- Aug 17, 2012
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Hey everyone.
Having some trouble with MS Office 2010 Home and Business for Windows 7 Home Premium 64-bit. All of a sudden, none of the Word/Excel/PowerPoint documents would open, and instead a prompt would pop up saying "preparing to install" and it would hang on that until I killed it in task manager. I tried doing a repair of Office, but it kept hanging on that for hours. I tried an uninstall, and same story. I misplaced the install DVD, so I can run the repair from the disk, so I ended up buying another copy that was a digital download. When I tried to run it, it launches the installer, but promptly gives an error message saying it can't install it. I have done this before, and the installer was able to find the current version, and I have the option of uninstalling the current version or exiting the installer.
I did some more troubleshooting, and got into the more advanced options for removing the current version. I tried the Microsoft FixIt, and after it ran the diagnostics, it found that the installer file for the original was corrupted. I told it to do the repair, but that didn't work. I followed the advice of some online users and tried disabling (stopping) AVG antivirus to no effect.
So I got into more advanced options and activated the Administrator account to get into the Admin-level functions. I went through and deleted the "Installer" (.msc) files for Office 2010 and that didn't work either.
So now all I get is a message saying the file is corrupted and to insert the original CD installer disk. I was able to install and old copy of Office Pro Plus 2007 so I can use Office in the meantime.
I tried a system restore, and it found the same corrupted files, but the restore was unsuccessful.
So, my question is has anyone ever encountered this? I've done a lot of looking online for a solution, but all of what I have tried, aside from messing with the registry and some other things and nothing has worked. I still keep getting the corruption message followed by the insert CD/DVD media. I spent 3 hours on it so far.
Any help is appreciated!
Having some trouble with MS Office 2010 Home and Business for Windows 7 Home Premium 64-bit. All of a sudden, none of the Word/Excel/PowerPoint documents would open, and instead a prompt would pop up saying "preparing to install" and it would hang on that until I killed it in task manager. I tried doing a repair of Office, but it kept hanging on that for hours. I tried an uninstall, and same story. I misplaced the install DVD, so I can run the repair from the disk, so I ended up buying another copy that was a digital download. When I tried to run it, it launches the installer, but promptly gives an error message saying it can't install it. I have done this before, and the installer was able to find the current version, and I have the option of uninstalling the current version or exiting the installer.
I did some more troubleshooting, and got into the more advanced options for removing the current version. I tried the Microsoft FixIt, and after it ran the diagnostics, it found that the installer file for the original was corrupted. I told it to do the repair, but that didn't work. I followed the advice of some online users and tried disabling (stopping) AVG antivirus to no effect.
So I got into more advanced options and activated the Administrator account to get into the Admin-level functions. I went through and deleted the "Installer" (.msc) files for Office 2010 and that didn't work either.
So now all I get is a message saying the file is corrupted and to insert the original CD installer disk. I was able to install and old copy of Office Pro Plus 2007 so I can use Office in the meantime.
I tried a system restore, and it found the same corrupted files, but the restore was unsuccessful.
So, my question is has anyone ever encountered this? I've done a lot of looking online for a solution, but all of what I have tried, aside from messing with the registry and some other things and nothing has worked. I still keep getting the corruption message followed by the insert CD/DVD media. I spent 3 hours on it so far.
Any help is appreciated!
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