prints 2 copies of 2 copies.

Unfortunately that logic falls apart if you request 3 copies. If that logic was correct/true you would get 6 and not 9 copies....

Another thought:

What is the nature of the documents?

Could be that some character string therein is being recognized as a control code by the printer. So the printer does as is told.

Does seem to be "history" with respect to the problem. I.e.:

https://h30434.www3.hp.com/t5/LaserJet-Printing/Laserjet-M451-prints-multiple-times-the-copies-requested/td-p/5424014

Note the last posts regarding "Mopier" setttings.

Failing that:

Any firmware updates available for your HP M401?

Check HP's website and/or contact them.