Problem with overall PC causing a throttle like lag in games, and DX11 issue

austinstama

Commendable
Sep 3, 2018
12
0
1,510
I have meant to make a thread for this for a while and finally have been pushed to after dealing with enough annoyance with these problems. To make it easier for you all, I will do this in a specific order so you can skip to parts that might best allow you to help me, and all suggestions are greatly appreciated at this point. I will start with background on the computer and the problems I have had and then I will follow it up with my specific specs. I will likely finish with a TL;DR since I find myself typing more than I would expect most to want to read. That said...

Any updates will be put at the very bottom.

For starters, this is my first computer I built myself, and overall, it seems to have worked perfectly fine. My only issue I had was windows updates which I later realized was due to changing to default installation directory that I have since fixed for convenience sakes. Now my computer is relatively strong, costing just over $2,000 to make at the time, and thus, I have had very few issues with most games. The two games that have fallen into question are Skyrim and FF14. For Skyrim the problem was rather simple, I would get a really bad throttle like lag in certain towns and cities (Whiterun being the main one). Removing extra npcs added from mods helped but I just assumed that this problem was more so from mods making the game unstable but FF14 made me realize the issue might go deeper than that. The big thing from that problem was that it would take time before the throttle lag would happen (by throttle lag, I mean I would be at perfect 60 fps, and then my game would shoot down to 10 fps and stay, jumping back sometimes, but was not a smooth fall, just a quick jump like my system was dying so to say at those points). FF14 on the other hand had no issues for the first couple weeks, that was, until I got the DX11 fatal errors. I sent in a support ticket but automated support does not help much. I run perfectly fine on DX9 but being restricted to a lower version when my computer should easily run DX11 on this game makes me want to look for a solution. The big thing was from Eureka, which is in a similar situation with Skyrim towns/cities. I would have no problems and then around 30mins later, my game would start the throttle. The weirdest part to me was that it would only lag when running from a Fate to a new Fate, Fate being where a bunch of players are attacking one boss, which is where I would expect to lag, not on the transition. I find both these occurrences common, as both could be described as poorly designed (Skyrim with mods being unstable, Eureka in FF14 being rather poorly coded and causing lag for many players). I have up till now considered this all just coincidence since I have not had problems outside of these 2 games, but last night made me choose to finally make this forum.

I chose to do a Fate outside Eureka, where I have never had an issue when not using DX11. However, my game started to throttle until it eventually just crashed. I was in a call with some guild members and there was one in specific that I was talking to. He claimed to have no issues at all, and every part of his components was a downgrade from what I have (specs at bottom), thus, there was really no reason I should have had issues. With the background covered, I will now explain what I have tried to do.

First, I would expect people to assume it could be temperature problems. I heavily stress tested my computer when I made it and have checked multiple times past, especially when I originally tried to find the issue with Skyrim. Overclocked just under max, my GPU generally maxes around 75 F, and absolute max of around 80-82 F, which to my understanding is perfectly fine. My CPU on the other hand gets rather close to safe max temps of I believe around 75 F (this is off memory so just assume its around 5 F lower then what would be considered unsafe). In my attempt of looking at overclocking it after I fixed my cooler to make the temp much better than it was, I learned that my motherboard over-clocks it itself and seems to remove it if the CPU gets to a certain temperature. I should mention that my PC does make a rather loud noise, like a rattling of sorts, especially at time of higher stress (when first starting up and during heavy games). I honestly am not sure what makes the noise, my best guess is the CPU fan cooler but I thought I should mention it as maybe something is wrong with the cooler that I might not know about. The cooler does not seem to shake or anything, and since I reinstalled it to face it the correct direction, I made sure it was a tight fit. Final note for DX11 is that I attempted to fresh install my GPU drivers, but when trying to install the downloaded version from Nvidia, I got an error about not having a compatible Windows, thus, had to rely on the Windows install and update feature as I did not look more into fixing that issue.

My current theory I have come to is that, while in game at the points that I began to get that throttle lag, my CPU reaches the temperature that forced my motherboard to remove the overclock, and thus, the game reacts poorly to the change. This is a complete shot in the darkness with no idea how this stuff works, but my theory nonetheless. My friend's guess was that a part could be faulty, but I kinda brushed that off assuming I would probably have more issues than I do and that I want to think this is fixable outside replacing an expensive part.

Now for my specs:

OS: Windows 10 Home 64 bit
GPU: Nvidia GeForce GTX 1070
CPU: i7-7700k
CPU cooler: Cooler Master Hyper 212 evo
Motherboard: ASUS Prime Z270-P
RAM: 16GB Corsair sticks
Power supply: RM 850x
Storage: 5TB HDD and 2 Samsung 850 Evo SSDs, 250GB and 1TB (SSD contain Windows and games in question, HDD is for random non-important stuff)


I greatly appreciated any time you spend looking at this post and very much appreciate any suggestions you might have. I am at a complete loss, especially since I built it myself to what the problem possibly is, so anything and everything is appreciated.


TL;DR

I know I write a ton so I will try to minimize each paragraph into more bite sized sentences here.

1st paragraph: Skryim and FF14 both get a throttle like lag (perfect 60fps drop and stay at 10fps) in areas that seem more CPU heavy, both could be considered poorly designed.

2nd paragraph: DX11 gives Fatal Error in FF14, DX9 runs fine, but system should be able to run DX11 with no issues.

3rd paragraph: From all testing, temperatures of both GPU and CPU are manageable. GPU is perfectly fine with and without overclock, CPU is higher up but still alright. Motherboard manages CPU overclock on its own. PC makes a rattling noise, assumed from CPU cooler, when in higher stress spots of games and when first starting up. Attempting to fresh install GPU driver from download resulted in an incompatible windows error.

My theory is about as small as I could make it so it will remain there right above the specs.


Updates:

As recommended, I used Resource Monitor, Performance monitor, and task manager while doing normal stuff and during the game. As expected, there was nothing special so I went to the common place to try to get the issue to begin. It took a little longer than normal, but after finally getting the lag to appear, I was definitely left with more questions than answers. The results are as follows:

The results were purely just task manager as what I am about to say will probably give reason why. When FF14 began to lag, instead of anything reaching extremely high numbers (GPU varies from 60-95% usage while playing with background stuff, 90%+ generally during loading screens of all things), instead, everything dropped to a low. Basically, task manager acted like I had alt tabbed from the game during the lag. Looking at it now, the lag looks exactly like the game would if it was running while I was alt tabbed. Now of course I was not actually alt tabbed and when I went to make sure, that would push the game to crash. So instead of my gaming rig not being able to handle it, for some reason, the game seems to start being read as if it was alt tabbed in that certain area. From what I could see, there was nothing weird right before the lag begin, the game and the overall usage were completely normal. I am now at a complete loss as this is the last thing I would expect to happen. It also just makes the common situation between Skyrim and FF14 nonexistent as Skyrim was not alt tabbing or anything of the sort.
 
Solution
Fair enough.

If that does not work, then remove as many active applications as possible.

See what happens. If all is well, begin adding things/applications back one by one. Wait and watch between each change.

Hopefully you will discover some single application as the culprit. Beyond that - maybe some combination of apps that do not play well together.

Continue to make note of error codes and warnings. Google and determine what the errors may mean. No guarantees per se but doing so will be a good start.
Take a look at Task Manager, Resource Monitor, and Performance Monitor to learn more about what your system is doing.

Reliabilty History and Event Viewer may also help.

Open one of the tools and watch for a few mintues. Leave the window open but slide to one side where you can watch.

Then work and game as normal.

Watch the open window(s) and post what you find or notice.

 


Updated post with my findings from what you recommended
 
Reinstall DX11. Could be some bug in the current installation. I.e., the "Fatal error".

You should also take a look at the Event Viewer logs. May provide additional error codes or warnings.

Or reveal some pattern of events leading to the lags.
 


Looking at all the FF14 crashes I could from Reliability Monitor in Event Viewer, there does not appear to be anything happening around that time. It is just a 1002 Application Hang. I am seeing common multi error points from Perflib and single common error from Steam for failing to add firewall exception. Only one time did those common errors come within even 2 hours of the FF14 crashes making me think they had no effect on it. Everything near the crash is just ESENT information, so not sure how to take any of that.

As for Dx11, I will go ahead and reinstall the package now and try running game with it again and will update whether it helps out or not.
 
Fair enough.

If that does not work, then remove as many active applications as possible.

See what happens. If all is well, begin adding things/applications back one by one. Wait and watch between each change.

Hopefully you will discover some single application as the culprit. Beyond that - maybe some combination of apps that do not play well together.

Continue to make note of error codes and warnings. Google and determine what the errors may mean. No guarantees per se but doing so will be a good start.
 
Solution


So I chose to look at trying to update my driver again. It ended up being much more out of date then I though it would be. Of course I still had the problem with the update being incomparable with windows but it seemed to be on Nvidia's side. It took about 5 tries doing the same thing over but it finally installed and, after a double monitor black screen crash, it seems to be working. I will continue testing it all tomorrow but so far it seems the problem was the driver refusing to update. If this does end up working fine, I must apologize for spending your time as this should have been one of the first things I did. My assumption that Windows had chosen a version newer than it did seems to have been my downfall.
 
Just had to keep trying till the latest Nvidia driver finally did not give me the "incompatible with Windows" error and that seems to have fixed any in game problems I was having.