Printer spooler stops when trying to add a printer

[Guest]

ve a dell Inspiron Computer 6400. I cannot connect to the Dell 946 Printer, the computer states that the printer spooler stops when trying to add the printer. WHAT DO YOU SUGGEST I DO?

 

[ksiemb]

ve a dell Inspiron Computer 6400. I cannot connect to the Dell 946 Printer, the computer states that the printer spooler stops when trying to add the printer. WHAT DO YOU SUGGEST I DO?

sfc /scannow and
sfc /purgecache