Problem with a Gigabyte ga-970a-ds3p and a KAF2 GTX 1060 6GB OC

[LeKeiser]

Hello,

I've sold a KAF2 GTX 1060 6GB OC to someone, and well, it seems that the card doesn't work on his config. He has a FX6300 on a ga-970a-ds3p, with a power supply Akasa Venom Power 750.
Says when he starts the computer, the fans of the graphic card start to spin, then they stop. No BOOT, no POST. Weid.
He says he tried to use the molex adaptor that's in the graphic card box, and same thing.
He says he has updated the BIOS to the latest, FD. Cleared the CMOS, took off the battery for a min, put it back, and still, nothing. No fan, no BIOS, no nothing.
I was skeptical so I asked him to give me back the card so I could test it at home on my "old" FX8370 configuration, and as I thought, no problem to start the computer, got the BIOS and stopped there.
I'm going to give it back to him so he can figure it out at home, but what do you think? Any idea?
I'm a bit worried about the power supply. Don't know the band very well, it's a pretty cheap power supply, but...
Or is it really his motherboard that really can't take it?

Thanx for your comments

 

[bigpinkdragon286]

Send your customer here:

"No POST", "system won't boot", and "no video output" troubleshooting checklist

Either he's doing something wrong, or perhaps he tried the card, changed his mind about it, and would just like a refund. There is always the possibility when buying computer equipment that it won't be defective, but also won't work in the PC that you have purchased it for. How you want to warrant for that situation is something you will have to work out with your customer.

Even a crummy PSU should be able to handle a GTX 1060.

Do you know that the computer was working before your customer added the graphics card to it?

 

[LeKeiser]

I will send him the link thanx
He said he had a GTX 960 before and it was working. Too bad he sold it right when he got my card. I find this weird... Dunno, but I buy a card, I install it, if it doesn't work, I won't sell my old card right away. I fix it or it's back in and I cancel the deal...
Anyway, I got the card back, tested it, took some pictures and even a video of the computer booting up. And I put the money at the bank
I'll give the card back next week.
I'm sure he's doing something wrong. His motherboard should handle that GC no problem. My "old" one does, so...