Question Problem upgrading Office 2019 on Windows 10 ?

[RickVS]

I purchased a lifetime Office Professional 2021 license and received the product key. I downloaded the Setup exe and ran it. I figured it would automatically upgrade my 2019 Office. It didn't. So I uninstalled both the 2019 and 2021 versions, rebooted, then installed again the 2021 setup exe. When I go into Excel it says that I'm still using 2019. How can this be given that I uninstalled it? And why can't I seem to access 2021? When I scroll through the installed apps neither of these appear. Only an Office 365 logo that launches something to do with Office 365. Nothing is making any sense here. Please assist. Thanks!

 

[COLGeek]

From where did you purchase a "lifetime" license for Office?

 

[RickVS]

Stack Social. It was an article by CNET. It's legit. The sale is good for another couple of days. Here is the C|NET article:
Massive Microsoft Office Deal: Save 91% on a Lifetime License Today - CNET

 

[USAFRet]

Stack Social. It was an article by CNET. It's legit. The sale is good for another couple of days..

Office Pro 2021 for $40?
'legit'?

I don't care who put the article up...that ain't 'legit'.

 

[kerberos_20]

if you bought licence key online (no physical cd), and it didnt come from microsoft com email, then its not legit

 

[COLGeek]

Stack Social. It was an article by CNET. It's legit. The sale is good for another couple of days. Here is the C|NET article:
Massive Microsoft Office Deal: Save 91% on a Lifetime License Today - CNET

You have been sold a grey market, likely OEM, license. As you can see, this product cost much more than what you paid.

https://www.microsoft.com/en-us/mic...2021/cfq7ttc0hhj9?activetab=pivot:overviewtab

The only exception that I have seen, from a truly legit source, in that price range was via the Home Use Program. The site you used is certainly not offering that.

From where did you download the installation media?

 

[RickVS]

It was at Microsoft.com that I entered my product key.

 

[USAFRet]

It was at Microsoft.com that I entered my product key.

And the "license key" you purchased is apparently not what you thought you were buying.

 

[kerberos_20]

It was at Microsoft.com that I entered my product key.

if you think that your key is valid, then you can use microsoft support live chat, they can help you with your legit licence

 

[RickVS]

Oh. That's cool. Also, I'm better understanding of how this all works. I'm used to the old days when I would install Office from a CD with a product key. Now I see that if I click on my account in Office, I actually have a license for both 2019 and 2021 that I can switch between. Interesting.

 

[RickVS]

if you think that your key is valid, then you can use microsoft support live chat, they can help you with your legit licence

Thanks. So I clicked on that and in the end it just takes me to my Godaddy Outlook 365 account with Godaddy support chat which doesn't have anything to do with Office. That would be great if there really was a true MSFT chat support option. EDIT: okay, again, just getting used to this MSFT license deal. So I need to sign in with a different email address I guess. One email is associated with 365 the other with Office.

 

[cAllen]

https://answers.microsoft.com/en-us...ey-legal/06ea66c9-da3f-4e73-a839-a572eeae6bcc

 

[USAFRet]

https://answers.microsoft.com/en-us...ey-legal/06ea66c9-da3f-4e73-a839-a572eeae6bcc

Key phrase from the sub linked question:
https://answers.microsoft.com/en-us...rd-party/ec94e64e-408f-4000-b04b-667b2208a3d3

"Hi Johnathan

The cost price of an OEM licence is not hugely different to a full retail licence (maybe $20 - $30 cheaper), of you are seeing a price that is much cheaper than that, then you should be very suspicious . . ."

$40 vs $300+ == suspicious.

Sure you can buy an OEM license.
But if you're buying it from somewhere other than MS, the license agreement states that it must be accompanied by the original hardware.

 

[RickVS]

Okay. The key does activate fine. The issue is that my previous Office installations are causing the problem and MSFT has elevated my case to level 2 support.