problem my drive N external hard drive

Jun 21, 2018
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i have external hard drive
https://www.amazon.com/gp/product/B0196J3UZ2/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1


today i just restart my computer then the hard drive hidden i cant see it

when i go to disk management i see it unknown not initialize

i have important files on it very very important

so how can back my files

iam open from case watch this video when i connect usb do that

https://www.youtube.com/watch?v=BMu3lc31c_0


note: sometime in disk management i see it unknown not initialize and sometime i cant see i mean like the usb not connect
 

Saga Lout

Titan
Moderator
Showing up as not initialised is a very bad sign so I suggest you do no more for the time being.

It's a Seagate drive and by mentioning that name, we might invoke one of that company's experts who can advise you on this one.

If I can find one of them first, I'll send them a PM.

Whatever you do, DON'T initialise that disk!!
 
sal3saloh, does the drive have a letter assigned to it? If not assign it a letter and see if it will let you. Now, if that does not work, I strongly suggest you cover the drive and stop tinkering with it as doing this can further damage it and make any attempt to recover the information impossible. Next step would be a recovery service of your choice. Best of luck.
 
Jun 21, 2018
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yes have letter but now no letter because i cant see in my computer

and in disk management i see it unknown not initialize without letter and sometime i cant see i mean like the usb not connect



but watch video to end is stop like i disconnect usb but iam not disconnect it


watch end video pls

https://www.youtube.com/watch?v=BMu3lc31c_0
 
Jun 21, 2018
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note:before record video iam open the cover i see this problem and fix it like this guy

https://www.youtube.com/watch?v=F5Y7BniaRXg


and
about cover i just open it to record video


is close now

note i have other hard disk same model


if you want me move any part to it no problem to can copy my files



but first you must watch video to end and think what is the problem
https://www.youtube.com/watch?v=BMu3lc31c_0
 
Jun 21, 2018
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thanks
 
sal3saloh, as the drive is show to be un allocated there is not much else to do but use a data recovery service of your choice if you need the information back. As stated in the video, what you did might or might not work and doing this could have damaged the drive more. Why did it happen in the first place? Hard to tell. It could have been many things.
 
Jun 21, 2018
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i just need my files (recovery data) how can do that?

i can move the platters to new hard disk same model carefully no problem? what you think Success Rate from 100%?
 
sal3saloh, I may not guide you in any way. All this is at your own risk and responsibility. Suggestion would be a professional data recovery service. If it fails, you will probably never get the data back. Keep that in mind.
 

Saga Lout

Titan
Moderator
Dismantling a hard drive never ends in a good way unless you have a clean room at home.

My best shot ould be slaving that disk to a Linix system - most can run live from a CD. Linux isn't as precious about Windows initialisation and will show the data and allow you to transfer those data to another drive.
 
Jun 21, 2018
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i think not work in linix

because the hard disk have problem like power because the platters stop in 20 second (note i change cable usb same problem)

what about this part?

https://www.groovypost.com/wp-content/uploads/2015/09/install-in-external-enclosure-11-640x359.jpg

 

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