Archived from groups: alt.comp.periphs.dcameras (
More info?)
Greetings K9,
Sorry to hear about your experience, K9, I am glad to help.
I suspect that the software is conflicting with another manufacturer's
program. Programs like PowerQuest Drive Image 7, PowerQuest v2i Protector,
and Partition Magic, or others that do similar things are suspect. Sine you
noted that one of these programs is installed on your system, the camera may
not mount properly. The software does not recognize that a camera has been
connected. Right-clicking the Kodak EasyShare icon in the task bar and
selecting "Transfer Now" generates an error; EasyShare indicates that a
connected device cannot be found.
When you get an image transfer error where the camera is showing as a drive
in My Computer but is not accessible and gets error messages when trying to
access this drive, KODAK EASYSHARE Software may be conflicting with another
manufacturer's program. The programs which are known to conflict are
PowerQuest Drive Image 7, PowerQuest v2i Protector, and Partition Magic. If
one of these programs is installed on the system, the camera will not mount
properly. Verify the following programs are installed on the system.
* PowerQuest Drive Image 7
* PowerQuest v2i Protector
* Partition Magic
Note: PowerQuest was recently purchased by Symantec. The program names may
have change to Symantec Drive Image 7 or Symantec v2i Protector. Before
uninstalling these programs, make sure they are able to be re-installed and
a copy is accessible, either on CD or downloadable.
1. Verify the programs are installed on the system by opening the Control
Panel, then open Add/Remove Programs.
2. Locate, select, and remove the following programs.
* PowerQuest Drive Image 7
* PowerQuest v2i Protector
* Partition Magic
3. Once these programs are removed, close all windows and restart the
computer.
4. When the computer is back up and the EasyShare icon appears by the clock
in the System Tray, connect the camera and attempt the transfer.
5. Once the connection and transfer are confirmed to be working properly,
the PowerQuest/Symantec and Partition Magic programs can be re-installed.
I have tried this a couple of times, but uninstalling the PowerQuest or
Symantec programs and then re-installing them after EasyShare is working may
or may not work. If working with Windows XP, changing to the Windows XP
drivers is another workaround for this conflict. However the Sharing and
Favorites features between the camera and software will be lost when using
the Windows XP drivers with EasyShare software.
Good luck, K9, let me know how you make out.
Ron Baird
Eastman Kodak Company
"K9" <nospam@nospam.com> wrote in message
news:36ejq0F51mor1U1@individual.net...
> Ever since I installed powerquest's drive image I've been unable to
transfer
> pictures from my kodak easyshare camera direct to my pc. I understand
this
> is a common problem, but does anyone know if there's a way to fix it?
>
> Thanks in advance.
> -
>
http://www.herowar.com/recruit.phtml?id=14238
>
>
>
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