Question Problem with Filmora X

Jan 18, 2022
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Hi all, filmora X crash everytime when i click open project... anyone can help?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Wondershare Filmora X.exe
Application Version: 10.1.20.15
Application Timestamp: 601c17e2
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.24499
Fault Module Timestamp: 5d0115b0
Exception Code: c0000005
Exception Offset: 000000000002a407
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 17417
Additional Information 1: ca7d
Additional Information 2: ca7db153d88539b07958f132092fdc3f
Additional Information 3: 61e7
Additional Information 4: 61e724f66901cf55fc3ec1c6d98cc1bf

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Jan 18, 2022
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Did it previously work?

Have you tried re-installing? Are you using the full or demo version?

oh yes, it work previously, but now i have no idea what happen, reinstall few times still the same.. =(
 
Jan 18, 2022
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Did you install or change anything before this problem occured?

Are you having issues with any other applications?

Windows current and up to date? Same question for main drivers?
Did you install or change anything before this problem occured? Nope

Are you having issues with any other applications? Nope, just this filmora X

Windows current and up to date? Same question for main drivers? window 7, all driver up to date.
 

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