Problem with external hard drive

dcmcl333

Honorable
Feb 24, 2012
4
0
10,510
Problem with a Western Digital external hard drive (running WP on HP minitower) - after I run add hardware it appears in the device manager as MTP device, with a yellow asterisk. When I click on Properties for the MTP item, it says, "This device cannot start. (Code 10)". I've looked on the WD website but their error codes all have 3 digits.
Any ideas or suggestions?
 

dcmcl333

Honorable
Feb 24, 2012
4
0
10,510



It's not listed under disk management. And after I disonnected it last night, I kept getting a message on quicklaunch bar, "new hardware found". ?