Problem with installing X4-880K chip + MSI Radeon R7-360 gpu upgrade for an AMD A10 chip

[Chuck891]

Build:

Win 7 - Home Premium / 64
Cooler Master Tower w/ multiple fans
MSI A78M-E45 mobo
CPU - AMD A10-6800K
8 Gb G-Skill memory
550w PSU

All well until daughter had minor problems with Overwatch. Decided to 'upgrade' from A10 with internal graphics, to an X4-880K + MSI Radeon R7-360 2Gb.
Would not load video at all after installation. All I get is black screen, and the keyboard never 'wakes up'. So not even BIOS access. BIOS access only available after replacing old chip and rebooting.
- tried deleting AMD drivers thru Catalyst program ( after re-insatalling old chip) still did not display any video after installing new chip/gpu. Not even BIOS access. Nothing.
(and if not obvious, I have had to replace/install former chip, the A10, just to get back Into to it for BIOS, downloads, etc. 3 times now).
- tried alternating the video cableing from primary to VGA, no-go.
- already installed full program and drivers from MSI CD provided with GPU, restarting with new chip and 360 gpu no difference.
- downloaded current drivers from MSI website, still no positive effect on new setup. Still only black screen, no matter which DVI-out used.

Please help. I'm nowhere near a PRO, but I'm not stupid..... built last 5 PC's for family myself, this is just baffling, I've triple-checked, and the new chip and gpu are supposed to be compatible with this mobo. so what gives? I must be missing a step or something. I have never received a DOA product, bought new from Newegg before. Could this be the one?

I can always re-install the A10-6800K chip, w/o the new gpu, for normal, former operations, and to enter the BIOS. But all that back-and-forth with the thermal compound is a real PITA.

- Also, as I realized before, when attempting to start PC with old chip, and gpu installed and plugged in, as originally attempted for a 'dual graphics' setup, it won't come on either. Didn't think so, as I read it is not a recommended device for dual graphics setup. Oh well, not desired anyway.

Please, no comments about changes to chip or mobo upgrades at this time. I just want to fix what I have, even if it means a newer, FM2+ mobo for our new chip and gpu.

Any help would be SO appreciated. Thank you!

Gig 'Em, Chuck

 

[alexoiu]

The CPU is not listed as supported by the board, but I'd try updating the BIOS to latest version and see if fixing the issue.

 

[maxalge]

Build:

Win 7 - Home Premium / 64
Cooler Master Tower w/ multiple fans
MSI A78M-E45 mobo
CPU - AMD A10-6800K
8 Gb G-Skill memory
550w PSU

All well until daughter had minor problems with Overwatch. Decided to 'upgrade' from A10 with internal graphics, to an X4-880K + MSI Radeon R7-360 2Gb.
Would not load video at all after installation. All I get is black screen, and the keyboard never 'wakes up'. So not even BIOS access. BIOS access only available after replacing old chip and rebooting.
- tried deleting AMD drivers thru Catalyst program ( after re-insatalling old chip) still did not display any video after installing new chip/gpu. Not even BIOS access. Nothing.
(and if not obvious, I have had to replace/install former chip, the A10, just to get back Into to it for BIOS, downloads, etc. 3 times now).
- tried alternating the video cableing from primary to VGA, no-go.
- already installed full program and drivers from MSI CD provided with GPU, restarting with new chip and 360 gpu no difference.
- downloaded current drivers from MSI website, still no positive effect on new setup. Still only black screen, no matter which DVI-out used.

Please help. I'm nowhere near a PRO, but I'm not stupid..... built last 5 PC's for family myself, this is just baffling, I've triple-checked, and the new chip and gpu are supposed to be compatible with this mobo. so what gives? I must be missing a step or something. I have never received a DOA product, bought new from Newegg before. Could this be the one?

I can always re-install the A10-6800K chip, w/o the new gpu, for normal, former operations, and to enter the BIOS. But all that back-and-forth with the thermal compound is a real PITA.

- Also, as I realized before, when attempting to start PC with old chip, and gpu installed and plugged in, as originally attempted for a 'dual graphics' setup, it won't come on either. Didn't think so, as I read it is not a recommended device for dual graphics setup. Oh well, not desired anyway.

Please, no comments about changes to chip or mobo upgrades at this time. I just want to fix what I have, even if it means a newer, FM2+ mobo for our new chip and gpu.

Any help would be SO appreciated. Thank you!

Gig 'Em, Chuck

the 880k is not compatible with that motherboard, and is in no way an upgrade from the a10 you had

put the a10 back and use it with the new 360


go into windows and use DDU to completely uninstall all graphics drivers

turn off the computer, install the 360

connect the monitor to the 360


restart, install the newest drivers for the 360 from the amd website



i suggest you return them both the 360 and the 880k, and use the money to buy a decent gpu, like a rx 460

 

[Chuck891]

Thanks for the replies. Incompatible mobo would certainly explain it. I will replace the A10 and update BIOS, see what happens. I beg to differ though, that the graphics upgrade from the IGP to an R7 360, would most definitely be noticeable, at least 2x. Also, the 360 is not on compatibility list to run with the A10 either way. Will probably get a better FM2+ mobo at local box store after rechecking all compatabilities.

 

[maxalge]

Thanks for the replies. Incompatible mobo would certainly explain it. I will replace the A10 and update BIOS, see what happens. I beg to differ though, that the graphics upgrade from the IGP to an R7 360, would most definitely be noticeable, at least 2x. Also, the 360 is not on compatibility list to run with the A10 either way. Will probably get a better FM2+ mobo at local box store after rechecking all compatabilities.

from this point going forward never install the drivers from a cd, go to the website of the manufacturer and download the newest from there



" the 360 is not on compatibility list to run with the A10 either way"

>.> your motherboard has a pcie slot, that and the power supply having the proper pcie cables is all that matters as far as compatability is concerned

XD dont throw money away on a different motherboard man!!!



You wanted to play overwatch correct?

please listen, return the 880k and 360 and get a rx 460


the 360 is too weak to run overwatch decently

 

[Chuck891]

Ok thx. I took back the R7 360 as suggested, and picked up an XFX RX 460 4 GB..... and an MSI A88XM-E45 V2 mobo to run the X4-880K 🙂 I should be ok. Thank you for everyone's input.

 

[Chuck891]

Follow-up: The new system runs great. 880K cpu is just a hint better than the A10-6800K, but the 460 gpu has proved to be outstanding. Daughter says she's running Overwatch on 'Epic' levels and doing just fine. As a multi-purpose, highly functional PC setup, this will be very good for another year or 2. Maybe even longer. Thank you all SO much.