Hello, I have problem with my headphones and BT dongle on desktop PC.
My problem is - I bought new desktop computer (not laptop). My headphones works with my two laptops correctly and everything is ok. Problem is now with that new desktop computer.
I can connect headphones JBL E55BT to Bluetooth (I have USB Bluetooth dongle), but sound is interrupted, like distortion, crackles, mostly almost nothing can be heard properly, the sound is a disaster.
I tried many things - BT dongle 4.0 and 5.0 (different manufacturer), tried with long cable (extension cable) for USB so I put dongle away from computer, but same problem is still. I tried connect BT dongle to my DELL monitor (because I have two USB ports on monitor), but I can't solve this problem with sound. I tried all USB ports on my computer (behind 6x and on top 2x). My motherboard is Asus PRIME B550M-A/CSM.
My keyboard, mouse, other headphones (Xiaomi) - everything works on my desktop computer with both dongles (4.0 and 5.0). That's fine.
Then I tried BT dongle on my laptop (disabled laptop default BT) and there JBL headphones works! So where is the problem with my new desktop PC? Is there anything I can try to do?
Also what I did:
- Windows 11 Pro everyhing up-to-date, like all drivers (and fot BT dongle)
- disabled Hands-free Telephony in properties of headphones
- tried to turn off power management in properties of BT dongle
My problem is - I bought new desktop computer (not laptop). My headphones works with my two laptops correctly and everything is ok. Problem is now with that new desktop computer.
I can connect headphones JBL E55BT to Bluetooth (I have USB Bluetooth dongle), but sound is interrupted, like distortion, crackles, mostly almost nothing can be heard properly, the sound is a disaster.
I tried many things - BT dongle 4.0 and 5.0 (different manufacturer), tried with long cable (extension cable) for USB so I put dongle away from computer, but same problem is still. I tried connect BT dongle to my DELL monitor (because I have two USB ports on monitor), but I can't solve this problem with sound. I tried all USB ports on my computer (behind 6x and on top 2x). My motherboard is Asus PRIME B550M-A/CSM.
My keyboard, mouse, other headphones (Xiaomi) - everything works on my desktop computer with both dongles (4.0 and 5.0). That's fine.
Then I tried BT dongle on my laptop (disabled laptop default BT) and there JBL headphones works! So where is the problem with my new desktop PC? Is there anything I can try to do?
Also what I did:
- Windows 11 Pro everyhing up-to-date, like all drivers (and fot BT dongle)
- disabled Hands-free Telephony in properties of headphones
- tried to turn off power management in properties of BT dongle