Question Problem with HP Cloud Recovery Tool ?

yorkytime

Honorable
Dec 20, 2015
13
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10,510
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Laptop: HP Spectre x360 - 13-ap0039nr
I need to download windows recovery files from the HP Cloud Recovery. When I searched model number on HP site it said my laptop was supported. But when I install the Cloud Recovery media my model is not listed ? Anyone have any idea how to get the recovery files I need. thanks

Product Number: 7CX33UA#ABA
Product is supported.
Create your Recovery Media by the following tool:
https://www.microsoft.com/store/apps/9mtks9pr7r3n
 

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