Problem signature: Problem Event Name: BlueScreen OS Version: 6 1 7601 2 1 0 768

[wayne_77]

Can anyone help me..

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 7177

What does this mean and how do I fix it?

 

[LokalHero]

You didn't list the error name or error reference number, so it's going to be very difficult to diagnose.

Usual suspects for BSOD are faulty RAM or (more likely) HDD corruption. The HDD corruption can be caused by drive failure, driver corruption, virus infection etc.

Without the error number or name I won't be able to guesstimate what may be causing it.

Does the machine BSOD in safe mode?

 

[wayne_77]

Thanks for your answer LH

This is the complete report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 7177

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF9600022CD56
BCP3: FFFFF880093FA5B0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\051512-32853-01.dmp
C:\Users\Demo\AppData\Local\Temp\WER-71635-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[mouse24]

According to this thread its possible to be caused by video card drivers, memory issues, etc

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/bccode-3b-error-in-windows-7-pro/59ab0256-b23c-4f4a-823a-b0444565942e

But for now try to uninstall and reinstall your video card drivers.

When did this start happening and do you remember anything else that might help (like random odd things you were noticing)

 

[wayne_77]

It started happening aboout a moth ago but my laptop is only about 3 months old..
Could it be an overload causing this? Could it be RAM? When i bought the laptop they upgraded the RAM to 8gig.. I use Lightroom for uploading pics from my camera, it happened twice when i did that..
How do i check what video card i've got?

 

[LokalHero]

It's possible it could be related to the RAM, considering it was upgraded. Download memtest here -> http://www.memtest.org/#downiso , burn the iso to cd and boot from the cd to run the test.
Let it run a good 3 or 4 passes. If you get any errors you'll see them. If that's the case, return your machine to the store and get them to fix it

 

[LokalHero]

To find your GFX card: Start -> Control Panel -> Display -> Screen Resolution -> Advanced.

 

[wayne_77]

Awesome! Thanks allot for your help! Much appreciated

 

[kishore1993]

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: 0000000000000000
BCP3: FFFFF880031A8888
BCP4: FFFFF880031A80E0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081512-15303-01.dmp
C:\Users\Kishore\AppData\Local\Temp\WER-78827-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt