Probelms with Yahoo

Peet

Distinguished
Nov 13, 2006
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Hello. A couple of days ago I had a strange problem with yahoo. Before this event occurred I had some trojan and adware programs. After I reinstalled Windows XP sp2 and yahoo messenger I tried to sign in but it didn't accept my password. I tried to login to my e-mail and the same problem occurred. I had to make a new account, and try to get all those contacts again :cry: . After it I wrote to yahoo customer care but I couldn't fix the problem as they said, because they need some stupid secret answer to a stupid question. Unfortunately I forgot the answer to that question, and it is needed to get a new password. What do you think? Could this be a problem because of the viruses? Sorry for any mistakes.
 

bacis

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May 29, 2005
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hi.
since you had virus and trojans in your system then,
it is possible that someone stolen your password and change it.
as a result you are not able to login to your account.
as for question its a security step from yahoo to prevent people from requesting others account info..